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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,763 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,763 reviews

February 10, 2024

Customer focus- want you to be satisfied. I have purchased 5 vehicles myself from Family Ford, then 2 for my husband and 1 for my son!! Jorge is the best ! More

by kathleen.carey
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Suarez
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Feb 10, 2024 -

kathleen.carey responded

customer for over 20 years

Feb 11, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kathleen, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 09, 2024

Poor customer service. I do not feel like a valued customer. I feel like a product. More

by Garry Porter
Recommend Dealer
No
Employees Worked With
My service advisor
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Feb 14, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Garry, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 08, 2024

Very nice, quick, and convenient. Very nice waiting are, pleasant with water and coffee. Very clean bathroom. More

by Lonewolfchina
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
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Feb 08, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2024

I brought my ford focus in due to a recall on the transmission control module. Rather than replace the module, they charged me over $300 for diagnostics, then refused to change the TCM stating that w More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 07, 2024

I had to have some work done on my vehicle, and Ken was absolutely amazing. More

by charles.travali
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Feb 07, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you, Charles. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield!

February 07, 2024

Great, clean, good communication I will be back the next time I need service ???? More

by jnavarro
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 07, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 06, 2024

It was for a tail light reprogrammed , every one was very nice ????, Ken is very pleasant to do business with More

by Lowfat40
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Feb 06, 2024 -

Family Ford of Enfield responded

Thank you! Ken and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

February 04, 2024

Ken, and the staff at the service counter are absolutely amazing. I was very upset and Ken just brought me back to earth. LOL, Thank you for your Extremely quick service and qualtiy work. More

by charles.travali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Family Ford of Enfield responded

Thanks, Charles, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

February 04, 2024

This dealership was very helpful and Andrew took the time to listen to me. I would most definitely recommend this dealership to family and friends! More

by kitkat-2
Recommend Dealer
Yes
Employees Worked With
Andrew McNeal
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Feb 05, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Ford of Enfield are glad to have you as a customer.

February 01, 2024

On time, thorough, remembered to check everything including my maintenance coverage. Made everything easy and not a long wait. More

by kathleen.carey
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 01, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience, Kathleen! We sincerely value your business and look forward to your next visit.

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