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Executive Honda - Service Center

Wallingford, CT

4.8
822 Reviews
Call Service Center (203) 872-9790

822 Reviews of Executive Honda - Service Center

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September 09, 2023

Easy to make an appointment fir service, pleasant and communicative customer service rep, clean waiting room, car ready as promised and work was explained. More

by PATAJMCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Executive Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 08, 2023

Called to reschedule appointment - transferred to person dealing with recalls. Couldn't leave message as voicemail was full - sent email and received no reply. More

by DOSUTTON21
Recommend Dealer
No
Employees Worked With
Genna Panaroni
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Executive Honda responded

Thank you for your review. We're sorry you didn't have the best experience, and we apologize for the lack of communication. If you wouldn't mind sending us a message with your contact information, we would love the opportunity to turn this around for you. We strive to make sure that all of our customers have a 5-star experience, and it's disappointing to learn that we missed the mark here.

September 08, 2023

Very courteous and easy to deal with. Work was completed quickly. Very good service overall More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Executive Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Doug, for choosing Executive Honda!

September 08, 2023

Service department staff are very helpful, kept me well informed and diagnosed and repaired two issues with my catr More

by snd.src
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Executive Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 08, 2023

I was very happy with my service appointment at this dealer. The staff was helpful, communicative, and professional. I appreciate that they gave me a heads up about services I might need within the next More

by LAUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Executive Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lauren, and look forward to your next visit.

September 08, 2023

Very efficient service Friendly staff Recommends service but does not push Waiting area is ok More

by NO2
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 08, 2023

I appreciate team trying to work with me given services so expensive now. They tried to figure out ways to help me with pricing More

by HJFEDEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Executive Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 07, 2023

Made the appt convenient for me. Location near highway and on my way to work. Waiting area clean, welcoming and pleasant. Told me how long it would take and it took just under that t More

by lawrence_j_welch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Executive Honda responded

Thank you for your business and this review, Lawrence. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 07, 2023

The dealership is easy to find and most of the workers are nice and friendly. More

by GagaBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Executive Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 07, 2023

Other than having to wait for over a month for an appointment, everything went smoothly. More

by Lmangini13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Executive Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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