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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,362 Reviews

1,362 Reviews of Family Ford of Enfield - Service Center

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March 15, 2025

Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there More

by L118anderson
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Mar 16, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 15, 2025

My truck was in very quickly. The dealership was clean and the staff was wonderful. More

by rkealey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 15, 2025

Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend More

by james_aparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, James, and hope to see you again soon!

March 14, 2025

I brought my car for an oil change. Greg Ayers greeted me kindly. He went above and beyond. After finding out through family ford my previous dealership did allittle damage to my car re More

by KIMBA06416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Tonghese
Mar 16, 2025 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Greg and our team were able to help, and we hope to see you again!

March 14, 2025

Agnes went above and beyond to help me out with my extended warranty company, to ensure that my work was covered. She took car of the rental car as well More

by stevenperriolat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Steven, and we look forward to working with you again.

March 13, 2025

Agnes was very nice and extremely helpful in getting our recall issues resolved. She was very professional throughout the whole process. Thank you! More

by Ford123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Mar 13, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Agnes had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

March 08, 2025

Great Dealer. Big inventory, no pressure, answered all my questions. I bought a 2024 Ranger at family ford, I have not used the service dept. yet. More

by abgreene1
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mcneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 07, 2025

I think very highly of all the people that work there and is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Family Ford of Enfield responded

Craig, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

March 06, 2025

My experience with Greg was pleasant. He was courteous, detailed, and friendly. This was my first experience at Family Ford's Service Dept. and I was completely satisfied. More

by srfioretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Family Ford of Enfield responded

We are very happy to hear Greg provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 04, 2025

That was very professional and very friendly I like how they trim Thank you Very much More

by plantladymendez67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salgado
Mar 05, 2025 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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