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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,443 Reviews
Call Service Center (860) 745-1111

1,443 Reviews of Family Ford of Enfield - Service Center

Sort by
August 31, 2025

Great customer service. Would recommend Family Ford to all of my friends and family. They always go above and beyond to help their customers. More

by JTRANGHESE
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Aug 31, 2025 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 29, 2025

Angie’s. Is great. Told me about mioney I could use no one ever told me before. Great to talk with good with people More

by S.ZINISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 28, 2025

taken on time - clean and comfortable waiting area. quick turnaround. why require 15 words for the survey? More

by KMPfau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2025

Very happy with service took care of all issues. Thank you for taking care of my vehicle. More

by Sb5389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2025

Everything was perfect! I have no more words words words words words words words words. More

by KSCOLLINS80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who came to my home
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Aug 25, 2025 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 21, 2025

It was awesome Agnes took the time to help load and get Ford pass working for me and loading Vin # into get installed. That was such a pleasurable experience for me to get that type of customer service More

by TCONNEEN2002
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Aug 21, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 21, 2025

Courteous/ punctual / professional / workmanship all best of the dealerships Would recommend to anyone looking to buy or for ultimate service More

by Jshep333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

August 21, 2025

This service department is horrible. Don’t follow up, lie, and try to steal your money More

by gagnejoseph81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 20, 2025

Family Ford of Enfield is always great to get your car worked on. Customer service is outstanding. My service is always done quickly and efficiently. My service advisor Ken is just wonderful. More

by marjorieinsixiengmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 19, 2025

I was visiting Connecticut from South Carolina and when I arrived in CT my truck started having significant issues so I brought it to Family Ford. Ken (Service Advisor) was very helpful and patient while wor More

by pcoyle266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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