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Executive Honda - Service Center

Wallingford, CT

4.8
822 Reviews
Call Service Center (203) 872-9790

822 Reviews of Executive Honda - Service Center

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November 13, 2023

Always attentive to the condition of my 2013 CRV. Sean is a great, diligent, friendly manager! More

by MAMACAT1136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Executive Honda responded

Thank you for your business and this review. We're happy to hear Sean and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2023

Didn’t honor all the coupons to bring all the cost of services lower. Okay in issue resolution. More

by PRASHANT_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Executive Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 13, 2023

Staff very nice and friendly. Highly recommendation this Honda Wallingford. And never have any problem issues at all.👍 More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Executive Honda responded

Kim, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 12, 2023

They were really awesome. They were fast and had friendly service and also a great price! More

by martinezt103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 13, 2023 -

Executive Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 11, 2023

Very attentive, results oriented, honestly care. Will highly recommend Executive Honda to people close to the dealership More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Executive Honda responded

Thanks for sharing about your experience with Executive Honda. We appreciate your business and hope to see you again soon!

November 11, 2023

Gina's always very friendly and confident and takes care of me and my vehicle every time I've seen her over the years. Executive Honda has always been great for me choosing my vehicles there for lease I've More

by perkinsdebora23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mastroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Nusdeu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Executive Honda responded

Thank you for your business and this review. We're happy to hear Gina is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Debora, please let us know.

November 10, 2023

I continue to bring my vehicle to this dealership because of the excellent customer service I received from Gina Roberts. More

by CSTEVENS0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Executive Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina met your expectations. Thank you for choosing Executive Honda, we look forward to having you as a valued customer for many years to come!

November 10, 2023

Work is to the standard but not very responsive. Service is very slow and dragged out. More

by shihong.song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dale
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Nov 14, 2023 -

Executive Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 10, 2023

They have been good to me until my last visit and now I will look for other one More

by MIKE.F73
Recommend Dealer
No
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 09, 2023

This dealership is incredible! Everyone working there is extremely helpful, knowledgeable, and caring. They communicate very well and I highly recommend going there. More

by MATHEWSONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Executive Honda responded

Thanks for sharing your thoughts about your experience with Executive Honda. We appreciate your business, Matthew, and hope to see you again soon!

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