Empire Nissan of Bay Ridge

On December 27, 2009, I sought to purchase a 2010 Nissan Murano from Bay Ridge Nissan. Sales Consultant Anatoliy Yevdayev, who had met with my wife and I that day, told us that financing the vehicle would b Murano from Bay Ridge Nissan. Sales Consultant Anatoliy Yevdayev, who had met with my wife and I that day, told us that financing the vehicle would be much more financially advantageous for us and would allow him to earn a higher commission. We reached an agreed-upon price of $30,900 for a 2010 Murano SL including a $500 destination fee and a $200 bank fee. It was agreed that the aforesaid price excluded the sales tax, a 2.9% Finance A.P.R., and Department of Motor Vehicle fees. Furthermore, Mr. Yevdayev stated that Bay Ridge Nissan would pay us $4,200 for the trade-in of our 2001 Honda Odyssey EX. After a “sales agreement” reflecting the aforementioned price, fees, and trade-in value was signed, Mr. Yevdayev informed us that we were required to sign the title of our 2001 Honda Odyssey and hand it to him to make photocopies. After photocopying the signed title, Mr. Yevdayev neither returned the original title nor a photocopy of the title back to us, claiming that the possession of the title was a mandatory condition for all trade-in agreements. Following the acquisition of an insurance policy on the 2010 Murano, my wife and I returned to the dealership on December 29, 2009 to meet with Financial Manager Rakhman Peysakhov in order to discuss our finance options. Mr. Peysakhov had taken the copy of the “sales agreement” provided to us and electronically entered the prices, fees, and trade-in value of the 2001 Honda into a “Simple Interest Retail Installment Contract”. During the course of the meeting, Mr. Peysakhov stated that the vehicle had 19 miles on the odometer and persuaded us to purchase an additional $1,500 security and warranty package, which would be added to the price of the vehicle in order to avoid higher interest fees. Mr. Peysakhov had then told me to sign my name on an electronic pad. I had requested that Mr. Peysakhov allow me the opportunity to review what I was signing prior to signing the document because the content of the document was only visible and accessible to Mr. Peysakhov on his personal computer screen. Mr. Peysakhov assured me that all the information was correctly entered, that I would only be able to receive a paper copy of the document once I took possession of the vehicle, and that I should not worry. After signing the electronic pad, my wife and I proceeded to meet with Sales Manager Dmitry Roum. Upon meeting Mr. Roum, he smiled and impermissibly took the copy of the “sales agreement” from my right hand without my consent. When I asked why he had forcefully taken the sales agreement document from my hands, Mr. Roum stated that the sales agreement was no longer required and that all the information in the agreement would be stipulated in the final contract. On December 30, 2009, Mr. Yevdayev contacted my wife Galina to inform her that the car will not be arriving at the dealership that day, as it was being driven to the dealership. When Galina inquired as to whether the car was being driven or transported by freight, Mr. Yevdayev replied that the car was being driven by another individual from another out-of-state dealership and would arrive with approximately 500 miles on the odometer. Galina stated that such mileage was unacceptable and demanded that the dealership provide her with a car with less mileage. Mr. Yevdayev stated that he refused to provide Galina with another car and that she was required to take possession of the vehicle upon its arrival at the dealership. On December 31, 2009, Galina went to Bay Ridge Nissan to speak with Mr. Yevdayev regarding the vehicle’s high mileage. Mr. Yevdayev had explained that the vehicle had 345 miles on the odometer but was still considered a “new” car. Galina had once again suggested that such mileage was unacceptable and requested to see all the paperwork pertaining to the sale of the vehicle. Although her initial requests were refused, the paperwork was finally provided to her. Upon examining the paper copy of the “Simple Interest Retail Installment Contract” signed by myself on December 29, 2009, Galina had noticed that the cash price of the vehicle was stated to be $34,453 excluding taxes, finance charges, and Department of Motor Vehicle fees. When Galina inquired about the $2,053 difference between the originally agreed-upon price and the price stipulated in the Simple Interest Retail Installment Contract, Mr. Yevdayev stated that the price stipulated in the Simple Interest Retail Installment Contract was correct and that I should have read the contract before signing it. When Galina explained that I was unable to read the contract because Mr. Peysakhov did not permit me to do so and that Mr. Peysakhov recited the agreed-upon price when entering the data on his computer, Mr. Yevdayev stated that the car was now in our possession and attempted to place the keys of the vehicle in her pocket. Galina refused to take possession of the vehicle and told Mr. Yevdayev that she did not consent to being touched or having him place the keys into her pocket. Galina stated that she wanted Bay Ridge Nissan to return the title of her 2001 Honda Odyssey but Mr. Yevdayev refused and called in Mr. Michael Onions, General Sales Manager, to speak with Galina regarding her request. Mr. Onions told Galina that she would not be receiving the title to her 2001 Honda Odyssey back because the car was now Bay Ridge Nissan’s property and that the dealership would repossess the car if it was not brought in for the trade-in. Mr. Onions also stated that Galina was now bound to the contract and had to take possession of the 2010 Murano or else she would have to be charged a daily storage fee. Furthermore, Mr. Onions stated that Galina would have to make payments on the vehicle regardless of whether or not she took possession of it or else my credit history would be ruined. Galina left the dealership without taking possession of the vehicle. On January 2, 2010, Galina attempted to contact Quantum Auto Group LLC, Nissan’s credit institution, to inform them of the dispute that arose with the dealership. However such attempts were unsuccessful as Quantum Auto Group’s website was no longer in existence and their telephone numbers were disconnected. Galina also attempted to contact Nissan Motor Acceptance Corporation regarding the same issue. She was told by several employees at the Nissan Motor Acceptance Corporation that they were unable to assist her with her dispute and that she would be billed for payments regardless of whether a dispute arose between herself and the dealership. Galina also contacted the Nissan North American Headquarters regarding the dispute. The Nissan North American Headquarters stated that they will investigate the matter but were unable to assist Galina in the termination of the Simple Interest Retail Installment Contract. A bill in the amount of $482.84 was received on January 12 from the Nissan Motor Acceptance Corporation. A call was placed to the Nissan Motor Acceptance Corporation and was answered by Operator Matthew who stated that he was unable to stop the processing of the monthly bills and that if they were left unpaid, such activity would be reported to the Credit Bureaus. On January 21, 2010, I received a letter from Mr. Onions stating that Bay Ridge Nissan was charging us a $175 storage fee for the Nissan Murano as of January 11, 2010. That same day, I received a monthly statement from the Chase credit card where it was discovered that Bay Ridge Nissan had also made an unauthorized charge of $4,200 to the credit card on January 4, 2010. The $4,200 is the exact amount that was promised for the trade-in of my 2001 Honda. Despite the charges mentioned above, we continued to receive harassing phone calls and letters on a daily basis from various Bay Ridge Nissan employees and from Counsel appointed by Bay Ridge Nissan who threaten to take action to repossess the 2001 Honda Odyssey and bill us for daily storage fees of the 2010 Murano. Chase Credit Card Services informed me that I will be credited the $4,200 because the charge was made without my authorization. However, Chase Credit Card Services had also informed me that I may be charged back for the $4,200 if Bay Ridge Nissan provided documentation that indicated that the $4,200 was made with my authorization and that the vehicle in question had, in fact, 19 miles on its odometer and was being sold for the agreed-upon price of $32,400. On March 11, 2010, I had received a package from Chase Credit Card Services which included a letter from Whitney Holt, Chase Cardmember services Financial Service Advisor, stating that Chase Credit Card Services was re-billing me the $4,200 charge. Mrs. Holt stated that according to the documents and letters sent by Bay Ridge Nissan, I had taken possession of the 2010 Nissan Murano and was therefore bound to pay the $4,200 charge. In the abovementioned package were copies of all the documents forwarded to Chase Credit Card Services from Bay Ridge Nissan, including a copy of the original sales agreement signed by myself and Mr. Yevdayev showing an agreed-upon price of $30,900 (prior to consenting to the purchase of the $1,500 security and warranty package). Within the packet of document was also copy of a letter sent to Chase Credit Card Services from Lina Cusumano, Bay Ridge Nissan Office Manager indicating that I had “accepted and received [the] merchandise”. However, I have never taken possession of the vehicle from the dealership. Furthermore, a copy of the second page of an MV-82 form was also attached in the packet from Chase Credit Card Services. On this form, you will find that there is a forged signature in the certification clause of the document. I was never shown the abovementioned MV-82 form and had never signed the certification clause of that document. Please review and compare the signature in the MV-82 form to the signature found in all other documents. I believe that by forging my signature on the MV-82 document, which permits Bay Ridge Nissan to charge other amounts to my Credit Card, Bay Ridge Nissan had charged $4,200 onto my Chase Credit Card without my authorization. An attached copy of the sales receipt dated January 4, 2010 in the amount of $4,200, also included in the package, is signed by an unknown signatory and reads “paid by phone”. More

I came in and negotiated what I thought was a good deal on a 2008 Rogue. I told them up front that I have arranged my own financing, but said that I'd go with their financing if they could match or beat th on a 2008 Rogue. I told them up front that I have arranged my own financing, but said that I'd go with their financing if they could match or beat the rate. Since the financing manager wasn't available and it was getting late, i told them to do what they had to do and call me to tell me to come in the next day if they got a better rate. My sales person called back a few hours later and implied that they got me a better rate, so I went back the next day ready to close the deal. That's when the feces hit the fan. When i sat down with the finance manager, he very proudly told me that they got me a rate that's was 1.3% OVER what I negotiated with my bank, and that the price of the car was contingent on my getting my finance through them. Not going through them would tack on an extra $1800. On top of that they wanted to charge me almost $500 in doc fees (which are capped to $75 in the state of NY according to Edmund.com) and a $300 prep fee. So that's $2500 over the price of the vehicle as was negotiated the previous day. None of these fees were discussed up front, and neither was the contingency that I had to finance it through them. I walked out immediately without looking back. I am glad that my intuition of them being crooks was validated when I saw this site. Stay as far away as possible. More

At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not to do business with them. My worst dealership experience ever. More

If I could rate them lower I would!!! I bought a 2008 Rouge from them and after they tried tack on an extra 5 or 600 to the final price they offered me 5 free oil changes for me to not pull the plug on t Rouge from them and after they tried tack on an extra 5 or 600 to the final price they offered me 5 free oil changes for me to not pull the plug on the deal, which i foolishly accepted. I had my oil changed there 3 time for free and they forced to to pay for the $160 6 month service, which is at best $50 of work, in order to keep the other two. When i came in for my fourth oil change they forgot to put the oil cap back on but instead left sitting on top of the engine. I that same day i went on a road trip and didn't notice the problem until the car was making a grinding noise when it was cruising. I had to go there 5 seperate times in order for them to get my car from smelling like burnt oil when i turn on the heat and leaving oil spill in my garage. My car now get awful gas mileage and they say that i need to have their $300 2 year service perforomed and that i have been neglecting the car and they would void my warranty if i decline. The service manager Santo something or other is rude and about as unprofessional as could be and they're service reps, namely Rod Spodar, follows suit. Stay as far aay from Bay Ridge Nissan as possible!!!! More

I had a great expreience at Bay Ridge Nissan. Saw a car on autotrader, 2006 Armada. i called and spoke to a gentleman named John who went to check on the availability of the car ( i had been looking every on autotrader, 2006 Armada. i called and spoke to a gentleman named John who went to check on the availability of the car ( i had been looking everywhere and they sell quickly). Once I got there the receptionist called over Charlie who was very helpful. He went over all the features and the price was great, at least $2500 better than anywhere I had looked at this car had everything DVD, navigation the works. I sat with the finance manager, Dwayne who was able to get me a good rate and we worked out the payments. He was very helpful showing me a few finance options. I then sat in a waiting area where the receptionist got me a cup of coffee and within an hour I was driving. WHO KNEW IT COULD BE THIS EASY BUYING A CAR!!!!! More

Was looking for a Nissan maxima all the ones they had were overpriced. I left cause the salesman would not budge on sticker price. The manager called me the next day saying he would give it to me for a were overpriced. I left cause the salesman would not budge on sticker price. The manager called me the next day saying he would give it to me for a price I though was fair. I came in when we sat down to go over the financing first they gave me a ridiculous rate being I have perfect credit. Then they tried adding $2500 in bullcrap dealer and preperation fees. As I was walking out the interest rate on the loan dropeed 2 points as if $2500. Then they have the gall to say everyone pays these fees. They may have screwed a lot of people but they weren't getting me. More

I would never advise anyone to purchase or service any vehicle at this dealership. Every individual in this dealership (Bay Ridge Nissan) are dishonest and disloyal.The service manager Santo is disrespect vehicle at this dealership. Every individual in this dealership (Bay Ridge Nissan) are dishonest and disloyal.The service manager Santo is disrespectful and doesn't listen to the customers, he walks out on individuals while in the middle of a conversation and his tone is very disrespectful. Both service advisers I have dealt with tend to say we have the best and most professional mechanics working on the vehicle, but yet the problem consist and many more develop after each visit. They also like to over charge for there services with doesn't resolve any issues stated and always claims there is a problem out of warranty and costs an arm and a leg. The service manager has refused to fix the vehicle insisting for us to go to another dealerships because there are many around. I WILL STRONGLY ADVISE NOT PURCHASE OR SERVICE VEHICLE HERE YOU WON'T RECEIVE SERVICE NEED!!!!! More

I am currently going through a process with the better business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to hook me into making a purchase, once the purchase was made...I couldn't get any one to speak to me. I purchased a 2005 pathfinder. I brought a male figure with me to inspect the vehicle. We noticed a few cosmetic problems which the salesman promised would be fixed. Being that we were only able to drive the vehicle around the block...we didn't notice any mechanical problems. When I returned to pick up the vehicle the cosmetic problems were not fixed. They told me they ordered the parts and they would call me when the parts came in to bring the vehicle back. Within the first few days I noticed a lot of mechanical problems: transmission doesn't shift properly, smell of gas inside the car, belt began to squeal, fluid leaking in my driveway. I called NUMEROUS times before "Hamdy" my salesman finally called me back. He told me the parts should be in ANY day and when I brought the truck in they would address my concerns. MORE problems arose as I waited! I called NUMEROUS times again. I finally told Hamdy I have to bring the truck in...I can't wait for the parts. I was basically told by a weasely manager named "LEO" that ALL of my concerns are cosmetic and since I did not purchase the extended warranty he will not help me. I was also told that the parts that I was waiting for had never been ordered and due to the cost of these parts they are NOT ordering it!! SO MUCH MORE TRANSPIRED...PLEASE CONTACT ME AND I WILL TELL YOU!! BUT WHATEVER YOU DO...DON'T BUY A CAR HERE!!!!!! More

These people are thieves, first they refused my tranny warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then the warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then they offered to fix it for $5500 dollars. I took my keys and took it to koeppel nissan and guess what, car fixed without paying anything. Don't waste your time or patronize these thieves, they shoul be locked up. I filed a complaint with the better business bureau look at their site and look them up they are the worst. More

They could not have provided worst customer service if that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor, but 5 weeks later it is still not fixed. The service shop is an absolute disaster, I realized what I mistake I made by going to Bay Ridge Nissan when there was a line of people and both of those in front of me were screaming at the service mgr. If you can, avoid this dealership!! Not sure how I feel about the Nissan car itself. More