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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,702 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,702 reviews

December 22, 2023

Service writer Jay helped us and assigned Steve Kratzke to do the work on our Transit RV. We were satisfied and pleased with his knowledge to do the work. More

by JOANNELANZ2
Recommend Dealer
Yes
Employees Worked With
Jay and Steve
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Dec 26, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review, Joanne! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 20, 2023

The recall on my two GSA fleet vehicles was completed fast and without any issues. Agnes kept me up to date through the entire process. Great experience. More

by Michael.sullivan0
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Dec 21, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2023

Good and helpful with what I had to do People were friendly and respectful to me More

by GARYBWLR
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Genereux
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Dec 21, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Ford of Enfield are glad to have you as a customer.

December 20, 2023

Over 2 hrs for oil change. Ken was very good at customer service just think that was a little longer than it should have taken. I waited for the vehicle and made that clear fro More

by Jmoylan1959
Recommend Dealer
Yes
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Dec 21, 2023 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 19, 2023

Agnes explained the recalls on my new used car and took care of the details to get the recalls taken care of. She knew my car, my name, and it really felt like she was looking out for my best interests. More

by Jon.landry
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Dec 19, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review, Jon! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 19, 2023

Courteous, on time, informative, through in their work. Always a pleasure! I'll continue to have them service my vehicle! More

by masswill
Recommend Dealer
Yes
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Dec 19, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 16, 2023

Service was great and was quick. I would like to have my catalytic converter back. More

by Jeffrey Burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Family Ford of Enfield responded

Thank you for the kind words for our service department, Jeffrey! Please don't hesitate to reach out if you need any further assistance, we are always happy to help.

December 15, 2023

I dropped off a tire to get repaired (plugged). Greg and his staff had it fixed and called me the next morning that it was ready to be picked up. Thank you Greg and Co. More

by FerrisWheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear that Greg and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 15, 2023

Got wrong part and no loaner. Also have questions on billing and service manager did no call me back More

by CHRISTOPHER.CLARK121
Recommend Dealer
No
Employees Worked With
Left 2 messages with the service manager Kelly and she never called back
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Dec 20, 2023 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 15, 2023

Dealership is always on time when quoting time for services being done. Friendly staff. In the past the dealership would offer a complimentary car wash when services were done there. Miss that. More

by LMLALLY51
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Dec 17, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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