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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,702 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,702 reviews

December 11, 2023

Great service. Always very knowledgeable. Nice person to deal with. Just another exceptional member of Family Ford of Enfield. More

by alicebrady60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Family Ford of Enfield responded

Alice, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

December 08, 2023

Struggled to get our free oil change out of two thats offered in the car purchase (they charged us for the first oil change) and then the oil wasn’t even full when we checked the level when we got home. More

by kvschaffer32896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Family Ford of Enfield responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 08, 2023

I appreciate Enfield Ford was able to fix my work vehicle on short notice. Ken and other staff members were friendly and professional. More

by June.moulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2023 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, June, for choosing Family Ford of Enfield!

December 07, 2023

They found exactly what I was looking for! Excellent thorough and courteous service. I'm looking forward to a long lasting relationship with this dealer. Thanks Family Ford! More

by ChrisnJackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karina Popoli-Sarat, Greg Larouche
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Dec 07, 2023 -

Family Ford of Enfield responded

Chris and Jackie, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Family Ford of Enfield are glad to have you as a customer.

December 05, 2023

Running board not retracting Hinges cleaned and lubed Surprised at $190 charge for minimal service to fix More

by ED.DLUGOLENSKI
Recommend Dealer
No
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Dec 08, 2023 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Ed, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 05, 2023

Very good excelente and faster service in the appointment and good coffee thanks family ford More

by marreroangel820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Family Ford of Enfield responded

Angel, Thank you! Jorge, Billy, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

December 05, 2023

Staff were friendly, helpful. I waited for service and it was completed in a timely manner. More

by NANCY.WOICIK
Recommend Dealer
Yes
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Dec 05, 2023 -

Family Ford of Enfield responded

Nancy, Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

December 04, 2023

Very accommodating and helpful very happy customers Perfect service kept me informed of the work before starting More

by DEREK58
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Dec 05, 2023 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business, Derek, and hope to see you again soon!

December 03, 2023

My experience was great. The staff is friendly and helpful. It was a good experience. More

by Spauldingl21390
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Dec 04, 2023 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 03, 2023

Outstanding service very prompt and caring and knowledgeable Would highly recommend this dealership to anyone More

by Mustanggt
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Dec 04, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

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