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Family Ford of Enfield
Enfield, CT
1,774 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,774 reviews
September 08, 2021
Did a good job. Had to return to reattach loose part but everything works. Rediculous mark up on parts. $500 part charged over $900. A trip to the dealer can empty a bank account. Same work done a couple ye everything works. Rediculous mark up on parts. $500 part charged over $900. A trip to the dealer can empty a bank account. Same work done a couple years ago for less than half. I would use you more often but can't afford it. More
by ebaconjw
Verified CustomerEmployees Worked With
September 06, 2021
the people are nice there. service was good.they. tried hard to locate a part for but unable to.but said they would continue to look. hard to locate a part for but unable to.but said they would continue to look. More
by callio54
September 04, 2021
It’s all about their service. This is the reason I keep going back. You can literally buy a car anywhere but the truth is the time afterwards. Their service is always worth the investment going back. You can literally buy a car anywhere but the truth is the time afterwards. Their service is always worth the investment More
by DRLORD
September 02, 2021
Excellent experience as always! The communication is excellent car was ready when they said it would be they are always great to work with for service. excellent car was ready when they said it would be they are always great to work with for service. More
by SYPHE70
Employees Worked With
September 01, 2021
Trying out different Ford dealerships because the one I have been using service changed with the new owner. Looking to buy a new Ford but I want to buy from a dealer that has good service. My visit to fam have been using service changed with the new owner. Looking to buy a new Ford but I want to buy from a dealer that has good service. My visit to family Ford was ok. The staff was nice and service was prompt. The only complaint would be for the app. I reported the app is not working with the car. The advisor told me to call Ford after not finding what was causing the issue. When arrived home I called Ford and they told me my firmware needs to be updated and that can only be done at the dealership. It was kind upsetting that this couldn’t be solved at the original visit. More
by kkenefick
Employees Worked With
September 01, 2021
Quality service team for my Ford Edge! New, clean, and welcoming service area including a drive in bay where you are greeted by the personnel. welcoming service area including a drive in bay where you are greeted by the personnel. More
by Micheb1226
September 01, 2021
Brought my car in for the 30K mile checkup and a recall. The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my c The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my car's work which was helpful. More
by nburch1
Employees Worked With
September 01, 2021
Always feel confident My service will be good and was not disappointed all good I will go back also I have purchased 3 vehicles from Family Fo disappointed all good I will go back also I have purchased 3 vehicles from Family Fo More
by HOLCOM
August 31, 2021
Clean organized with friendly peopleStaff was busy but Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and fr Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and friendly. More
by Tflayhan
Employees Worked With
August 31, 2021
This was my 1st visit to Family Ford and my initial impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! impression was very positive. Family Ford was extremely easy, commutative and helpful. I intend to go back! More
by Dickstone819
