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Family Ford of Enfield
Enfield, CT
1,744 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,744 reviews
March 01, 2025
I've been buying my vehicles from Family Ford for over 25 years. From sales to service my experience has been excellent. years. From sales to service my experience has been excellent. More
by garyroger
Verified Customer
February 22, 2025
John took great care of us at Better Air we will only be buying our company vans from him! buying our company vans from him! More
by BETTERAIR01
Employees Worked With
February 22, 2025
Always get the service one would expect from Family Ford and its employees! Greg is the best and treats you as not only a customer but a friend as well! and its employees! Greg is the best and treats you as not only a customer but a friend as well! More
by STURGISGODA
February 17, 2025
Need better updates as work on vehicle is progressing initiated by the dealership so I have a better heads up on expectations of outcome and costs involved . More Transparency is always a plus . initiated by the dealership so I have a better heads up on expectations of outcome and costs involved . More Transparency is always a plus . More
by Tommy Z
Employees Worked With
Jay Delgado
February 16, 2025
I bought a new Ranger. Dealt with Billy Genereux and Andrew McNeal. I am real happy with the deal and the truck. these two guys are great to deal with , not pushy yet answe Dealt with Billy Genereux and Andrew McNeal. I am real happy with the deal and the truck. these two guys are great to deal with , not pushy yet answered all my questions. More
by abgreene1
February 14, 2025
I’ve always had great, dependable service! Greg Ayres is professional, efficient and very pleasant; always willing to help! Very pleased with Ford service! Will continue to bring my car for se Greg Ayres is professional, efficient and very pleasant; always willing to help! Very pleased with Ford service! Will continue to bring my car for service as I trust them! More
by LTHOREN1
Employees Worked With
February 11, 2025
The dealer was not able to determine the reason for the check engine light and appears Ford was no help so in light of not knowing how to troubleshoot the DTC the recommendation was to perform an extremely check engine light and appears Ford was no help so in light of not knowing how to troubleshoot the DTC the recommendation was to perform an extremely costly replacement of all the injectors when the vehicle only has 70k miles. This is unheard of for diesel engines in my opinion. Then the dealer attempted to try and negotiate the repair cost with me which I thought was unprofessional. If Ford has an issue with this DTC they should step up and fix under warranty. I was charged $25 for rags and other misc items when all the did is put the vehicle on the computer to check codes. More
by WAITKUS1455
Employees Worked With
Jay, service Technician
February 10, 2025
Everyone I spoke with was very helpful and friendly. Overall it was a good experience. Overall it was a good experience. More
by Noone
Employees Worked With
