Exclusive Motorcars

Chris was very helpful and well informed. Made the process easy and quick . Very professional process easy and quick . Very professional More

It was an ok experience, long wait overall it was ok and I’ll recommend. I’ll recommend. More

The lack of communication and transparency. I purchased a 2014 Jeep Grand Cherokee SRT on October 30, 2021. Was told that I could not take it home because it needed an inspection and was instructed I could p 2014 Jeep Grand Cherokee SRT on October 30, 2021. Was told that I could not take it home because it needed an inspection and was instructed I could pick it up Monday, November 1, 2021. Monday came and I heard from nobody at Exclusive. I called around 1pm asking the status and was told that it still had not been through and to call back the following day at noon. November 2nd comes and I call around 12:30 and once again I’m told the car will be the next day (November 3rd). This proceeded to go on until that Friday a sales manager Rodney told me that my car had got work done to it after the inspection and they needed to order me 4 new tires. Rodney told me that car should be ready by Monday/Tuesday, November 8/9th. I call Monday And then get told the tires arrived but they were being put on but the tech punctured the last tire by accident and now I have to wait till Thursday for the replacement tire to come in. At this point I am fed up because why am I having to be the one that calls to get the updates? Like when the xxxx was I going to be told the tires had came in and that the tech punctured. This dealership is located in in Randlestown, MD and I live in DC. Grant it they gave me a loaner but I’ve been spending my days and having to cancel my plans because I’m expecting at any moment I will get a call that my car is ready. The lack of candor and communication is disappointing. I purchased this vehicle on October 30, 2021. It is November 10th and I have yet to experience my car. More

Very professional, excellent service and made sure I drove away with the car I wanted!! drove away with the car I wanted!! More

Really Terrible customer service, would not recommend buying from this dealership at any time. Service department as well buying from this dealership at any time. Service department as well More

Very disappointed with everything!!! My tags were wrong! Had to wait weeks for my car!!!! Having problems already & I haven’t even had it for a week!!! Had to wait weeks for my car!!!! Having problems already & I haven’t even had it for a week!!! More

Respect for the customer and respect for the customer's wallet. Dealer quality Service at Exclusive pricing, a winning combination. wallet. Dealer quality Service at Exclusive pricing, a winning combination. More

I paid for my car since last Thursday and I have not received the car. received the car. More

Great car selection and nice and helpful customer service! I love my new car! Def recommend. service! I love my new car! Def recommend. More

Anthony June was very helpful, got me into what I wanted. I am so happy with my purchase. I am so happy with my purchase. More