Empire Nissan of Bay Ridge

At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not to do business with them. My worst dealership experience ever. More

If I could rate them lower I would!!! I bought a 2008 Rouge from them and after they tried tack on an extra 5 or 600 to the final price they offered me 5 free oil changes for me to not pull the plug on t Rouge from them and after they tried tack on an extra 5 or 600 to the final price they offered me 5 free oil changes for me to not pull the plug on the deal, which i foolishly accepted. I had my oil changed there 3 time for free and they forced to to pay for the $160 6 month service, which is at best $50 of work, in order to keep the other two. When i came in for my fourth oil change they forgot to put the oil cap back on but instead left sitting on top of the engine. I that same day i went on a road trip and didn't notice the problem until the car was making a grinding noise when it was cruising. I had to go there 5 seperate times in order for them to get my car from smelling like burnt oil when i turn on the heat and leaving oil spill in my garage. My car now get awful gas mileage and they say that i need to have their $300 2 year service perforomed and that i have been neglecting the car and they would void my warranty if i decline. The service manager Santo something or other is rude and about as unprofessional as could be and they're service reps, namely Rod Spodar, follows suit. Stay as far aay from Bay Ridge Nissan as possible!!!! More

I had a great expreience at Bay Ridge Nissan. Saw a car on autotrader, 2006 Armada. i called and spoke to a gentleman named John who went to check on the availability of the car ( i had been looking every on autotrader, 2006 Armada. i called and spoke to a gentleman named John who went to check on the availability of the car ( i had been looking everywhere and they sell quickly). Once I got there the receptionist called over Charlie who was very helpful. He went over all the features and the price was great, at least $2500 better than anywhere I had looked at this car had everything DVD, navigation the works. I sat with the finance manager, Dwayne who was able to get me a good rate and we worked out the payments. He was very helpful showing me a few finance options. I then sat in a waiting area where the receptionist got me a cup of coffee and within an hour I was driving. WHO KNEW IT COULD BE THIS EASY BUYING A CAR!!!!! More

Was looking for a Nissan maxima all the ones they had were overpriced. I left cause the salesman would not budge on sticker price. The manager called me the next day saying he would give it to me for a were overpriced. I left cause the salesman would not budge on sticker price. The manager called me the next day saying he would give it to me for a price I though was fair. I came in when we sat down to go over the financing first they gave me a ridiculous rate being I have perfect credit. Then they tried adding $2500 in bullcrap dealer and preperation fees. As I was walking out the interest rate on the loan dropeed 2 points as if $2500. Then they have the gall to say everyone pays these fees. They may have screwed a lot of people but they weren't getting me. More

I would never advise anyone to purchase or service any vehicle at this dealership. Every individual in this dealership (Bay Ridge Nissan) are dishonest and disloyal.The service manager Santo is disrespect vehicle at this dealership. Every individual in this dealership (Bay Ridge Nissan) are dishonest and disloyal.The service manager Santo is disrespectful and doesn't listen to the customers, he walks out on individuals while in the middle of a conversation and his tone is very disrespectful. Both service advisers I have dealt with tend to say we have the best and most professional mechanics working on the vehicle, but yet the problem consist and many more develop after each visit. They also like to over charge for there services with doesn't resolve any issues stated and always claims there is a problem out of warranty and costs an arm and a leg. The service manager has refused to fix the vehicle insisting for us to go to another dealerships because there are many around. I WILL STRONGLY ADVISE NOT PURCHASE OR SERVICE VEHICLE HERE YOU WON'T RECEIVE SERVICE NEED!!!!! More

I am currently going through a process with the better business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to business burea, the attorney general' s consumer fraud dept, and contacting a private lawyer. The customer service was TOP NOTCH when they wanted to hook me into making a purchase, once the purchase was made...I couldn't get any one to speak to me. I purchased a 2005 pathfinder. I brought a male figure with me to inspect the vehicle. We noticed a few cosmetic problems which the salesman promised would be fixed. Being that we were only able to drive the vehicle around the block...we didn't notice any mechanical problems. When I returned to pick up the vehicle the cosmetic problems were not fixed. They told me they ordered the parts and they would call me when the parts came in to bring the vehicle back. Within the first few days I noticed a lot of mechanical problems: transmission doesn't shift properly, smell of gas inside the car, belt began to squeal, fluid leaking in my driveway. I called NUMEROUS times before "Hamdy" my salesman finally called me back. He told me the parts should be in ANY day and when I brought the truck in they would address my concerns. MORE problems arose as I waited! I called NUMEROUS times again. I finally told Hamdy I have to bring the truck in...I can't wait for the parts. I was basically told by a weasely manager named "LEO" that ALL of my concerns are cosmetic and since I did not purchase the extended warranty he will not help me. I was also told that the parts that I was waiting for had never been ordered and due to the cost of these parts they are NOT ordering it!! SO MUCH MORE TRANSPIRED...PLEASE CONTACT ME AND I WILL TELL YOU!! BUT WHATEVER YOU DO...DON'T BUY A CAR HERE!!!!!! More

These people are thieves, first they refused my tranny warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then the warranty and instead said that I abused and neglected the vehicle when my vehicle only had 5000 miles after a year and a half of ownership. Then they offered to fix it for $5500 dollars. I took my keys and took it to koeppel nissan and guess what, car fixed without paying anything. Don't waste your time or patronize these thieves, they shoul be locked up. I filed a complaint with the better business bureau look at their site and look them up they are the worst. More

They could not have provided worst customer service if that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor that was their goal and focused all their efforts on making it a miserable experience. I bought a brand new car and supposedly the problem was minor, but 5 weeks later it is still not fixed. The service shop is an absolute disaster, I realized what I mistake I made by going to Bay Ridge Nissan when there was a line of people and both of those in front of me were screaming at the service mgr. If you can, avoid this dealership!! Not sure how I feel about the Nissan car itself. More