Empire Nissan of Bay Ridge

This dealership needs a course in Customer service...Hank showed me a car...told me it was 14k and he would give it to me for 13k....I called hime the next day. Its listed as 12k online. Oh ok I'm a check in showed me a car...told me it was 14k and he would give it to me for 13k....I called hime the next day. Its listed as 12k online. Oh ok I'm a check into that and call you back....that was 2 weeks ago...I have car that I got from Hudson Nissan with no problems. What a joke Bayride Nissan is!!! More

the process took two days, because after they took 8 hours to prepare the paperwork , they changed the price and i declined on the purchase, they called me back in and reduced the price the next day, th hours to prepare the paperwork , they changed the price and i declined on the purchase, they called me back in and reduced the price the next day, they convinced me to buy a warranty for $1800.00 and later decided to roll the price of the warranty into the price of the car , the entered that i paid only $1.00 for the the 3 year warranty. This was the worst experience ever, they should be shut down, when you google them you see tons of bad reviews. Never again. More

The worst: stay away! And they break the law. There is a limit of $75 documentation fee in NY State; they charged $495. Sleaze city, folks. a limit of $75 documentation fee in NY State; they charged $495. Sleaze city, folks. More

Salesman, excellent...Maurice Front desk , so helpful, Salesman, excellent...Maurice Front desk , so helpful, very good Angela at internet Dept, ok Concerning the financing dept...awful, disrespectful,a Salesman, excellent...Maurice Front desk , so helpful, very good Angela at internet Dept, ok Concerning the financing dept...awful, disrespectful,and full of lies, try to charge 1200$ on Dealer Fees...no tax...only fees...$300 for Plates and registration..900$ documents fees....When i asked for a detailed bill of fees, he told me that goes into the price of the car, increasing the price in 900$...but never listed as fees...(Barry i think was the name of the guy; second door on the left upstairs, financing dept.) More

My husband and I went into Bay Ridge Nissan looking to lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options and that we should just tell him our numbers and he will see what lease options fit. So we told him the most we could put as down payment and the most we could pay monthly. He leaves his desk, comes back and tells us that he can do exactly that, the most we could afford in down payment and lease payment, without showing us any list of lease options. We explained to him that if we are putting so much down ($3,000 NOT incl. tax, titles, fees), we would want a lower lease payment and vice versa and he tells us that the lease is already so low he was surprised it got approved. When we pointed out that it was actually higher than the online ad he gave such a long-winded, run-around answer that I can't even repeat it. He also told us that the lease term was 42 months but after two years they will send us $3,000 coupons to get us out of our lease (this part was not in writing of course). He then began filling out the lease application and asked us how much we were putting on it, telling us that most people put the entire down payment to "show the bank they're serious" about the lease. We put down much less, and only because it was refundable within 30 days, and he tells us he will call us back when he gets an answer from the bank. I do not know his last name because he did not even give us a business card, he scribbled his phone number on our receipt. The entire time we were with him, he spoke solely to my husband, glancing my way only to ask me if I wanted coffee, otherwise completely ignored me. Forget asking questions, he interrupted me multiple times before I could finish any question, each time giving a long-winded, nonsense answer - to my husband of course because I was apparently invisible to him. We ended up going back a couple of days later, after shopping at another dealership, to request our refund and found out that Richard had not shown up for work that day and had not called. We were given to Shawn who tried to negotiate a lease with us but we explained to him that after being taken for fools by Richard we would be taking our business elsewhere. He tried to say that Richard was inexperienced and agreed that he was trying to advantage of us and something to the effect of "can you blame him?". I will never go back to this dealership and I will make sure to spread the word! More

They are all thieves, and a bunch of liars.Please don't trust any of them. They robbed me almost 5000 dollars. They changed all the numbers next day, and the manager did nothing to help me. trust any of them. They robbed me almost 5000 dollars. They changed all the numbers next day, and the manager did nothing to help me. More

As soon as I walked through the door I was greated and asked if I needed any help. Within seconds someone was there to help me. Sales person really knew everything I had a question about. Could havenot ad asked if I needed any help. Within seconds someone was there to help me. Sales person really knew everything I had a question about. Could havenot adkef for better service. I explained what my budget was amd they went above and beyond to keep me within my price range. Would definitely recommend this dealer and will be coming back when im ready to get another vehicle. More

i didnt have a bad experience at all.I walked in to find a car in my budget. i was given a sales guy (andre ) he showed me some cars in my price range i found a cute sentra.. we settled on a price which was a car in my budget. i was given a sales guy (andre ) he showed me some cars in my price range i found a cute sentra.. we settled on a price which was not bad at all.i saw a finance manager the same day and picked up my vehicle the next. i found the staff at the dealership helpful from the minute i walked in. my experience was pretty good i would recommend them to my friends More

Bought my car 3 weeks ago, and still dont have it. They say the title has to clear, but I know it dont take this long. I already made my first car payment. It would be nice to hear, " Sir, your title is no say the title has to clear, but I know it dont take this long. I already made my first car payment. It would be nice to hear, " Sir, your title is not in yet, it should be soon, thank you for waiting" or something. The dealer was cool, but never calls back, neither does the manager who I spoke with. I was told that it may take up to two weeks, but this is week 3, and they still need to clean it and service it, so thats going to be more time, because the vehicle is still sitting in the back lot, as of yesterday, still dirty and unserviced. Come on, I got things to do, I'm also going on vacation soon. More

This is the biggest CON DEALERSHIP IN NEW YORK.They are worse than money lenders.Terrible service and too many chiefs and NO INDIANS.I wouild not recommend this dealership to ANYONE.Go there withan AMOURED worse than money lenders.Terrible service and too many chiefs and NO INDIANS.I wouild not recommend this dealership to ANYONE.Go there withan AMOURED Truck and Dont let go of your money.NO ONE KNOWS WHAT THEY ARE DOING THERE More