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Empire Nissan of Bay Ridge
Brooklyn, NY
1,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,179 Reviews of Empire Nissan of Bay Ridge
July 24, 2015
False advertising - Completely deceptive and dishonest These guys are Exhibit A for why people distrust car salespersons. I was in the market for an Infiniti G37 and found 3 cars matching from this deal These guys are Exhibit A for why people distrust car salespersons. I was in the market for an Infiniti G37 and found 3 cars matching from this dealer based on the mileage and price I was interested in. I narrowed my interest to one specific vehicle and communicated with Logan who confirmed the vehicle was available and setup an appointment for two days later to drive and purchase the vehicle. On the day of the appointment, I again called (spoke to Tio) to confirm whether that car was still available and was again assured that it was. I arrived that evening and was met by Steven. I told Steven about the specific car I came in to see, he pulled up the car history report on his computer (no accidents, had been on the showroom for 30 days) and went to get the keys. 5 minutes later, said the car isn't on the property but has been sent to the bodyshop that day for minor bumper repairs.. Then I asked, about the 2nd vehicle... comes back 5 min later... unavailable, had already been sold. Then I asked about the third vehicle... comes back 5 min later... also sold. This was (As of this posting, this vehicle is being advertised for sale on the dealership’s site as well as this one) I probably should've walked out at this point... but since I was really interested in the car I said I would wait for the car to come back from the body shop which they indicated would take at most 2 days. Despite the error/lie about the car being available, they (Gino [Manager] and Steven) insisted I would still need to leave a deposit to hold the car. It was on a credit card so I agreed. Next day, I get a call from Steven saying he had some "bad news." (Color me shocked!) Apparently the body shop had discovered the car had been in an accident and that they couldn't sell the vehicle anymore. At this point, I just wanted to laugh… I still offered to buy the car but they made some excuse how they couldn’t sell a damaged vehicle directly. Then he tried to upsell another car, I declined, we ended the conversation. Few minutes later, I get a call from the Manager, Gino, to express his apology and again tried to sell another car.. These guys are extremely shady (a google search pulls up a recent lawsuit by the NY Attorney Generals Office for their deceptive practices). I will be forwarding my complaint to Nissan USA as well as the NY AG's office. More
by sarfrazk
Employees Worked With
Steve Woodhouse, Gino Faretra
July 21, 2015
Unprofessional I went in to the dealership just to do the paper work seeing how the loan had already been approved. The "Finance" guy says it only takes 25 minutes. I went in to the dealership just to do the paper work seeing how the loan had already been approved. The "Finance" guy says it only takes 25 minutes. Lovely I think being excited about get my car ? that was @ 6:30 Now it 8:30 after being told a number of times in 15 minutes smdh well after losing all joy regarding my car, the what I guess floor manager tell me that she sorry she didn’t know I was waiting smdh as if that what she’s taught in customer relations 101. Now mind you I’m not the only customer feeling this way or going through the same crap. In all that time never once was I or any other customer offered a cup or coffee nor anything to drink. Instead of just lying to me with “in 15 minutes” should had just inform me that it would be some time and I might want to run and get something to eat. But honesty with these people is a new concept smd. Well I left out of there at 9:30 and told the car would be ready tomorrow. Is is necessary to tell you that I didn’t get the car. Well if you want to be in a good mood when picking up your car, don’t repeat don’t go to Bay ridge Nissan. AND YES I’M STILL WAITING More
by never again
Employees Worked With
Denisse Abreu, Gino Faretra, Chi Fung
July 21, 2015
A truly wonderful experience A completely professional, knowledgable, and friendly operation. Leasing my 2016 Maxima was indeed a pleasure. Assistant Manager Denise, Dwayne in fin A completely professional, knowledgable, and friendly operation. Leasing my 2016 Maxima was indeed a pleasure. Assistant Manager Denise, Dwayne in finance, Anita in insurance, and my Elite Sales professional Mr. Andrei Mckenzie made me feel comfortable, & were very helpful throughout the the entire process. Other staff were friendly also & would inquire if I needed any assistance. Class. Professionalism. Courtesy. That's Bay Ridge Nissan. More
by Byrdstyle
Employees Worked With
Andrei Mckenzie. Dwaye. Anita tang, Denisse Abreu
July 06, 2015
I never had such a bad dealing with Nissan until thiemorial I had my first xterra in 1999, in 2007, my wife bought an Altima which we replaced by rogue in 2008 from bay ridge Nissan. In 2011 we decided that fam I had my first xterra in 1999, in 2007, my wife bought an Altima which we replaced by rogue in 2008 from bay ridge Nissan. In 2011 we decided that family is getting bigger so we dicided to change the car to a pathfinder, which we also bought from bay ridge Nissan. Before Memorial Day, we dicided that it's time for me to replace my xterra with a new car so my wife and I went back to Bay Ridge Nissan, I was help by a David Martin, we signed the paper and order the car, I put a down payment on the 23rd of May, I was told that the car will arrive in 2-3 days. I waited until Wednesday nobody called me so on Thursday I went back to the dealership to find out what's going on, I was asked by Gino if somebody called me and I said no, he told me that my car is coming on Friday. But nobody called me. On the 31st of May I asked David Martin what is going on with my car he said he will let me know on Monday. But he did not call me back. I did not here anything from them at all so on June 3 I called different Nissan dealer to find out if they have xterra and koeppl Nissan helped me out. I went to koeppl on Thursday and I got my car the same day. On June 7, I send Martin a message that I already have my new car and I would like to get my deposit back. 8th of June Denisse called and discussed this matter. 10 days after I was called to fax the receipt back to them to process my refund which I did. Then 11 days after I got a call from her again saying they need my credit card number to refund my down payment. I gave them the info and until now I do not have my money yet. This is crazy. I am thinking of changing our pathfinder soon, feel like changing to Toyota instead More
by Ajcamps
Employees Worked With
Denisse Abreu, David Martin, Gino Faretra
June 24, 2015
Upsold for nothing I drove in 11/13/2014 7:45a to my scheduled appointment to fix a low tire pressure sensor which was steady on. Most know either resetting the TPMS (ti I drove in 11/13/2014 7:45a to my scheduled appointment to fix a low tire pressure sensor which was steady on. Most know either resetting the TPMS (tire pressure monitoring system) then replacing the sensors whose batteries die each 5-10 years. I asked the representative Kevin Guo both how long & what estimated costs there were but he dodged any answers. Later at 1p, he called with a heavy concerned tone of voice saying I'd need $1200 in repairs of which only $200 were to address the sensor. He claimed brake pads were entirely gone. I authorized $800 of repairs in 3 areas. I returned at 6p to pickup the car & asked for the allegedly worn down pads but Kevin claimed they were in the trash. I drove home & 2 miles later, the low tire pressure light came back on. Kevin eagerly upsold but didn't fix my original issue. I called his boss Rob months later to report Kevin. Rob offered to look again at my issue for free but their poor service in increasing profits plus how payments are for upsold repairs not exams made me refuse the offer. I went to another Nissan dealership months later to confirm Bay Ridge Nissan mis-handled my issue & did poor & unnecessary work by replacing pads while neither noting nor replacing rusted rotors which then pitted the pads thus forcing both to be replaced soon thereafter for $300. Maddening. More
by richardc020
Employees Worked With
Kevin Guo
June 22, 2015
Excellent Sales Staff This was a pleasure dealing with the Sales Staff, they explain everything. Felt very good dealing with and honest sales department. I will recommend This was a pleasure dealing with the Sales Staff, they explain everything. Felt very good dealing with and honest sales department. I will recommend any one buying or leasing a car go to Bay Ridge Nissan More
by Robert
Employees Worked With
Sales Person Samantho Siew
June 08, 2015
Salesman Lack of Info / Terrible Accting Department The salesman I dealt with had very general statements regarding the inspections and tests taken on the used vehicle I was looking into buying. I felt The salesman I dealt with had very general statements regarding the inspections and tests taken on the used vehicle I was looking into buying. I felt as though buying a used car warranted even more questions, but I was still met with answers like "don't worry, we do a good inspection," or "they inspect everything" or "I'm not so sure, I'll have to check on that, but don't worry." I have very specific questions about tires, breaks, and suspension. Furthermore, to show my interest in a car, I even offered to place a deposit down. The day I offered my deposit, the money was within drawn from my account. Now 9 days after requesting my refund be returned, I was told by accounting that it will 10-14 days and "we're doing our best to get your money back as quickly as possible." I responded with "the money was taken the same day, nor did anyone tell me it would take 3 weeks to have the deposit refunded" and accounting's response was "well sir, we deal with thousands of dollars here, more than what you put down." I'm sorry, but since when did a dollar become less than a dollar? More
by youngcarsearcher
Employees Worked With
Accounting and Sales
June 06, 2015
Stay away dear brothers and sisters . Recently I bought a used Chevy equinox 2014 from nissan bay ridge dealer .the sales person(recardo) was helpful and very nice . However,the price un Recently I bought a used Chevy equinox 2014 from nissan bay ridge dealer .the sales person(recardo) was helpful and very nice . However,the price unbelievable. The car was 20000 . With financing they charged me 43000.I could not believe I have done a such stupid thing like that . Im really stupid .now I have the deal with my stupidity . As a advice stay away .this is my number if you need to ask me 347 613 7667 More
by Mohammed
Employees Worked With
Ricardo Priestley
May 16, 2015
Buyer's beware We all know car dealership can be shady but I believe this one behave more like a used car dealership shady. I went for a lease on the 2015 pathf We all know car dealership can be shady but I believe this one behave more like a used car dealership shady. I went for a lease on the 2015 pathfinder which Nissan USA publish the amount on its website black and white. The finance manager first overcharge me by 800+, when I question the math, he brought it amount down by 600 (magically). I continue to question the overage but no answer. Since we already paid the 2,500 deposit, we got the car. We will make a inquiry with Nissan Finance and make a compliant with the Better Business Bureau. Service is slow, I believe the place is very busy. The owner owns more than 30 dealerships so management can be an issue. So buyer's beware. More
by 123456
Employees Worked With
Mike Sciangula
May 03, 2015
Happy customer. I was very satisfied with my experience leasing cars from the Bay Ridge Nissan. I am a repeat customer. The One Price is the best. I was very satisfied with my experience leasing cars from the Bay Ridge Nissan. I am a repeat customer. The One Price is the best. More
by allahdadkhan
Employees Worked With
Arsalan
