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Executive Honda - Service Center

Wallingford, CT

4.8
911 Reviews
Call Service Center (203) 872-9790

911 Reviews of Executive Honda - Service Center

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September 20, 2023

Always pleasant to deal with I am always confident that they’ll do a good job More

by E.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 18, 2023

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Mastroni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Oosten
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Sep 19, 2023 -

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023 -

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

Sep 19, 2023 -

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

September 18, 2023

Always friendly, helpful and the communication is great. A little pricey but great service. Chris Guerin our service advisor is the best!!… More

by cmroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Executive Honda responded

It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

September 15, 2023

Always a great experience. Customer service is terrific. Always feel respected and valued. I would highly recommend. More

by MKNEELON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Executive Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

September 15, 2023

The best service I have ever had with my vehicle. Shawn and everyone in the service department is top notch. Never has anything been less than perfect coming out of the shop. This is my second Honda More

by mikeC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Executive Honda responded

Mike, Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad Sean was able to help, and we hope to see you again!

September 15, 2023

Easy to make appointments. Good communication and service. They always tell me if I need any additional services More

by BOUTSIE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Executive Honda responded

Thanks for sharing about your experience with Executive Honda. Genna and our team appreciate your business and hope to see you again soon!

September 14, 2023

I was told an approximate cost of the repair, and the actual cost was close,. I was given a ride home, as the repair would take time to complete. More

by J.NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Executive Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Honda, we look forward to having you as a valued customer for many years to come!

Sep 15, 2023 -

J.NICHOLAS responded

Sean did a very good job

September 14, 2023

Great work time ok car looks great too people were nice and helpful thanks I will go back again More

by sydneyruggiero40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 14, 2023

They hear you but do not listen and now I have to find another repair center to complete my vehicle issue. More

by joe.parissi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Guevara
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Sep 18, 2023 -

Executive Honda responded

Thank you for providing this feedback, Joe, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 14, 2023

Excellent service, polite service staff, clean waiting room, convenient scheduling to fit my schedule, all-around great service. More

by ROSE DESJARDINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Executive Honda responded

Thank you for the kind words for our service department, Rose! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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