Epic Ford

Don’t take the bait.On April 3rd I reach out to the Don’t take the bait. On April 3rd I reach out to the dealership after seeing a car on CarGurus for $12,875. A competitive price for the car, so I f Don’t take the bait. On April 3rd I reach out to the dealership after seeing a car on CarGurus for $12,875. A competitive price for the car, so I figured it was worth the 120 mile round trip to take a look. Jim, the salesman, took pictures and texted me back and forth about the car and how nice it was and about scheduling an appointment to come up and see it. He sent me the dealers listing on the website that confirmed the price. I make an appointment for April 5th April 4th I take a look at it again to show my partner and the price had jumped $1,500. I reached out to ask about why the price had increased and heard no response. Frustrating to not have gotten a return text after so much communication the previous day, but I figured it had to have been some error. April 5th we drove up from Tacoma to have a look. That car was in good condition. All features were working as expected. When we started talking to Jim about the price, he essentially told me that management is in control of pricing that there was nothing he could do and, oh, by the way, there is also a $3,000 package on the car that’s no negotiable. Bringing the total to nearly $18,000 for a car that I was last told was $12,875. I escalated to a manager who told me that the prices of used vehicles are adjusted based on demand on the first of the month, which is a little sketchy but makes sense if your trying to milk your clients. But this price adjustment was on the 4th. They had no good response to that. Maybe the website was lagging, blah, blah, blah. Of course, we walk. Today is April 7th and I check the listing again, out of morbid curiosity, and the price and been adjusted back down to $12,999.... Buyers beware. Bait and switch selling tactics are not just unethical, they are illegal. More

My last oil change a few days ago they forgot to put cap back on and oil blew out all over engine compartment. Service mgr addressed the situation by topping off oil and a mediocre cleaning. No refund offe back on and oil blew out all over engine compartment. Service mgr addressed the situation by topping off oil and a mediocre cleaning. No refund offered, I took a day off work for dealerships mistake. Definitely not 5 star service. More

Brought my truck in for an issue with cupping of my front tire. And a oil change They did not touch base on the cupping issue and only did the oil change gave me paper saying they rotated tires. Topped off a tire. And a oil change They did not touch base on the cupping issue and only did the oil change gave me paper saying they rotated tires. Topped off all fluids.had measurement of my brake rotors and tire tread depth. All false they did not do any if that that was checked on my paper work also stated that all was good. More

Worse in Customer Service. Can't explain the vehicle I bought didn't know anything about it. Been asking for a second key twice had to go and have one made somewhere else. They say they will call you an bought didn't know anything about it. Been asking for a second key twice had to go and have one made somewhere else. They say they will call you and I still haven't gotten a call back and it's been over a month. I would not recommend this ford dealership Epic Ford. More