Epic Ford

Great experience Didn’t have me jump through hoops. Gave me lowest price and highest trade in. Plus free lifetime warranty. Who does that? It was a pleasure dealing wi Didn’t have me jump through hoops. Gave me lowest price and highest trade in. Plus free lifetime warranty. Who does that? It was a pleasure dealing with Jason. More

Inspection The Service Department was most accomodating in trouble shooting a clutch problem I thought I may have had. A very professional procedure was done whi The Service Department was most accomodating in trouble shooting a clutch problem I thought I may have had. A very professional procedure was done which showed I do not need maintenance now. The service was honest. More

Terrible customer service No star rating left because the service was terrible I arrived for my appointment told it would be just a few minutes was not told where anybody can w No star rating left because the service was terrible I arrived for my appointment told it would be just a few minutes was not told where anybody can wait for their service had to ask where I could wait,and directed towards the dealership floor. I waited for over an hour and a half . some guy comes with my keys and tells me nothing of what’s going on, and I had to go speak with the service guy myself he was very vague and said he would call me back after speaking with my warranty company. He never called me back, therefore I took my car somewhere else. Terrible customer service and I will never return there again. More

Experience Hello The service rep Nick was really great. However, the service time was 7hours long. The work performed was a wire change for the blower motor w Hello The service rep Nick was really great. However, the service time was 7hours long. The work performed was a wire change for the blower motor which is easily accessible on the passengers side. And a light bulb change on the center console. Nick said they checked the system to find out why the vents were not blowing air. I do not consider the work completed was equal to the cost of $284.00. And I do not believe it took this much time to find and repair the vehicle. For these reasons I rate this experience a 2. More

Great, honest service I appreciate that there are Saturday hours for their service department. That alone is awesome. The staff was all friendly and efficient. It was refre I appreciate that there are Saturday hours for their service department. That alone is awesome. The staff was all friendly and efficient. It was refreshing to leave without being upsold on services or have minor issues made out to be bigger than they are. I will definitely be back! More

Outstanding customer service Krystal is an incredible customer service agent Extremely passionate at what she does to ensure the customer is satisfied Outstanding employee T Krystal is an incredible customer service agent Extremely passionate at what she does to ensure the customer is satisfied Outstanding employee Thank you Krystal for what you do More

Service visit ‘08 Edge Great upfront service initially. Came in for an oil change and airbag recall replacement. After we left, my husband said the car seemed to be running Great upfront service initially. Came in for an oil change and airbag recall replacement. After we left, my husband said the car seemed to be running okay. We had planned to come back later the same day to talk to sales about a possible trade-in. Leaving the lot that evening ironically started having issues accelerating that has never happened before. A little worrisome since we were just there in the service department More

Good Salesman, Good Price on nice vehicles I have been fortunate enough to get a 2017 Raptor and a 2019 Bullitt Mustang. I did some research on Autotrader and some other web sites, so I knew w I have been fortunate enough to get a 2017 Raptor and a 2019 Bullitt Mustang. I did some research on Autotrader and some other web sites, so I knew what I felt was a very good price. I went in to Epic Ford and negotiated what I believe to be a better price from Epic Ford than I could get at any other area dealer on those two vehicles. Travis Sumpter was the sales man I dealt with on both vehicles. I would highly recommend him. Travis is knowledgeable, humble, and honest. I understand he represents the interests of the dealership. But he goes above and beyond in customer service. In our case he pulled a Bullitt Mustang off the showroom floor so my wife could drive it. More

Outstanding service Eric was great to work with. He kept me informed as to what needed to be done and delivered my truck when promised. have brought my truck here for the Eric was great to work with. He kept me informed as to what needed to be done and delivered my truck when promised. have brought my truck here for the past 13 years because I trust them. More

Pauls Thank you for great service and excellent service. From beginning to end I was taken care of and my needs were met. I received the truck I wanted and Thank you for great service and excellent service. From beginning to end I was taken care of and my needs were met. I received the truck I wanted and more More