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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,390 Reviews

1,390 Reviews of Family Ford of Enfield - Service Center

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August 04, 2021

Friendly staff, very helpful with any questions I had. Greg Ayers in the service department was excellent. Always have a great experience at family ford More

by Atremblay24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

August 02, 2021

Everything was done on time. In all my years of doing business here, everyone has always been very easy to work with. Definitely would recommend to others to use. More

by dbeaudry172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We look forward to seeing you next time!

July 27, 2021

Throughout the whole dealership everybody is so pleasant, they cannot do enough for you. Right from the purchase of my truck to some work done in the service department. They are the best. I have and will c More

by mrtex0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the amazing 5-star rating! We are glad you had a great experience in our dealership!

July 26, 2021

They do n stalled parts on my truck fine did good nice we’re friendly and did a good job I will return there in the future More

by Rsmsf13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

July 26, 2021

Very good service at a reasonable price. Agnes, as always, was a pleasure to work with. She is very competent, efficient and customer friendly. However, this trip Agnes was busy helping a somewhat di More

by larry.underwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

We are glad you had a great experience! Our team is always pleased to assist!

July 26, 2021

I find Enfield for a very good dealer ship there's very kind a courteous. I get all my services done there and so far I've been very happy their service. More

by merchandiser1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 26, 2021

Place sucks! Service had no record of my warranty. No one seems to know what is going on. I will not by a car from Family Ford again. More

by Magic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

I’m sorry to hear about your experience with us, Magic! Can you please call me directly so I can gather more information regarding your visit to our dealership? Thank you! Family Ford of Enfield

July 23, 2021

Agnes is an awesome and proactive service representative. She found an intermittent problem and called me about it so it could be fixed during this service appointment More

by SNORTHRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

We are glad you had a great experience! Our team is always pleased to assist!

July 22, 2021

I have been visiting this dealership for over two decades. They treat their customers very well and I always get the best service for my vehicle. The service department staff is very courteous and k More

by EVERTONHAUGHTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

July 20, 2021

Jorge and Agnes are a very big asset to your team. They are both super helpful and can tell they love their jobs. Good job More

by Shane.squires
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Shane.squires responded

Jorge and Agnes are a very big asset to your team. They are both super helpful and can tell they love their jobs. Good job

Jul 21, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

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