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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,248 Reviews

1,248 Reviews of Family Ford of Enfield - Service Center

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June 26, 2020

Great customer service Had my car serviced and Agnes in the service department went above and beyond to help! I have purchased two Explorers and will definitely do business More

by RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Agnes had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Ford of Enfield. Please don't hesitate to reach out if you need anything else.

June 20, 2020

Dropped my SUV off early to pick it up later in the day received a call service was completed within an hour of drop off. More

by Shelley
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Family Ford of Enfield responded

Shelley, Thank you! We appreciate your business and Ken and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

June 16, 2020

I always feel that they take care of my car as if it was one of theirs. If I didn’t trust them... I wouldn’t be going for 15+ years!!!😘 More

by sillysallyg
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Family Ford of Enfield responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

June 05, 2020

Expected to have to pay more money for my service but it was surprisingly cheap also they saw me right away and got the job done quick. More

by Hollowking595
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremie Turcotte
Jun 06, 2020 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2020

F150 oil change and service Family Ford went above and beyond today. They picked up my truck, brought it in for service and delivered it back to me when the service was complete. More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Sarat
May 31, 2020 -

Family Ford of Enfield responded

Thank you, Gary, so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 09, 2020

Preventive Maintinance they took care of my service fast and clean ,KEN took great care of everything that i needed for my car ,He understands my needs and never pressures y More

by jbdangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020

Top Notch Service I brought my car in for an oil change on April 29, 2020. the new facility is beautiful. The staff is professional and I felt completely comfortable si More

by CampbellE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2020

Repairs The person in the sales department was excellent. He was very friendly and concerned to make my visit for service as wonderful as possible. Thank yo More

by charles.travali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of his name
April 12, 2020

This dealership is awesome. My wife and I have purchased several new or used cars trucks from them. We have all of our service performed at this dearership More

by madrockdon
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2020

Excellent The service was excellent all around. Efficient and friendly customer interface, nice waiting room, free coffee, clean environment, quick turnaround. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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