Epic Ford

We had a bad experience. The dealer had the car for three full days, awaiting advice from the manufacture. Only after getting the car back did I learn that an air filter replacement is recommended. This filt full days, awaiting advice from the manufacture. Only after getting the car back did I learn that an air filter replacement is recommended. This filter replacement could’ve been accomplished during the three days I was waiting for my car. This is a failure More

Epic’s Service Dept investigated starting issues (intermittent) for almost a week and couldn’t duplicate the issue. This is, I hear a timing issue poss caused by the car’s computer.I still need this (intermittent) for almost a week and couldn’t duplicate the issue. This is, I hear a timing issue poss caused by the car’s computer.I still need this problem solved More

I have been a customer of both the sales team and the service team. I have bought 3 trucks and a car from there. After this last service appointment I will be going elsewhere. The service writers that I service team. I have bought 3 trucks and a car from there. After this last service appointment I will be going elsewhere. The service writers that I dealt with were polite, that was the only part of the process that was good. I could not get anyone on the phone for days, left messages and never got return phone calls. Finally got my truck fixed, only took 3 months. My money will go elsewhere. More

Quick and painless, got all of the recalls done on my car and they were super polite during the entire interaction. Didn't try to upsell or anything and they were super polite during the entire interaction. Didn't try to upsell or anything More

Had a scheduled oil change.Had new spare key made. Both Had a scheduled oil change. Had new spare key made. Both reprogrammed. Marrissa was very helpful, professional and nice. Mike was also, at a previou Had a scheduled oil change. Had new spare key made. Both reprogrammed. Marrissa was very helpful, professional and nice. Mike was also, at a previous appointment. More

Pe're Coutee at Epic Ford was awesome! Spent hours with us to help negotiate the best deal we could get on our budget. He genuinely wanted to help us and he did! Got us into a vehicle we are very happy wi us to help negotiate the best deal we could get on our budget. He genuinely wanted to help us and he did! Got us into a vehicle we are very happy with and made the transaction feel very low maintenance and easy. Very personable and accommodating throughout the evening. Jeff in Finance was great too. He was the cherry on top in regards to the whole experience. We highly recommend and trust Pe're. More

My service specialist was Marissa. She didn't make me feel like my car issue was a priority and frequently changed the date as to when the car was to be ready. I also had come in multiple times to give feel like my car issue was a priority and frequently changed the date as to when the car was to be ready. I also had come in multiple times to give more information that she forgot to ask for. I was told Friday it would be finished then Saturday and final Monday after texting her on Monday to see when it would be ready and she didn't respond I came in to see what was actually happening. I found out she wasn't actually working that day but Micheal Long took really good care of me and got me out in a little over an hour! I had told Marissa that I wanted one key to have the auto start function on it and she said it wasn't a problem and that with that key and a spare it would be 630 out the door but when I was about to pay the price came out to 758 and that was with two basic key with no autostart function thankfully Micheal gave me a lower price to make me happier. If I had Michael helping me from the beginning, I guess things would have gone much smoother More

Epic Ford is Amazing to work with. BEST purchase experience we have had - other cars, house, refined, etc. Genuinely care about customers and experience. Appreciate the entire team! experience we have had - other cars, house, refined, etc. Genuinely care about customers and experience. Appreciate the entire team! More

When I first called to schedule they were excellent over the phone and also when I dropped off my vehicle. I took my car in for a safety recall repair and they told me they had all the parts. My car would b the phone and also when I dropped off my vehicle. I took my car in for a safety recall repair and they told me they had all the parts. My car would be ready by the afternoon. Turns out they didn’t have all the parts and they have now had my vehicle for four days and I have only heard from them once. I’ve called and texted and they have ignored me. They didn’t even offer a rental car which I was entitled to since it’s a safety recall. More