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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,747 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying ...
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,747 reviews

October 11, 2024

We had to take the car in for a recall, Agnes was helpful and responsive to our needs. More

by Bigjames44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Agnes and our team appreciate your business and hope to see you again soon!

October 10, 2024

The service was great and staff pleasant. The repair was done well and I am satisfied with the job. More

by David1361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Family Ford of Enfield responded

David, Thanks for sharing about your service experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

October 05, 2024

Everyone that I have dealt with at Family Ford has been very professional and personable. From sales to service they are always willing to work with you. A very good place to do business More

by Garydhagar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Family Ford of Enfield responded

Thank you so much, Gary, for your kind words, and for taking the time to leave us this wonderful feedback!

October 05, 2024

Everyone is very friendly helpful and professional Process of special ordering a new car to purchasing it went really well More

by sjmeade62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Family Ford of Enfield responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Ford of Enfield!

October 03, 2024

Not enough information given upon scheduling, the information that I was given was not totally accurate More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Delgado
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Oct 07, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

More
October 03, 2024

great service, great people! Pleasure to work with. Especially the pick up service that came to my job! More

by gena3rus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2024

Thanks to Rick - a Mgr there…. He was able to remedy my Brake issue right away. He recognized that my vehicle had just 20,000 miles on it. It had bad rotors etc.. and he took car More

by jerrybiancucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Family Ford of Enfield responded

Thank you, Jerry, for the kind words for Rick and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 03, 2024

She was very kind and helpful with the entire process of buying new wheels for my mustang. She even updated me on my ford pass points and squared away my recall and rebate! I always go to family ford :) More

by JOHNNY92_ASANZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Family Ford of Enfield responded

Thank you, Johnny, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2024

This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. More

by PONIDRIVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

October 02, 2024

The dealership resolve my issue without trying to upselll more unnecessary work and fixed it in a relatively short amount of time More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Family Ford of Enfield responded

Thank you, Doug, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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