F.C. Kerbeck Buick GMC

Don't get "car-b-qued" at F.C.Kerbeck! Don't get "car-b-qued" at F.C.Kerbeck! That is, "burnt" by their deceptive advertising and bait-and-switch promotions at e Don't get "car-b-qued" at F.C.Kerbeck! That is, "burnt" by their deceptive advertising and bait-and-switch promotions at events like the Labor Day "barbeque". Let me start by saying my comments here do not apply to CFO Eric Bloom who was truly a mensch and who corrected the wrong done to me by Dan Harris, Steve Willis and Steve Brody. I am a senior citizen who, due to unconscionable high pressure sales techniques, lost his vehicle and was forced to drive home in the dark in a new car I didn't want after having signed papers I didn't have a chance to read because the dealership was closing and all the paperwork had to be done in a hurry! They even transferred my personal belongings from my pickup -- which I did not intend to trade --into the 2012 Buick Regal costing $39,000 which I didn't want. I am an educated man with broad life experience, a knowledgeable consumer who does comparison pricing before making a major purchase like a car. How could they have beaten me down to the point where I was willing to confess to murdering the Lindberg baby just to get away from their relentless barrage of psychological manipulation? Dealers tell us, "Balloons sell cars." Bring people on the car lot and don't let them leave without buying a vehicle. Why do you think Kerbeck has the huge American flag flying and little flags on the cars? Kerbeck should fly the flag upside down -- the signal for SOS. Anyone walking onto the lot is fair game like ducks in a shooting gallery. An overhead banner should say, "Abandon all hope you who enter here" as in Dante's Hell. "We are patriotic Americans!" they want the world to believe. Just don't let your grandmother stop by or they will have her trading her home for an RV she can't drive. Kerbeck teaches its salesmen how to find the psychological vulnerability of the "mark" who walks into the showroom. Then they use it to determine what tactics will be most effective to sell him a car. Techniques of persuasion have been refined since medieval times when they stretched prisoners on the rack and applied thumb screws. Now they call it "psychological manipulation". "No blood on the lot, please, we don't want it to mess up our shiny new cars (and shiny used cars)." It all begins with the "test drive". This is where the salesman convinces you to pick a car, any car, and go with him to look at the grass grow. It really doesn't matter which car you pick because he's not going to sell you that one. The purpose of the test drive is to have some time alone with you to become your buddy, your best old childhood friend. By the way, ever wonder why there are so few female personnel? When you were young and people asked, "What do you want to be when you grow up?" Did you proudly answer "A car salesman!!!! ? Isn't it odd they won't let you test drive a car by yourself? After all, they have your car and a copy of your license. Are they afraid you will steal their car? No, the salesman is in the test drive vehicle to discover your vulnerabilities. He will ask about your marriage, your kids, your favorite football team, where you went to college, what brand of beer you drink, but never who you voted for in the last election. Salesmen will do anything to find a chink in your armor. Remember, you are an innocent dealing with trained professionals. They practice this routine every day, week after week, year after year, until they go back to selling time shares or loan modification scams. You are being led like a lamb to the slaughter, but you don't know it yet. And the salesman is the Judas goat who is conditioned by rewards to lead the other animals into the slaughter house. Oh, yeah, Judas goats are still used in some abbatoirs (fancy word), but mostly they've taken jobs as car salesmen. The minute you respond to any question posed by your co-pilot, you are done for. Of course, you don't know how to drive this car without him seated next to you, yet when you buy it in a few hours, they will force you to drive it home in the dark alone. You've swallowed the bait and the hook is in your mouth. All they need to do now is reel you in to the showroom and strangle you like an anaconda squeezing the breath out of its victim. And they will, believe me. Kerbeck's salesmen are trained in Florida selling time shares. There they learn how to hold people hostage until they agree to pay "only $$$" per month for 30 years to purchase one week each year in a condo they will seldom use. Everyone has at least one intelligent friend who has fallen for the time share scam. How can people be suckered in by these sales pitches? How was I? Do I have "Stupid" tattooed on my forehead? Being locked in a room for four hours with a team of persuaders who never stop talking -- that's how. Kerbeck employs salesmen who are sufficiently amoral as to have no qualms about causing harm to an innocent old man by selling him something he does not want and saddling him with payments he cannot afford for the next six years while his mortgage lapses. After being in business for 100 years, F.C. Kerbeck on Rt. 73 in Palmyra, NJ, whose motto is "Outstanding Customer Satisfaction", has become expert at training its pack of wolves how to go into the forest and bring down their prey. Only here the forest consists of shiny new cars. Ever wonder why those cars shine so much? Won't people buy a dirty car if it is the same model as those selling for thousands of dollars more? Oh, yes, these charming salesmen who greet you at the door with a smile, a firm handshake and immediately begin calling you by your first name even if you are old enough to be their grandfather , will soon convince you to go inside the showroom where they can begin beating you down. Manager and salesman communicate with each other by signals which we mere mortals do not understand. Pay no attention to that man behind the curtain, the sales manager in the Tower. Why is the sales manager always smiling? Why doesn't he ever come to the salesman's desk with the customer? Why does the salesman always have to scurry back and forth from you to the man in the Tower to find out if they can give you $100 more for your trade-in (which will then be added to the sticker price for some obscure reason like "dealer prep" or "extended warranty")? With the salesman always facing the Tower, the poor schmuck whose blood they will suck dry is seated facing the car outside he is going to be coerced into buying before he is set free today, unable to see the manager's signals. And, of course,the vehicle he arrived in is no where in sight. I'm not making this stuff up. It's all in "Confessions of a Car Salesman" on Edmunds.com. They single out one car you showed a little interest in. They bring it close to the showroom next to the salesman's desk where you can look at it while he is working your over. Ever wonder why showrooms have all those huge glass windows? They're not for looking into, they are for looking out of! Your salesman will make sure the car you see is the one he gets some special commission on. Why else would he keep pushing a black car when you want a white one? BTW, why are so few sales personnel female? Ever wonder why they won't let you test drive a vehicle by yourself? After all, they have your vehicle and a copy of your license. Are they afraid you will steal the car? No, the salesman is in the car to find out your vulnerabilities. He will ask about your marriage, your kids, your favorite sports team, where you went to college, what brand of beer you drink -- anything to find a chink in your armor. The minute you respond, you are done for. The high pressure salesmen in the Kerbeck showroom use every gimmick invented by cockroaches, including the "four square shell game" where they manipulate figures from one box to another: monthly payment, trade-in, down payment and interest rate. The salesman will never tell you what the real price of the vehicle is until you sign the contract which by then is already typed up! Salesman Dan Harris, Sales Manager Steve Willis, and Finance Officer Steve Brody used fraud, lies, deception, brain-washing techniques so powerful that I let them steal my pickup and bought a car I didn't want. Steve Brody had all the contracts typed up without even discussing with me such important elements as the interest rate,length of loan and even choice of lender. I had no voice whatsoever. Inside my brain I was screaming, but no one heard me. Brody hid the top of the Retail Installment Contract from me while making me sign more than 24 legal documents without time to read them. I wanted to take them and drive home in my own vehicle, but I didn't have that option. Their salesmen are indoctrinated every day with the slogan, "Never let the customer leave the lot without buying a vehicle." One technique they use is holding the customer hostage by removing his vehicle and keeping the keys, instead of returning them so he can leave. Never be afraid to demand to have your keys back within a reasonable time needed to examine your vehicle in the shop for trade-in value. Better yet, go to the shop with your vehicle and hold on to your keys. Don't let them force you to look at just one vehicle that they want to sell. Walk around the lot as long as possible. Do not go into the showroom and sit at a desk with the salesman because he then has all the advantages. It's his turf, not yours. He is controlled by the manager in the Tower, in this case Steve Willis, certainly one of the slickest, most unscrupulous, charming criminals that ever lived. Shakespeare must have been referring to Willis when he wrote that "one can smile and smile and be a villain." Withholding the customer's keys lets them keep you hostage in the showroom until you buy a car. In my case it was a black 2012 Buick Regal for $39,000 (less $5350 for trade-in for my pickup that I did not want to trade!) Conveniently located at foot of Betsy Ross Bridge so you can jump off when you realize what they have just done to you! "FRIENDS DON'T LET FRIENDS BUY CARS FROM F.C. KERBECK" Note: Thanks to Eric Bloom, I was able to have this contract rescinded, get back my pickup and my $5000 deposit. I should have gone to him the day after my purchase, instead of to Steve Willis who lied and stonewalled, all the while smiling and smiling and searching for his next victim. More

THIS IS THE FINEST DEALERSHIP THAT I HAVE EVER PURCHASED A NEW CAR FROM. THIS IS MY THIRD VEHICLE PURCHASED, A 2012 BENTLY GT. THEY ARE FRIENDLY, KNOWLEDGABLE AND FAIR GROUP OF PEOPLE. THE SERVICE DEPART A NEW CAR FROM. THIS IS MY THIRD VEHICLE PURCHASED, A 2012 BENTLY GT. THEY ARE FRIENDLY, KNOWLEDGABLE AND FAIR GROUP OF PEOPLE. THE SERVICE DEPARTMENT IS SECOND TO NONE AND I WOULD STRONGLY RECOMMEND THIS DEALERSHIP TO ANYONE WHO WANTS TO BE TREATED LIKE A KING! More

I called the dealership after seeing TV commercials stating $17,990 for 2010 Cadillacs. I found out from a salesman, the offer only applied to one DTS on the lot. I posted this experience on my blog, a stating $17,990 for 2010 Cadillacs. I found out from a salesman, the offer only applied to one DTS on the lot. I posted this experience on my blog, about the misleading TV commercial. 3 days later, a blog post shows up (that came from ISP host server fckerbeck.net) on my blog, as a fake customer, reviewing FC Kerbeck as a wonderful dealership, claiming to have bought several cars from them. I called the dealership again, to see if the info was still the same. An angry (and nasty John Agresta) got on the line and yelled at me for 10 minutes until I had to hang up the phone. His rage was frightening. More

I was very pleased with the non-pushy service they offered. Everybody worked well with the "wheelin and dealin" and I personally will recommend FC Kerbeck to my friends and family. offered. Everybody worked well with the "wheelin and dealin" and I personally will recommend FC Kerbeck to my friends and family. More

I had one of the best car buying experiences I have ever had at FC Kerbeck. I first called FC about an online ad they had posted. The sales rep answered and he was very well informed and knowledgeable on th had at FC Kerbeck. I first called FC about an online ad they had posted. The sales rep answered and he was very well informed and knowledgeable on the vehicle as well as the financing options available. I made it in later that day where he guided me through a no nonsense, hassle and pressure free sales process, where we came to an agreed price quickly. This process took only a matter of minutes. Next he presented the price to financing and got me approved at a rate and deal greater than originally expected. Let me ask you this: how many times have you spent a hour + where the rep goes back and forth saying how rare the car is and what a deal your getting and almost making you feel bad about asking for a discount. This was not the case. FC Kerbeck enables their sales staff with the ability to make informed decisions saving you time. I can not recall the name of the contracts individual and I feel badly for this as that too was a very relaxing and positive experience. I was not bombarded with a million various options to get a few more dollars from you like most dealerships; it never worked for me anyway. Bottom line - the experience I had when I first picked up the phone to inquire about a vehicle, to driving off the lot was second to none. I highly recommend this dealership for your new Luxury Car purchase. More

I just bought my dream car fresh out of college, a 2011 SaabTurbo4 Premium and I couldn't be happier! When I first got to FC Kerbeck I was a little unsure of what I wanted/needed but my salesmen helped me SaabTurbo4 Premium and I couldn't be happier! When I first got to FC Kerbeck I was a little unsure of what I wanted/needed but my salesmen helped me narrow down the best options. I honestly drove away knowing I made a great purchase and who knows, maybe I can afford one of those Maseratis SOME day! More

I was recommended to them by a friend in our neighborhood several years ago and have since purchased 3 of my last family vehicles from them. I was very comfortable and pleased with the non-pushy service here several years ago and have since purchased 3 of my last family vehicles from them. I was very comfortable and pleased with the non-pushy service here at FC Kerbeck & Sons and will continue to come back whenever I need to upgrade. More

I'm speechless at the deal I got here on my brand new vehicle. I was quoted less than other specialty dealerships. I don't know how they have such great prices. In this economy every bit helps and this i vehicle. I was quoted less than other specialty dealerships. I don't know how they have such great prices. In this economy every bit helps and this is a great place to find savings! THANK YOU SO MUCH FC Kerbeck and sons! More

Our salesman took his time with us. Made sure that our needs were met at all times. He was patient and kind. Also very knowledgeable because he was able to answer of all the questions we had while we were needs were met at all times. He was patient and kind. Also very knowledgeable because he was able to answer of all the questions we had while we were there. More

Horrible ( customer service manager john z. ) he is a liar and and very arrogant as if he has no one to anwser to..... Frank Kerbeck should look into the way his service deparment is being ran........ t liar and and very arrogant as if he has no one to anwser to..... Frank Kerbeck should look into the way his service deparment is being ran........ they don't return calls , talk to customers very disrespectful and blame any problem with the auto on the buyer....... don't honor service agreements unless you go over his head ....... he needs to be fired.... More