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Family Ford of Enfield
Enfield, CT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Came in for service on a warrantied part. Service person was able to diagnose the problem without even looking at my car. All of a sudden the issue was not for the warrantied part and somethi Service person was able to diagnose the problem without even looking at my car. All of a sudden the issue was not for the warrantied part and something else that wasn't covered with the warranty. These guys are either incompetent or sleazy. Either way I won't be coming back here again. More
Very happy with the new vehicle but really upset with the response I received from my salesman when I asked for assistance fixing the carpet issue. Response was “ this is a service issue not mine, I am not response I received from my salesman when I asked for assistance fixing the carpet issue. Response was “ this is a service issue not mine, I am not getting involved”. My car had 200 miles on it. I will not buy another car from this dealership More
Knowledgable people, friendly, efficient. Good overall experience. Happy with new vehicle. Confident in the dealership. Good overall experience. Happy with new vehicle. Confident in the dealership. More
Bought a used Escape for my son when he turned 16. Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns th Brought it to Family Ford Service department for them to do a safety inspection. The went through it too to bottom and identified several concerns that I was able to get the seller to address. Very satisfied with this dealership and their staff who walked me through every concern they found. More
I had a good experience with the service department. Needed my first oil change and they did a great job. They checked for all recalls, changed oil and balanced and rotated my tires as requested. Needed my first oil change and they did a great job. They checked for all recalls, changed oil and balanced and rotated my tires as requested. Communication was great too. More
Service is always Quick, On time, and extremely Thorough. Only place i trust with my vehicles Only place i trust with my vehicles More
Again excellent customer service on my company’s work truck. They got me in and out in a couple of days. Other people couldn’t figure it out. truck. They got me in and out in a couple of days. Other people couldn’t figure it out. More