Empire Nissan of Bay Ridge

I RECENTLY BOUGHT A 2012 NISSAN ALTIMA. AS SOON AS I WALKED IN I WAS GREETED WITH VERY NICE RECEPTIONIST. I WORKED WITH MENA AND HE WAS GREAT. I SPOKE WITH REGGIE ALSO HE HAD LOTS OF RESPECT FOR ME AS A WALKED IN I WAS GREETED WITH VERY NICE RECEPTIONIST. I WORKED WITH MENA AND HE WAS GREAT. I SPOKE WITH REGGIE ALSO HE HAD LOTS OF RESPECT FOR ME AS A VALUE CUSTOMER. I WORKED WITH MIKE S THE FINANCE MANGER WENT WELL. THE PROCESS WAS SMOOTH ALL MY PAPER WORKING INCLUDING LICENSE PLATES WERE GREAT & TIMLY FASHION. More

Only good things to say about this dealership, I’ve recently leased my third car from them and once again overwhelmed with the service. I’ve been going to the same person for the past 3 times his name recently leased my third car from them and once again overwhelmed with the service. I’ve been going to the same person for the past 3 times his name is Sasha Shartilov, very professional, patient and a respectful guy. He knows every detail about everything, answered all my question, weight out all of my options to give me the best deal then anyone other dealership gave me. I’m very thankful for his help I love my new Maxima… Thank You Sasha !!! More

Shopped a few other dealers and this was the only one that was willing to work with me and fit me in the car I wanted at the budget I needed to be in. I will recommend this dealer to anyone looking for a that was willing to work with me and fit me in the car I wanted at the budget I needed to be in. I will recommend this dealer to anyone looking for a car. More

About a month ago I purchased my second car in 4 years from Bay Ridge Nissan. I traded in my '07 Sentra for a new '11 Rogue. The process was real smooth and quick. They gave me the best price I'd seen on from Bay Ridge Nissan. I traded in my '07 Sentra for a new '11 Rogue. The process was real smooth and quick. They gave me the best price I'd seen on the Rogue, more than I was thinking I would get on my trade in, and the salesman Darren was very knowledgeable and informative. After 2 good experiences in 4 years, I would definitely recommend a friend to this dealership. More

i bought my wife a new car and paper work and everything was done in less then a hour. It was really great service and prices was done in less then a hour. It was really great service and prices More

This dealership needs a course in Customer service...Hank showed me a car...told me it was 14k and he would give it to me for 13k....I called hime the next day. Its listed as 12k online. Oh ok I'm a check in showed me a car...told me it was 14k and he would give it to me for 13k....I called hime the next day. Its listed as 12k online. Oh ok I'm a check into that and call you back....that was 2 weeks ago...I have car that I got from Hudson Nissan with no problems. What a joke Bayride Nissan is!!! More

the process took two days, because after they took 8 hours to prepare the paperwork , they changed the price and i declined on the purchase, they called me back in and reduced the price the next day, th hours to prepare the paperwork , they changed the price and i declined on the purchase, they called me back in and reduced the price the next day, they convinced me to buy a warranty for $1800.00 and later decided to roll the price of the warranty into the price of the car , the entered that i paid only $1.00 for the the 3 year warranty. This was the worst experience ever, they should be shut down, when you google them you see tons of bad reviews. Never again. More

The worst: stay away! And they break the law. There is a limit of $75 documentation fee in NY State; they charged $495. Sleaze city, folks. a limit of $75 documentation fee in NY State; they charged $495. Sleaze city, folks. More

Salesman, excellent...Maurice Front desk , so helpful, Salesman, excellent...Maurice Front desk , so helpful, very good Angela at internet Dept, ok Concerning the financing dept...awful, disrespectful,a Salesman, excellent...Maurice Front desk , so helpful, very good Angela at internet Dept, ok Concerning the financing dept...awful, disrespectful,and full of lies, try to charge 1200$ on Dealer Fees...no tax...only fees...$300 for Plates and registration..900$ documents fees....When i asked for a detailed bill of fees, he told me that goes into the price of the car, increasing the price in 900$...but never listed as fees...(Barry i think was the name of the guy; second door on the left upstairs, financing dept.) More

My husband and I went into Bay Ridge Nissan looking to lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options and that we should just tell him our numbers and he will see what lease options fit. So we told him the most we could put as down payment and the most we could pay monthly. He leaves his desk, comes back and tells us that he can do exactly that, the most we could afford in down payment and lease payment, without showing us any list of lease options. We explained to him that if we are putting so much down ($3,000 NOT incl. tax, titles, fees), we would want a lower lease payment and vice versa and he tells us that the lease is already so low he was surprised it got approved. When we pointed out that it was actually higher than the online ad he gave such a long-winded, run-around answer that I can't even repeat it. He also told us that the lease term was 42 months but after two years they will send us $3,000 coupons to get us out of our lease (this part was not in writing of course). He then began filling out the lease application and asked us how much we were putting on it, telling us that most people put the entire down payment to "show the bank they're serious" about the lease. We put down much less, and only because it was refundable within 30 days, and he tells us he will call us back when he gets an answer from the bank. I do not know his last name because he did not even give us a business card, he scribbled his phone number on our receipt. The entire time we were with him, he spoke solely to my husband, glancing my way only to ask me if I wanted coffee, otherwise completely ignored me. Forget asking questions, he interrupted me multiple times before I could finish any question, each time giving a long-winded, nonsense answer - to my husband of course because I was apparently invisible to him. We ended up going back a couple of days later, after shopping at another dealership, to request our refund and found out that Richard had not shown up for work that day and had not called. We were given to Shawn who tried to negotiate a lease with us but we explained to him that after being taken for fools by Richard we would be taking our business elsewhere. He tried to say that Richard was inexperienced and agreed that he was trying to advantage of us and something to the effect of "can you blame him?". I will never go back to this dealership and I will make sure to spread the word! More