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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,395 Reviews

1,395 Reviews of Family Ford of Enfield - Service Center

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June 04, 2025

Friendly, organized and efficient Great overall experience They kept me apprised of the progress and called, as promised, when completed. More

by KKCURRY8
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Jun 05, 2025 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

June 03, 2025

Ken was very nice. They were fast and explained all the details in a professional way. More

by Mcan2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

June 02, 2025

Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More

by Siegel,Keith-author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

June 01, 2025

Didn't listen to my instructions to explicitly clock my tires to the wheels. Had to come back to get steering wheel angle fixed after alignment (which the tech denied and I had to explain what to do). Tire More

by michael.farmer89
Recommend Dealer
No
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Jun 04, 2025 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 29, 2025

Im well satisfied with the service I received every time I come to have my vehicle done. More

by MIGUELDEJESUS4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 27, 2025

Ken and staff were very personable and informative. Great experience- will continue to have my oil changed on all vehicles done at Family Ford More

by LWebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 26, 2025

Seems like they are not interested in finding the problem with my truck still having problem seems like they don’t want to take the time for it More

by GKNIGHTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 22, 2025

I love being able to have my car picked up for service, it’s very convenient! More

by C & L 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 10, 2025

I Love leasing my trucks from Enfeild Ford. I have been going there for 13yrs now and they have always treated me very well. Above and beyond. Nobody can beat their deals. More

by JUSTIN6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Mcneal/ sales 5 stars
May 10, 2025 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 09, 2025

Went in for an oil change, they kept me in the loop and completed in a timely manner. Also the staff was super accommodating to my two busy toddlers! More

by mcarone128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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