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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,704 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,704 reviews

August 23, 2023

The service department used to be much more accommodating now the hours are limited for service and appointments are hard to get More

by nmagleora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 23, 2023

very professional” as i was upset i had to leave my vehicle over night due to a part not being avail for a recall” , family ford was accommodating and took the time to explain everything will use famil More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2023 -

Smitty responded

may share my reply

Aug 24, 2023 -

Family Ford of Enfield responded

Lawrence, Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 22, 2023

My experience was at the service department. The job was done but was not the most comfortable experience. More

by josuedelvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Family Ford of Enfield responded

Josue, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 22, 2023

The service department was ok but took a long time. The price was very expensive and not a comfortable atmosphere. More

by josuedelvalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Family Ford of Enfield responded

Josue, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 21, 2023

Excellent communication, great service time, nice facility. On point diagnosis. I'm very happy happy with this service More

by Lk.precision.llc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 17, 2023

I came in expecting to pay for an estimate and then coming in for another appointment to have the car repaired. To my delight the mechanic was able to repair the car while it was in for the estimate!! More

by KimT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Family Ford of Enfield responded

Thank you, Kim, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 17, 2023

I was treated with friendliness and care my entire time of transactions. Very friendly staff!! More

by olindorsey300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Suarez
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Aug 18, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

August 16, 2023

Came in for service on a warrantied part. Service person was able to diagnose the problem without even looking at my car. All of a sudden the issue was not for the warrantied part and somethi More

by davmor1022
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2023 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 16, 2023

Very happy with the new vehicle but really upset with the response I received from my salesman when I asked for assistance fixing the carpet issue. Response was “ this is a service issue not mine, I am not More

by fba0816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

August 15, 2023

Friendly staff and easy to work with. Was easy to setup service appointment. Vehicle was ready in a timely manner. More

by firewatch98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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