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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,703 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,703 reviews

September 26, 2023

Great service experience courteous service writer. In and out quickly. Nice waiting area. Thank you More

by Doug_metivier
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, Doug, and for taking the time to leave us this wonderful feedback!

September 26, 2023

I find the service dept. very friendly and know what they are doing. Haven’t used the sales dept in about 5 yrs. In the service dept Ken Brown awesome More

by GKNIGHTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

September 26, 2023

Greg larouchee was helpfull and personable. The buying process went smoothly and the truck was ready to go when promised. Will recommend to my friends. The 1 hour trip was worth it. More

by Ajkueblbeck
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Larouche
Report | Print
Sep 27, 2023 -

Family Ford of Enfield responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Greg! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 26, 2023

I received very professional service from the good people of Family Ford. The staff is helpful and welcoming. All good vibes on my side. More

by rfb2011
Recommend Dealer
Yes
Employees Worked With
Gary Craven
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Fitzgerald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 23, 2023

Mostly Everyone is helpful, polite and concerned. There are a couple though that have attitudes. Overall good experience. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Larouche
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Sep 25, 2023 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 23, 2023

Great service! I plan to be back for any work I need done in the future More

by darlenew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience, Darlene! We sincerely value your business and look forward to your next visit.

September 23, 2023

I have always been treated well by Family Ford-and I’m always pleased with the service More

by Vic Puia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 21, 2023

Great Service . .. Very Happy .. Nice people ....will stop in again if I have any Problems More

by GUSTINS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

September 19, 2023

I have no problems with the sales department. The service was great. They were kind and generous worked diligently with us so we all could come to negotiations with a great outcome. More

by DLEGAULT335
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

September 19, 2023

I went to family ford while traveling. I called and got a next day appointment. They were very nice did a 50,000 mile service while I waited. I was very pleased with everyone and would rec More

by fopedgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

fopedgar responded

This dealer was very responsive to a passer by providing excellent service timely to a stranger

Sep 20, 2023 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

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