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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,774 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,774 reviews

November 02, 2021

Up front honest and dont try you sell you what u dont need keep to their word More

by TCONNEEN2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Family Ford of Enfield responded

Thank you very much. We're always happy to help!

November 02, 2021

Horrible! Purchased 2 New Explorer s Their and will never go back now after last experience! More

by Rich
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Was not just one
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Nov 03, 2021 -

Family Ford of Enfield responded

Rich, We apologize that your expectations were not met. PLEASe CALL ME AT860-745-1111 so we can make whatever wrong happened right. Sincerely, Billy Genereux Sales Manager

Nov 03, 2021 -

Rich responded

The sunroof motor went on my 2011 and the most recent ,my 2015 ! I only needed one motor not two .When I called I was quoted $775 for two motors by one of the ladies there . I to;d her I positively needed just one , so now she told me to male an appointment to be sure even though I knew for sure it was only one . When I dropped my truck off I was told they would call me first to let me know if that’s what it was . When I was called back by a gentleman I believe his name was Ken I was told to replace one motor which all it was would be $1,175 ! I told him I was quoted for two $775 . I was told they only had one motor and if I didn’t do it now it would not be done till December???????? I told Ken to put my truck outside and not to do it that I will pick it up because now this was xxxxxxxx ! I had to replace the motor in the first explorer I purchased from you and it was only around $500 ! So now Ken calls me back and tells me we can do it for $800’. I said No ! Then they came back with $700’plus tax ! I should not have paid that but felt I was at your mercy and gave the go ahead very very upset that this was negotiated and made me feel like I was a pigeon and got taken a shot at ! The rims on the truck have been decaying and should not be doing this ,so I asked Ken if there was anything Ford could do and without a hesitation said no ! When I was on line and many Ford dealerships we’re putting new rims on or taking care of them because this was a big problem, but not you guys .Also the driver side armrest on the door both seems ripped a little in the exact place on the 2011 and the 2015 . I asked about that and right away again was told NO , nothing can be done ! How do u quote me over 1,100 when that should have been no more than $500 ? And I get quoted for two motors $775 ? That’s called getting ripped off and taken advantage of . It was a Terrible experience,when I -urchased both trucks brand new from you ? I’m beyond UPSET .

November 01, 2021

Very friendly , Ken is very knowledgeable about the vehicles and we also talk about the redsox More

by RICHKRAJEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Family Ford of Enfield responded

Thank you for the kind words and 5 star rating!

November 01, 2021

Always a pleasure working with Family Ford of Enfield. The process and delivery went very smoothly. More

by marine_1775
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2021 -

Family Ford of Enfield responded

Thank you very much for the kind words and 5 star review!

November 01, 2021

Agnes is the best. Always so helpful and efficient. Service is always great. Greg is really great too More

by COWDOGs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Family Ford of Enfield responded

Thank you very much! Our team appreciates the support!

October 31, 2021

The service department is very knowledgeable and get people in and out very quickly especially service writer Agnes More

by Mustanggt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moriarty, Michael Dale
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Nov 02, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to write this great review! We appreciate the support.

October 27, 2021

I was very impressed with the professionalism of Jorge and Michael. No pressure, no back and forth, no waiting. I was treated with respect at each step of my purchase. More

by RKELLEY88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dale
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Oct 28, 2021 -

Family Ford of Enfield responded

Thank you for your great feedback! We appreciate the support.

October 26, 2021

Always receive great service at Family Ford! Attention to detail and accommodating to my schedule as much as they are able to. More

by LISA.ALINE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Family Ford of Enfield responded

We're happy to hear that! Customer satisfaction is always our top priority! Thanks.

October 26, 2021

They was respectful, on time, they explained what was getting done and help with info on other things. More

by perezjoseline85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2021 -

Family Ford of Enfield responded

Thanks! We're always happy to help!

October 23, 2021

Easy check in, friendly staff and nice clean waiting room and clean restrooms. Service was done quickly. More

by cjfog92
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Family Ford of Enfield responded

Thank you for the great feedback!

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