Executive Volkswagen

Drove 45 minutes from Guilford CT to get a extra key for my 2008 Eos (just purchased a week before). Was 'greeted' at the front desk and told to go to the parts counter, but was told I would have to order t my 2008 Eos (just purchased a week before). Was 'greeted' at the front desk and told to go to the parts counter, but was told I would have to order the key, they do not carry them. Got to the parts counter. It had a 2-way mirror where I could see a person messing around on their phone on the other side...I stood there a few minutes then noticed a sign saying 'ring the bell for service'. I rang the bell, then waited (by this point there was now another person behind me). After about 10 minutes a woman came out and asked what I needed. A spare key! She informed me I needed my CT Registration and an ID, so I went back to the car. When I got back the second person in line was being waited on...no problem. Showed her the ID and Registration (which is in my wife's name - same address as registration). She said my wife needed to be there. I asked her to check with her manager. she went behind the counter and came back in about 10 seconds telling me I could not order a key unless my wife was present also...I pointed out that the address was the same and she could call my wife if needed. She said 'no, she has to be here, I am sorry, that is our policy' I was not happy at this point having driven 45 minutes and then waiting 15 more while the employee screwed around on her phone....but asked if she could make an exception since I drove all the way from Guilford to get the key and since they needed to order it anyway, my wife could pick it up when it came in and show her ID...'No, I am sorry, she needs to be her to order a key. That is store policy and I can not change it'. I will never go back to this dealer under any circumstances. I will gladly drive the extra distance to any dealer East of here. This place sucks! More

Thank you for making my buying experience easy with no pressure. The staff is very knowledgeable and friendly. The financing was quick and they got me the best rate! Love my Tiguan and recommend Executive pressure. The staff is very knowledgeable and friendly. The financing was quick and they got me the best rate! Love my Tiguan and recommend Executive VW to anybody looking to purchase a new or used car. More

Everyone that I met there was great especially my salesman David Knapp the manager Paul was extremely informative about any decision that I was thinking about making . Overall my experience at execut salesman David Knapp the manager Paul was extremely informative about any decision that I was thinking about making . Overall my experience at executive Volswagon the best and I look forward to on going service, I totally recommend executive Volswagon More

Eleanor helped us find the exact car we wanted quickly and was flexible to our timeline. Lovely to work with. We left happy with our new Tiguan. and was flexible to our timeline. Lovely to work with. We left happy with our new Tiguan. More

I saw a car that I was interested in on Executive Volkswagen's website; this was on a Friday.I wen to see it on Saturday and drove it home on Monday. My salesperson Eleanor was incredible!! She answe Volkswagen's website; this was on a Friday.I wen to see it on Saturday and drove it home on Monday. My salesperson Eleanor was incredible!! She answered all my questions, was informative and pleasant to work with and so was the Sales Manager, Paul. I was referred to Executive by a friend because I had been looking for a Passat for a week and was not happy with anything that I saw online. I am so happy with my car!! All my questions were answered by Eleanor; I loved working with her!! Anita More

We began our search for an Atlas knowing there was a national shortage of vehicles. The team at Executive VW were quick to return our initial inquiry and found exactly what were looking for. We signed national shortage of vehicles. The team at Executive VW were quick to return our initial inquiry and found exactly what were looking for. We signed for the the Atlas within a week and took delivery the following week. Overall is was a very quick process. Quality service from Will, our sales rep, to explaining the cars functionality, to the final paperwork and payments with Rick. This is how buying/leasing a car should function. Thank you for your help. More

I recently leased a VW Tiguan from Executive VW and could not be more satisfied with the entire experience. Eleanor DuPaul, Sales is the kind of salesperson you hope to meet when shopping for a car. Rick not be more satisfied with the entire experience. Eleanor DuPaul, Sales is the kind of salesperson you hope to meet when shopping for a car. Rick Miller, handled the financial end of the transaction and also made the experience first rate. More

Just got my 2nd car from Executive this weekend, a 2021 Jetta SEL after trading in my 2019 Jetta SE. As usual, the team was amazing and the process was quick and smooth. Big shoutout to Will for making bot Jetta SEL after trading in my 2019 Jetta SE. As usual, the team was amazing and the process was quick and smooth. Big shoutout to Will for making both experiences extremely positive. When I came in for my very first car back in 2018, Will was extremely helpful in explaining the entire process and ensuring I was confident in my choice. He's extremely knowledgeable and always willing to answer my questions to this day, even if it isn't necessarily his area of expertise (i.e. Service). If you're thinking about getting a car, this is the place! No grimey Sales people, just genuine folks trying to get you your dream car. Even Rick the Finance guy is pretty great. All around awesome experience. P.S. Even got my sister on board, she's loving her Tiguan! More

Executive Volkswagon set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry,Will Ellery was responsive, extremely knowledgeable, not only about t perfect customer experience. From the moment I reached out with a brief inquiry,Will Ellery was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! I had a wonderful experience purchasing a used CPO vehicle. Paul Leninger (General Manager) was very thorough and knowledgeable. I did give you 5 STARS. The least I could do!!!!! More

Great experience buying my son's first VW! Easy, quick and friendly. I would definitevly recommend if you are in the market for a VW. Excellent! and friendly. I would definitevly recommend if you are in the market for a VW. Excellent! More