F.C. Kerbeck Buick GMC

I have been a loyal customer since they have been located in Atlantic City, NJ. Ever since Sammy passed away, this dealership has turned to a buncha knuckleheads. You would have thought, working with one o in Atlantic City, NJ. Ever since Sammy passed away, this dealership has turned to a buncha knuckleheads. You would have thought, working with one of the best salesman/Finance managers they would have learned something from him. Nope. Current Finance manager is lost. I wouldnt be surprised if their sales totals dropped by 70% since Sammy passed. In the past I would walk in, pick a vehicle and Sammy and I would agree on a price that was profitable/accetable for both parties. Ive bought over 7 vehicles here in 15 years. Now, they try to give you this song and dance that they only make $800 on every new vehicle. Lol. What am I 17 years old. Stay far away. Look at any other cadillac or GMC dealer in the area. Advice to Kerbeck, get a new Finance Manager. One who has a clue. More

They don’t want to give you nothing for your car but yet they will sell for more so they can make there $6,000 off you but they can’t give it to you at trade in all dealers are the same people STOP buying f they will sell for more so they can make there $6,000 off you but they can’t give it to you at trade in all dealers are the same people STOP buying from them. More

bait and switch dealer dont have vechile say they do real bad place have no idea what each other say bad place have no idea what each other say More

Very disappointed I tried four separate times to discus a car for and even made a offer 3k less than asking and never a return call John to manager should learn a little for Glenn Gary Glenn Ross Man don’t s car for and even made a offer 3k less than asking and never a return call John to manager should learn a little for Glenn Gary Glenn Ross Man don’t step ob lot less he wants to buy. I’m also sorry never to hear back from Lucy.I guess the color of my isn’t green enough. Thank you Joe More

SUS-PI-CIOUS ! !!!! They act like you're crazy when you ask for their shop records for their XX point inspection on a used car -- "We dont know what youre TALKING a !!!! They act like you're crazy when you ask for their shop records for their XX point inspection on a used car -- "We dont know what youre TALKING about, what IS that?????" and "No one ever asked us so that's why it's taking sooo long to show you a copy." Then, after showing you a copy of the shop records, they post a sign on the car saying there could be $1000 worth of damage to the car, and want you to sign a WAIVER saying you knew about it -- and they tell you that ALL their used cars say that -- "BECAUSE THEY'RE BEING TRANSPARENT." On manager says it's NJ State Law, then another one says it's Kirbeck policy only. They told me it's on ALL their used cars, and the policy just started "last night." Meanwhile not one other car I could see on the lot had this notice on it. TOTAL BS, then they told me to leave when I called them out on the lie. I would stay FAR away. More

Well I am not one to do this but. When you are told something it should be done. They said what they needed to to make a sale. The salesman was great just misinformed by the manager. I had a lot of res something it should be done. They said what they needed to to make a sale. The salesman was great just misinformed by the manager. I had a lot of respect for FC KerBeck but we w we I’ll see where this goes. My first new vehicle I was able to purchase and now this. I am going to say no to the recommendation until this is fixed. More

I purchased a vehicle. After a month, I still hadn’t received the registration or tags. It would’ve been fine had they returned my phone calls or updated me on progress. I called several times only to r received the registration or tags. It would’ve been fine had they returned my phone calls or updated me on progress. I called several times only to receive endless ringing or somebody who said they would call me back but never did. I also ordered parts for my new truck. They never came. I was never updated. When I called to find out status, either I didn’t receive an answer or somebody said they would call me back but never did. My feeling is this dealership is there just to move vehicles, but they do not care about service or any ancillary products. I would go here only if I got the best price on a vehicle. More

Najee our sales rep is beyond amazing. He went over and beyond to get what we wanted and in our price range. Amazing experience. Thank you for all your hard work. You are truly an asset to FC Kerbeck. beyond to get what we wanted and in our price range. Amazing experience. Thank you for all your hard work. You are truly an asset to FC Kerbeck. More

Post sales service is terrible. Liked our salesman, JR, that found exactly what we wanted but Damon, sales manager wanted to sell us something different. They let temporary tag run o Liked our salesman, JR, that found exactly what we wanted but Damon, sales manager wanted to sell us something different. They let temporary tag run out and we had to call and push them. Damon blamed my husband and out of state motor v for delay. 2 months have passed and no registration/tags. We have called many times, but no follow up. More

Absolutely the worst service I ever had. I sat in the Buick service department for hours only for the to tell me they didn't have the part and the mats was damaged during installation, YES PEOPLE MATS. T Buick service department for hours only for the to tell me they didn't have the part and the mats was damaged during installation, YES PEOPLE MATS. THE SAID PART IS I HAVE TO RETURN TO THE PLACE TO EVENTUALLY GET THE PART. More