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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,694 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,694 reviews

May 04, 2024

The service people were great. The mechanic was great. The price of the services is outrageous. 3 g for labor department.We're the part for $1400.That is not totally I really don't More

by MMCBRIDE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 04, 2024

Service person to check all the work left brake lights on the vehicle needs to be repaired disappointment More

by Markgprovencher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All employees should be listed do not know their employer
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May 09, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 03, 2024

Not a fan of price increases after all work is done and you call to pick up your truck. I asked my wife to go into dealership and pay and pick up keys since I couldn't get there before closing. When my w More

by MPURDUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay?
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May 07, 2024 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 03, 2024

Not only did my service go quickly I also ran into my salesperson who took time to help me learn some things for the navigation and radio that I couldn’t figure out. More

by hf1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 30, 2024

The service was very efficient. Everyone we dealt with was very courteous and helpful. We were given a ride home and had a pleasant conversation with a nice driver. More

by Jrw285
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 29, 2024

Service agent was very courteous and all work done as scheduled I will continue to use your service More

by KOSTCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 27, 2024

Terrible service charged me $250 for a diagnostics they didn’t check the whole vehicle More

by paulmike1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Family Ford of Enfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 27, 2024

I only continue my car service at ford because of my trust in Ken. Always helpful professional and is knowledgeable. The services are reasonably priced and my car performance is always great after the s More

by JNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 25, 2024

Quick and responsive, they helped walk me through with getting my first vehicle and were very eager to cooperate. More

by Ryan M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew McNeal
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Apr 26, 2024 -

Family Ford of Enfield responded

Thank you so much, Ryan, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Ford of Enfield!

April 25, 2024

Ken was thorough and welcoming. He was knowledgeable about my car’s issue and was on top of the part when it came in. More

by Ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

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