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Executive Honda - Service Center

Wallingford, CT

4.8
822 Reviews

822 Reviews of Executive Honda - Service Center

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July 25, 2023

Fast, efficient and well done service. Quote was right on exact. Service people were so friendly More

by LINKSR697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizbeth Lopez
July 17, 2023

I was able to get an appt right away for my AC problem. It was fixed AND covered under a new(?) earranty More

by EAGANDOROTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Executive Honda responded

Hi, Eagan. Thank you for the great review! We're glad we could assist with your AC problem and get it fixed under warranty. If you have any more issues in the future, don't hesitate to reach out to Executive Honda. Have a fantastic day!

July 16, 2023

Always good over the last 30 years I had my service done I never been disappointed More

by GUENTHER.OHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hocking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Executive Honda responded

We are honored to receive your support! Thank you! - Executive Honda Team

July 15, 2023

Excellent service every time. The entire service staff is extremely knowledgeable and friendly. They always explain exactly what needs to be done and why. More

by DESAIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Executive Honda responded

Caring customer service is our number one aim at Executive Honda! Thanks for stopping by to share your five stars with us. We hope to see you next time!

July 01, 2023

I said I had a shake when driving at about 20 mph. I was told it would be a $165 charge to diagnose. I said that was high just for a diagnosis. Nothing about applying that diagnosis fee to the repa More

by SHERIJOMUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who took care of me.
Jul 12, 2023 -

Executive Honda responded

Sherijomul, I apologize for the inconvenience you experienced at our dealership. We strive to provide transparent and fair pricing, so it's disappointing to hear that we left the wrong impression. I would like to discuss this matter further with you and see if there is anything more we can do to assist you. Please reach out to me directly at your earliest convenience. Thank you, Joe Chapman - Service Manager - 203-678-6521

June 30, 2023

The go-to service department for my CR-V. Always treated me very well, as well was my car. More

by PSEMOLIC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esther Leon-Cazorla
Jul 03, 2023 -

Executive Honda responded

Thank you for trusting the team at Executive Honda to take care of your Honda CR-V! See you next time, and happy 4th of July.

June 30, 2023

Love my Honda. Everyone there is very friendly and helpful. Will be back soon for oil change More

by MAUREEND29
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Executive Honda responded

Thank you for the great review of Executive Honda! We're glad that the team earned your trust and business. Happy 4th!

May 31, 2023

My car has been at the auto body shop for three weeks. It has not been put on the lift yet. Very disappointing and lack of communication by Jeff Clark Please contact me regarding this issue. This is very More

by Lisacvets
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Clark
Jun 02, 2023 -

Executive Honda responded

It's disappointing to receive this feedback. We strive to deliver timely service and attentive communication and I am so sorry for any delay and oversight on our end. I am glad you were able to take the time to discuss your concerns with me earlier so we could get this resolved and the vehicle back in your daughter's hands. I will continue to stay in touch as discussed and hopefully, we can regain your confidence. Thanks again for our earlier conversation and I look forward to speaking with you soon. Best, Jason Hocking - General Manager - 203-678-6520

November 29, 2022

RYAN WAS GREAT WITH US AT HONDA DEALER I LOVE MY NEW USED CAR THANKS BILL PETIT More

by BEAUTIFIECABINETS
Recommend Dealer
Yes
Employees Worked With
RYAN
Nov 29, 2022 -

Executive Honda responded

We're thrilled Ryan could accommodate your needs! Safe travels from all of us at Executive Honda, and enjoy your new-to-you ride!

December 27, 2021

A shout out to Chris Guerin and service members!!!! Our vehicle's transmission decided to act up on Christmas eve while here visiting family over the holidays. On Monday morning, we called and the van was More

by PAnder57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
Dec 28, 2021 -

Executive Honda responded

Thank you for taking the time to review us! We strive to deliver a seamless and straightforward service experience, and it is wonderful to hear that this was reflected in your time working with Chris. We will be sure to pass on your appreciation to him. We are wishing you many safe and happy miles down the road! - The Executive Honda team

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