Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Family Ford of Enfield
Enfield, CT
1,774 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,774 reviews
March 30, 2025
Prompt attentive service, Andrew went above and beyond and all employees were professional and friendly! and all employees were professional and friendly! More
by SAMASCIOTI
Verified CustomerEmployees Worked With
March 29, 2025
Family Ford is my dealer of choice and Greg Ayers does a FANTASTIC JOB! TOP NOTCH SERVICE!!! FANTASTIC JOB! TOP NOTCH SERVICE!!! More
by JSR005
Employees Worked With
March 29, 2025
Very efficient and respectful. They found a nail in my tire. Was so very grateful. Thx you They found a nail in my tire. Was so very grateful. Thx you More
by laura.martorello
Employees Worked With
March 26, 2025
It was a great experience at Family Ford of Enfield. We saw the car we purchased online and we called to see if it was still available. We made an appointment to see the car and we were happy with the s We saw the car we purchased online and we called to see if it was still available. We made an appointment to see the car and we were happy with the salesman and the dealership. Thanks for a good experience and we will tell our friends about your dealership. More
by bdc622
March 26, 2025
Always friendly. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. More
by nolanf19
Employees Worked With
March 25, 2025
I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More
by Lawndad
March 23, 2025
Dealership was clean and welcoming. We were greeted when we walked through the door. We were able to take a test drive right away. We were greeted when we walked through the door. We were able to take a test drive right away. More
by Bbaldwin60
March 19, 2025
Fast service. Exactly as ordered recommend service department. Have been using them for years. Great Exactly as ordered recommend service department. Have been using them for years. Great More
by grandantiquity
March 17, 2025
No pressure sale, friendly staff and a lot of vehicles on the lot to look at the lot to look at More
by mlcrisafi
Employees Worked With
March 15, 2025
Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there for. More
by L118anderson
