Epic Ford

No follow through, lack of customer care I brought my vehicles in for a few different issues and never felt like they were taken seriously. I went to Epic Ford for a few things, but will on I brought my vehicles in for a few different issues and never felt like they were taken seriously. I went to Epic Ford for a few things, but will only make this review on one of the issues I had with them. One of my vehicles body modules needed to be replaced. Wasn’t covered by warranty thru ford but I luckily bought a warranty thru the dealership I bough the vehicle thru (not Epic) just months prior. When I told the service member that was ‘helping’ me about this, he quickly stated how hard it is to get 3rd party warranties to work and it takes for ever. Showing little effort to make this work for me, I gave him the number to the warranty company. He told me he would call them in the morning and give me a call with an update. 4 days go by and I never received a call back. Multiple texts/calls, and even showed up to dealership, no update, or even response. A week goes by, service member says same thing again, ‘I will call in the morning’ Next day I get a text saying the warranty company only covers powertrain work. Being upset and frustrated about this news, I decided to call the warranty company myself and ask some questions. I quickly found out that no one besides my self have called them to ask questions regarding coverage. The warranty rep told me that my coverage would have Indeed covered the issue my vehicle was having! And to make matters worse, my coverage expired within the last week.. I am beyond upset with the lack of follow through and flat out lies that were told, to my face and via text. I am not sure if this is common practice at this dealership or just laziness from this specific service member, but that is unexceptionable from a dealership. More

Great service The service and people skills of Jeffery Stephenson will bring me back to Epic Ford whether it be for buying a vehicle or having a vehicle service The service and people skills of Jeffery Stephenson will bring me back to Epic Ford whether it be for buying a vehicle or having a vehicle service More

Good employees Because of the employees we met the they are very active they keep customers comfortable. They also make sure you understand everything before you tak Because of the employees we met the they are very active they keep customers comfortable. They also make sure you understand everything before you take the deal. Thanks Epic Ford. Nuha More

Excellent communication Thank you for your quick turnaround at getting my car back to me and keeping me up to date on the status. Very Much appreciated! Thank you for your quick turnaround at getting my car back to me and keeping me up to date on the status. Very Much appreciated! More

Eric was very attentive and responsive, he took great care of my service appointment and readily accommodated my last minute addition to the service plan. care of my service appointment and readily accommodated my last minute addition to the service plan. More

Disabled Customer needs help to get to car FROM CUSTOMER LOT The waiting area after notice was not, proper to leave with large door to big ramp, at that ford store. My history of store has been very long. The waiting area after notice was not, proper to leave with large door to big ramp, at that ford store. My history of store has been very long. More

Greg was a pleasure to deal with .He worked hard to make the deal possible for me, and I am very pleased with my purchase the deal possible for me, and I am very pleased with my purchase More

I waited a hour for the shuttle to pick me up and it was suppose to be there a 11 they got there at 11:55 . Bad service . suppose to be there a 11 they got there at 11:55 . Bad service . More

Everyone was friendly and very helpful. The process was easy with people willing to find answers. I appreciated the efficiency and courtesy. This was an easy place to do business easy with people willing to find answers. I appreciated the efficiency and courtesy. This was an easy place to do business More

New Management Very happy with the works for my 213 C Max. Recommendations for next steps along with cost estimate... no hurry. As a retiree, I like getting toutine Very happy with the works for my 213 C Max. Recommendations for next steps along with cost estimate... no hurry. As a retiree, I like getting toutine maintenance done month by month if I can. It’s easier on my budget . Thank you. Great experience! More