Empire Nissan of Bay Ridge

My husband and I went into Bay Ridge Nissan looking to lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options lease an Altima based on an online promotion. We ended up with Richard and mentioned the ad we saw and he told us that there were many lease options and that we should just tell him our numbers and he will see what lease options fit. So we told him the most we could put as down payment and the most we could pay monthly. He leaves his desk, comes back and tells us that he can do exactly that, the most we could afford in down payment and lease payment, without showing us any list of lease options. We explained to him that if we are putting so much down ($3,000 NOT incl. tax, titles, fees), we would want a lower lease payment and vice versa and he tells us that the lease is already so low he was surprised it got approved. When we pointed out that it was actually higher than the online ad he gave such a long-winded, run-around answer that I can't even repeat it. He also told us that the lease term was 42 months but after two years they will send us $3,000 coupons to get us out of our lease (this part was not in writing of course). He then began filling out the lease application and asked us how much we were putting on it, telling us that most people put the entire down payment to "show the bank they're serious" about the lease. We put down much less, and only because it was refundable within 30 days, and he tells us he will call us back when he gets an answer from the bank. I do not know his last name because he did not even give us a business card, he scribbled his phone number on our receipt. The entire time we were with him, he spoke solely to my husband, glancing my way only to ask me if I wanted coffee, otherwise completely ignored me. Forget asking questions, he interrupted me multiple times before I could finish any question, each time giving a long-winded, nonsense answer - to my husband of course because I was apparently invisible to him. We ended up going back a couple of days later, after shopping at another dealership, to request our refund and found out that Richard had not shown up for work that day and had not called. We were given to Shawn who tried to negotiate a lease with us but we explained to him that after being taken for fools by Richard we would be taking our business elsewhere. He tried to say that Richard was inexperienced and agreed that he was trying to advantage of us and something to the effect of "can you blame him?". I will never go back to this dealership and I will make sure to spread the word! More

They are all thieves, and a bunch of liars.Please don't trust any of them. They robbed me almost 5000 dollars. They changed all the numbers next day, and the manager did nothing to help me. trust any of them. They robbed me almost 5000 dollars. They changed all the numbers next day, and the manager did nothing to help me. More

As soon as I walked through the door I was greated and asked if I needed any help. Within seconds someone was there to help me. Sales person really knew everything I had a question about. Could havenot ad asked if I needed any help. Within seconds someone was there to help me. Sales person really knew everything I had a question about. Could havenot adkef for better service. I explained what my budget was amd they went above and beyond to keep me within my price range. Would definitely recommend this dealer and will be coming back when im ready to get another vehicle. More

i didnt have a bad experience at all.I walked in to find a car in my budget. i was given a sales guy (andre ) he showed me some cars in my price range i found a cute sentra.. we settled on a price which was a car in my budget. i was given a sales guy (andre ) he showed me some cars in my price range i found a cute sentra.. we settled on a price which was not bad at all.i saw a finance manager the same day and picked up my vehicle the next. i found the staff at the dealership helpful from the minute i walked in. my experience was pretty good i would recommend them to my friends More

Bought my car 3 weeks ago, and still dont have it. They say the title has to clear, but I know it dont take this long. I already made my first car payment. It would be nice to hear, " Sir, your title is no say the title has to clear, but I know it dont take this long. I already made my first car payment. It would be nice to hear, " Sir, your title is not in yet, it should be soon, thank you for waiting" or something. The dealer was cool, but never calls back, neither does the manager who I spoke with. I was told that it may take up to two weeks, but this is week 3, and they still need to clean it and service it, so thats going to be more time, because the vehicle is still sitting in the back lot, as of yesterday, still dirty and unserviced. Come on, I got things to do, I'm also going on vacation soon. More

This is the biggest CON DEALERSHIP IN NEW YORK.They are worse than money lenders.Terrible service and too many chiefs and NO INDIANS.I wouild not recommend this dealership to ANYONE.Go there withan AMOURED worse than money lenders.Terrible service and too many chiefs and NO INDIANS.I wouild not recommend this dealership to ANYONE.Go there withan AMOURED Truck and Dont let go of your money.NO ONE KNOWS WHAT THEY ARE DOING THERE More

Be careful, they will promise you everything - in the end I got nothing, they weren't able to get me a car they have promised, plus it took them 2 weeks to return my deposit. Also they have some crazy Docume I got nothing, they weren't able to get me a car they have promised, plus it took them 2 weeks to return my deposit. Also they have some crazy Document Fees, which other dealers in NY don't have. And be careful with the price, cause they will give you an attractive price, but when you'll sign the papers you'll see some Fees appear from nowhere. Went to a dealer in Long Island and got the car cheaper and w/o hassles and xx that Bay Ridge gives you. More

my husband and i went in looking to buy a 2008 nissan because we couldnt afford a 2011. emerson came and greeted us right away. he was patient, listened carefully and explained the pricing. he showed because we couldnt afford a 2011. emerson came and greeted us right away. he was patient, listened carefully and explained the pricing. he showed us around, spent time with us and was very professional and polite. we went home to talk it over and we agreed to a 2011 sentra instead of an altima or maxima. we went back and asked for emerson. it was his day off but when they called him, he came in to the dealership in 20 minutes. i had my heart set on red and there would be a 3 month wait to get my car. emerson search all the states and located just the right red i wanted. he called when he said he would call and they gave us a fair price and i got my car in no time. they were professional, dedicated, patient and caring. emerson said "dont worry, we're gonna make you happy" and he made me ecstatic. i would definetly recommend him and bay ridge nissan. thanks emerson, for everything (and dwayne too) safie More

BY far the worst experience of my life, not even car dealership wise, like ever. These people should all rot for the torture they put me through when i tried to lease a car from them. First off they g dealership wise, like ever. These people should all rot for the torture they put me through when i tried to lease a car from them. First off they gave me an amazing price for a new truck, but at the signing they tried to hit me up for $3500 in extra bank charges and delivery fees. They all had an attitude the whole time, were very condescending and downright rude. if anyone ever buys a car from them then i would tell you you are a fool. More

ive been a customer with nissan for over 12 years. while the pathfinders and moranos i found to be great cars i find the quality of customer statisfaction stinks. i have gone to 2 nissan dealers. the inceti the pathfinders and moranos i found to be great cars i find the quality of customer statisfaction stinks. i have gone to 2 nissan dealers. the incetives given is like trying to squeeze a lemon that has no juice left. both dealers gave me quality incetives after much haggling. the monthly payments, according to bay ridge claims they will beat any price was false because kings had a cheaper price only if i went with a certain finance company which has a bad reputation. i was commited to bay ridge because i left a deposit with them that was non refundable which i regrett. i was given a free service maintance for the entire length of my lease which was very nice with one exception, why in xxxx do i have to travel 45 min. from my house to get an oil change when kings nissan is only tops 15 min. this was never explained to me and i am furious. im only going to say this, if its not changed because it was an in house promotion given to me because i am a loyal customer, and i have to travel just to get an oil change or have my tires rotated, than nissan has lost a customer after this lease is up. i am truly disatisfied with nissan. in fact the nissan i turned in (09), was leased in new jersey because i received a better price, although they didnt offer any incetives or promotions, and even if they did i would probley have to go there to get my oil changed. the sales person i mentioned was very professional but never told me i had to go there to get my oil changes, although he asked the manager if i could go to kings nissan and he flat out said no. so to nissan i flat out say no to leasing another car unless i can go to a closer nissan for my free service. thank u for looking into this matter. More