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Family Ford of Enfield
Enfield, CT
1,774 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,774 reviews
Verified Customer
November 22, 2021
They have been very nice and friendly. We have been in and out pretty quickly. No problems so far. and out pretty quickly. No problems so far. More
by DOROTHYBARON9
Employees Worked With
November 21, 2021
Top notch service, my go to place for any work needed on my truck...thanks again.. my truck...thanks again.. More
by Jtransport1
Employees Worked With
November 18, 2021
Great experience with ordering my 2021 Bronco despite all the difficulties Ford had with launching this new product. the difficulties Ford had with launching this new product. More
by JTRAPP0
Employees Worked With
Other Employees :
Michael Dale, Frank Robertson
November 17, 2021
Worst service ever with no respect from Tommy the person who attended to me. I came in with the intention of getting my vehicle serviced there and he told me that the parts were backed ordered. I had no pro who attended to me. I came in with the intention of getting my vehicle serviced there and he told me that the parts were backed ordered. I had no problem with that. He said he would call me when the parts came in, I had no problem with that. So a week passed I called in wanting to get an update then I was put on hold to speak with Tommy. They later said he would call me back. Never did. I let another week go by and called back same thing happened again. More
by Tonytai5
Employees Worked With
Tom
November 16, 2021
The folks who work in the service department are always quite friendly. I appreciate the reminders they give me to check other items (Things that I did not necessarily come in for). I also appreciate it quite friendly. I appreciate the reminders they give me to check other items (Things that I did not necessarily come in for). I also appreciate it when they accept my replies. Here's an example from last week: * I requested an oil change with out a tire rotation because I have my tires rotated at the tire center where I purchased my after market tires. They reminded me to make sure to have my brakes inspected. Which I certainly appreciated. I have another service center I utilize for some services so I will have them check my brakes. As a dealer I do like Family Ford. I like the sales department as well as the service department. And I like the fact that I am free to do some services at Ford and other services elsewhere without the pressure to be exclusive to Family Ford of Enfield. For me, it is a nice balance and that is why I continue to patronize Family Ford of Enfield. More
by Dave
November 16, 2021
Very pleased with service here. Greg Ayers very nice and personable. Offered me coffee or water while I waited. Showroom beautiful. personable. Offered me coffee or water while I waited. Showroom beautiful. More
by PATTIPLAY
November 16, 2021
The service was top notch. Kelli was very courteous and helpful! All of my car problems were resolved in a very reasonable period of time. helpful! All of my car problems were resolved in a very reasonable period of time. More
by Lori Bilodeau
Employees Worked With
November 15, 2021
Service Dept was great, Greg was very helpful and explained everything to me and polite. explained everything to me and polite. More
by robertayers1146
Employees Worked With
