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Executive Honda - Service Center

Wallingford, CT

4.8
864 Reviews
Call Service Center (203) 872-9790

864 Reviews of Executive Honda - Service Center

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May 26, 2024

Unreliable, untrustworthy, exorbitant pricing. My car was assessed for a jarring noise, said to have a muffler issue, asking price >$2,000. It was fixed by another shop for $100. More

by ebc
Recommend Dealer
No
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Executive Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 24, 2024

What we customers value most is Honesty and Integrity and Chris has been very helpful and honest with my vehicle needs every time I have done repairs in my vehicle, he us a great asset to your dealership. More

by Guillermo Briceno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Executive Honda responded

It's great to hear that Chris was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

May 24, 2024

Very helpful and accomadating. Issue with rubber seal after roof rails were attached but staff came out and fixed the issue with no question. More

by paulgrabek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianni Nunez
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May 29, 2024 -

Executive Honda responded

Thanks for sharing your thoughts about your experience with Executive Honda. We appreciate your business and hope to see you again soon!

May 21, 2024

Executive Honda did a tremendous job handling the repair of my 2020 CRV. Great customer service More

by Car Fixed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Executive Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Honda, we look forward to having you as a valued customer for many years to come!

May 19, 2024

Professional and knowledgeable. Have been using them for 16 years. Would highly recommend. Thank you. More

by Debcraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Executive Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

May 19, 2024

Always excellent service and very best treatment every time I have service work done at the dealership, never a question. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Costas .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Executive Honda responded

George, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 18, 2024

Efficient check in and assessment of work needed. Chris was very helpful and provided excellent customer service. More

by JILLCASEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Executive Honda responded

Jill, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 15, 2024

I’ve been with them for over 20 years and I can’t be happier! More

by LMENDES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex Bilachie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 13, 2024

All personnel I dealt with were very professional and courteous. The service was excellent and timely. More

by tdemicco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genna Panaroni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Executive Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 12, 2024

Gina was polite but no detail on work performed on my vehicle even doe it was an oil change but should provide me if my fluids were topped off battery life tire dealer in general is not friendly and does More

by etorres66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Executive Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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