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Family Ford of Enfield
Enfield, CT
1,909 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,909 reviews
December 24, 2025
Had an issue with my brand new 2025 vehicle and Agnes took excellent care of me. Found out the dealership I Got it from did not do all they should have with my ford pass. And she no questions ask made th took excellent care of me. Found out the dealership I Got it from did not do all they should have with my ford pass. And she no questions ask made the calls and fixed it promptly. More
by Angel9977
Verified Customer
December 19, 2025
To many surveys. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. More
by brenda.savage
December 18, 2025
I receive great service and was very happy with that. Unfortunately the labor rate is $175 an hour and to replace a light cost me almost $350 after taxes as the light was $140 and labor $175 even though Unfortunately the labor rate is $175 an hour and to replace a light cost me almost $350 after taxes as the light was $140 and labor $175 even though it took less than 45 minutes to replace but was still charged for 1 hour labor. Just seems excessive. More
by krlnml1
Employees Worked With
December 18, 2025
Clean, nice Good selections Service department is efficient Good place to find your next ride efficient Good place to find your next ride More
by trubianij
December 17, 2025
Nice friendly customer service ,quick and prompt appointments . Up to date on recalls . Informative on our Ford Rewards . ?? appointments . Up to date on recalls . Informative on our Ford Rewards . ?? More
by ANNBMOSES
December 15, 2025
A recall was handled perfectly and they got me out earlier than expected! Great communication too! earlier than expected! Great communication too! More
by jennifers126
Employees Worked With
December 10, 2025
Very satisfied with the service at Family Ford. Greg Ayers was very customer focused and listened intently to the issue with my Edge. Greg Ayers was very customer focused and listened intently to the issue with my Edge. More
by Roger B
Employees Worked With
December 03, 2025
I was told I had an air bag recall, they performed the recall and 2 weeks later I had an Airbag light on my dash. They now want over 600 dollars to repair on a 2007 car ! I called Ford Motor company and recall and 2 weeks later I had an Airbag light on my dash. They now want over 600 dollars to repair on a 2007 car ! I called Ford Motor company and they told me they should not have replaced without a light on the dash. I wish they never did whatever they did. I now I have an air bag light that stays on ! More
by Butch
Employees Worked With
December 02, 2025
Greg & Agnes provide a friendly professional visit for my 2023 F150 20k Service.Thanks Ben 2023 F150 20k Service.Thanks Ben More
by bgkg596
December 01, 2025
I arrived for a service need. Greg Ayers was very welcoming and friendly upon arriving. Greg took careful notes on my specific request for my service. Greg kept me up to date on t Greg Ayers was very welcoming and friendly upon arriving. Greg took careful notes on my specific request for my service. Greg kept me up to date on the progress. Greg guided me to the teller. He was very professional throughout my entire experience. More
by sullivan.sean4951
