Empire Nissan of Bay Ridge

GREAT DEALERSHIP!!!!I financed a Nissan Murano LE from Bay Ridge Nissan a couple of weeks ago and was very pleased with the customer service. They were very accomodating and will really work with you on p Bay Ridge Nissan a couple of weeks ago and was very pleased with the customer service. They were very accomodating and will really work with you on pricing. They went out of their way and spent many hours on the phone with the bank to get me a great interest rate. I understand that is their job but I went in and gave them a number I could afford and they came very close to that price. We went to many dealerships before them and no one came close to the price. I love the Murano and truly am satisfied with the purchase! Also I am suprised to see any negative reviews on here about them because I used to lease a Maxima from Kings Nissan and they can not even come close to the customer service at Bay Ridge Nissan. The salesman was rude at Kings Nissan and would just address my husband like I was not even speaking to him. If you want to buy a Nissan then the Bay Ridge dealership is the place!!! More

its funny how the last few reviews are almost perfect 5's. nice try to cover up your poor reputation by submitting fake reviews. almost everyone i know has had a terrible experience with bay ridge nissan 5's. nice try to cover up your poor reputation by submitting fake reviews. almost everyone i know has had a terrible experience with bay ridge nissan (20+ people). whether it was in sales or service, bay ridge nissan will try to rip you off as much as they can. they'll pretend to know what theyre talking about so do your research first and go to them and you'll get contradicting details. i brought my suv in recently for service and dealt with service manager rod spodar. the guy doesn't know anything besides how to rip you off. very dishonest and sleazy individual that only cared about getting you to sign off on unnecessary services, hoping you haven't done your homework. while there, i overheard other customers complain about the long waiting times and poor service quality. i even called Nissan Consumer Affairs and they are completely aware of all the complaints they receive about bay ridge nissan. how do they stay in business? i dont know--maybe by performing well in dishonest sales DO NOT GO HERE. this poor excuse for a business can post as many fake 5.0 ratings/reviews as they like---i will simply have my friends share their experiences to bring out the truth to keep the truth out and rating accurate. i do suggest consumers to look into dealerships that are outside the city (surburbs)--they tend to be a lot more honest More

these guys are amazing! i can't believe how nice the staff was and how quick the process could be. With my credit not being so high, I was expecting long delays and even denials, but everything went smo staff was and how quick the process could be. With my credit not being so high, I was expecting long delays and even denials, but everything went smooth when I was at the dealership. I'm really looking forward to coming back in here when I'm ready to go car shopping again! More

great dealership with a wide variety of cars to pick from! At first, I was a little hesitant coming to this dealership, but after speaking with Angela on the phone, she assured me the vehicle I was look from! At first, I was a little hesitant coming to this dealership, but after speaking with Angela on the phone, she assured me the vehicle I was looking at online was in stock, and that the price could be negotiable upon my arrival at the dealership. When I got there, I found the car I was looking for, Angela had a salesperson from her team ready to greet me at the door and show me the exact vehicle. Overall it was a great experience, I can't really complain much, great customer service, excellent quality of work, good friendliness, amazing prices! I wish I could only give higher ratings =) More

This dealership is a fraud. Paul, in finance, falsified the odometer on my lease contract. He indicated that I picked up the car with only 20 miles when in reality it had 4000 because it was a demo. When c the odometer on my lease contract. He indicated that I picked up the car with only 20 miles when in reality it had 4000 because it was a demo. When confronted he said, "its your word against mine!" Ive never heard of such a comment. THe salesman is a liar. Did everything backwards. As soon as I sat down at his desk he immediately asked for the contact information for the bank who had financed my car at the time. Very rude people! Jonathan called me abotu 10 times the day I was supposed to sign the contract just to make sure i was coming in. 2 insurance agents told me he was very rude to them on the phone. I picked up the car late tuesday night only to see it was on E. I had 14 miles to go until empty. I was promised a full take of gas, floor mats, and a second key only to leave with NONE OF THOSE. I had to come back to the dealership about 5 times after the deal was made because they were cluless as to what was going on. At one point Jonathan told me he had to find out how much the key was. Ridiculous b/c the car is supposed to come with 2 keys. I have never complained about anything before, not even food I didnt like but I felt the need to let the public know how riduculous this dealerhsip was. More

TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG STIFFS AND AND LIERS. CHECK EVRY SINGAL LINE OF YOUR CONTRACT BEFORE YOU POOT YOURS SIGNACHURE TAKE THAM TO THE COURT...I DID AND I WON! THAY ARE BIG STIFFS AND AND LIERS. CHECK EVRY SINGAL LINE OF YOUR CONTRACT BEFORE YOU POOT YOURS SIGNACHURE DO NOT TRUST ANY VERBAL PROMISSES. CHECK CAR FOR CARFAX. DO NOT TRUST ANY ADDVERTIZMANT. THAY GOIN TO POOL ALL KIND OF SCAMS. More

Brought in my Altima because my Service Engine Soon light was on. I already knew the diagnostic code since I went to a trustworthy mechanic beforehand. So Bay Ridge Nissan spent 2.5 hours (when they initiall was on. I already knew the diagnostic code since I went to a trustworthy mechanic beforehand. So Bay Ridge Nissan spent 2.5 hours (when they initially said it would only take 1-1.5 hour) to tell me what I already knew and on top of that, they gave me a list of recommended items. The service advisor was Rod Spodar and had a shady tone of voice when suggesting I pay for almost $3000 worth of repair. He said my vehicle would not pass for inspection. I argued that it already did just 2 weeks ago and he suggested that mechanic didn't know what he was doing. I finally said I just wanted to pick my car up. He said to wait 10-15 more minutes for the mechanic to finish up. I ended up waiting more than half an hour. This was ridiculous. I paid $105 for a diagnostic that I informed them about. When I tried checking on my vehicle, I was rudely told customers are not allowed in the repair area. My local mechanics have no issue with that whatsoever. This was rather shady in my opinion. In addition, I suspect they might have tampered with my vehicle since the brakes now feel loose (they first suggested my brakes were bad when they clearly weren't) and the engine sounds even louder than before. I am not going to bother wasting my time accusing them since that will require bringing my car back in. This dealership brings shame to the entire Nissan brand. More

CROOKS, THEIFS and LIARS At first I thought I was CROOKS, THEIFS and LIARS At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wr CROOKS, THEIFS and LIARS At first I thought I was getting quality customer service from an honest, trust-worthy dealer, but unfortunately I was wrong. These people are liars and con-artists, and very good ones too. I advise you not to do business with them. My worst dealership experience ever. I leased a 2008 Rouge, when i picked up the vehicle they were supposed to give me my contract, they never did, they told me it was going to get mailed to me by the bank, I never received it. It took two years for me to get my lease. When I initially signed the lease I was talked into an extended warranty on the vehicle which provided an extra 2000 mile per year and an allowance of $500.00 when the car was returned for damages if any. I specifically stressed to the salesperson that I did not need the extra mileage, but they convinced me because of the $500.00 allowance. At no time was I advised that this was contingent on me purchasing or leasing another vehicle from Nissan. When it came to return the car, I had a small nick on the back passenger side door, the Nissan Bank appraised the damage at $350.00 the nick was less than 4/16 of an inch in with, which is smaller then your pinky nail, the sales Manager Dimitry went outside and inspected my car, he did not let me come with him. When he came back he announced to me that he knows my car has been in a great big accident and has been completely repainted, claimed that they had some kind of a devise that can tell them that the car was painted and they are not buying it back unless I pay the $350.00 damage fee or fix the damage myself. Then he proceeded to tell me that I must have not understood the salesman and the terminology he used. I finished college and grad school, speak fluently in English and Russian, English is my first language and I have worked in a law firm for 16 years. The salesman could hardly put five words together in English. Don’t know who runs this business but it’s really reminds me of a third world country where some salespeople are prying on some “stupid and/or naïve ” customers, and they find them, do you homework before considering purchasing or leasing a car from them. Strongly advise against this place If I could rate them lower than 1, I would!!! More

On December 27, 2009, I sought to purchase a 2010 Nissan Murano from Bay Ridge Nissan. Sales Consultant Anatoliy Yevdayev, who had met with my wife and I that day, told us that financing the vehicle would b Murano from Bay Ridge Nissan. Sales Consultant Anatoliy Yevdayev, who had met with my wife and I that day, told us that financing the vehicle would be much more financially advantageous for us and would allow him to earn a higher commission. We reached an agreed-upon price of $30,900 for a 2010 Murano SL including a $500 destination fee and a $200 bank fee. It was agreed that the aforesaid price excluded the sales tax, a 2.9% Finance A.P.R., and Department of Motor Vehicle fees. Furthermore, Mr. Yevdayev stated that Bay Ridge Nissan would pay us $4,200 for the trade-in of our 2001 Honda Odyssey EX. After a “sales agreement” reflecting the aforementioned price, fees, and trade-in value was signed, Mr. Yevdayev informed us that we were required to sign the title of our 2001 Honda Odyssey and hand it to him to make photocopies. After photocopying the signed title, Mr. Yevdayev neither returned the original title nor a photocopy of the title back to us, claiming that the possession of the title was a mandatory condition for all trade-in agreements. Following the acquisition of an insurance policy on the 2010 Murano, my wife and I returned to the dealership on December 29, 2009 to meet with Financial Manager Rakhman Peysakhov in order to discuss our finance options. Mr. Peysakhov had taken the copy of the “sales agreement” provided to us and electronically entered the prices, fees, and trade-in value of the 2001 Honda into a “Simple Interest Retail Installment Contract”. During the course of the meeting, Mr. Peysakhov stated that the vehicle had 19 miles on the odometer and persuaded us to purchase an additional $1,500 security and warranty package, which would be added to the price of the vehicle in order to avoid higher interest fees. Mr. Peysakhov had then told me to sign my name on an electronic pad. I had requested that Mr. Peysakhov allow me the opportunity to review what I was signing prior to signing the document because the content of the document was only visible and accessible to Mr. Peysakhov on his personal computer screen. Mr. Peysakhov assured me that all the information was correctly entered, that I would only be able to receive a paper copy of the document once I took possession of the vehicle, and that I should not worry. After signing the electronic pad, my wife and I proceeded to meet with Sales Manager Dmitry Roum. Upon meeting Mr. Roum, he smiled and impermissibly took the copy of the “sales agreement” from my right hand without my consent. When I asked why he had forcefully taken the sales agreement document from my hands, Mr. Roum stated that the sales agreement was no longer required and that all the information in the agreement would be stipulated in the final contract. On December 30, 2009, Mr. Yevdayev contacted my wife Galina to inform her that the car will not be arriving at the dealership that day, as it was being driven to the dealership. When Galina inquired as to whether the car was being driven or transported by freight, Mr. Yevdayev replied that the car was being driven by another individual from another out-of-state dealership and would arrive with approximately 500 miles on the odometer. Galina stated that such mileage was unacceptable and demanded that the dealership provide her with a car with less mileage. Mr. Yevdayev stated that he refused to provide Galina with another car and that she was required to take possession of the vehicle upon its arrival at the dealership. On December 31, 2009, Galina went to Bay Ridge Nissan to speak with Mr. Yevdayev regarding the vehicle’s high mileage. Mr. Yevdayev had explained that the vehicle had 345 miles on the odometer but was still considered a “new” car. Galina had once again suggested that such mileage was unacceptable and requested to see all the paperwork pertaining to the sale of the vehicle. Although her initial requests were refused, the paperwork was finally provided to her. Upon examining the paper copy of the “Simple Interest Retail Installment Contract” signed by myself on December 29, 2009, Galina had noticed that the cash price of the vehicle was stated to be $34,453 excluding taxes, finance charges, and Department of Motor Vehicle fees. When Galina inquired about the $2,053 difference between the originally agreed-upon price and the price stipulated in the Simple Interest Retail Installment Contract, Mr. Yevdayev stated that the price stipulated in the Simple Interest Retail Installment Contract was correct and that I should have read the contract before signing it. When Galina explained that I was unable to read the contract because Mr. Peysakhov did not permit me to do so and that Mr. Peysakhov recited the agreed-upon price when entering the data on his computer, Mr. Yevdayev stated that the car was now in our possession and attempted to place the keys of the vehicle in her pocket. Galina refused to take possession of the vehicle and told Mr. Yevdayev that she did not consent to being touched or having him place the keys into her pocket. Galina stated that she wanted Bay Ridge Nissan to return the title of her 2001 Honda Odyssey but Mr. Yevdayev refused and called in Mr. Michael Onions, General Sales Manager, to speak with Galina regarding her request. Mr. Onions told Galina that she would not be receiving the title to her 2001 Honda Odyssey back because the car was now Bay Ridge Nissan’s property and that the dealership would repossess the car if it was not brought in for the trade-in. Mr. Onions also stated that Galina was now bound to the contract and had to take possession of the 2010 Murano or else she would have to be charged a daily storage fee. Furthermore, Mr. Onions stated that Galina would have to make payments on the vehicle regardless of whether or not she took possession of it or else my credit history would be ruined. Galina left the dealership without taking possession of the vehicle. On January 2, 2010, Galina attempted to contact Quantum Auto Group LLC, Nissan’s credit institution, to inform them of the dispute that arose with the dealership. However such attempts were unsuccessful as Quantum Auto Group’s website was no longer in existence and their telephone numbers were disconnected. Galina also attempted to contact Nissan Motor Acceptance Corporation regarding the same issue. She was told by several employees at the Nissan Motor Acceptance Corporation that they were unable to assist her with her dispute and that she would be billed for payments regardless of whether a dispute arose between herself and the dealership. Galina also contacted the Nissan North American Headquarters regarding the dispute. The Nissan North American Headquarters stated that they will investigate the matter but were unable to assist Galina in the termination of the Simple Interest Retail Installment Contract. A bill in the amount of $482.84 was received on January 12 from the Nissan Motor Acceptance Corporation. A call was placed to the Nissan Motor Acceptance Corporation and was answered by Operator Matthew who stated that he was unable to stop the processing of the monthly bills and that if they were left unpaid, such activity would be reported to the Credit Bureaus. On January 21, 2010, I received a letter from Mr. Onions stating that Bay Ridge Nissan was charging us a $175 storage fee for the Nissan Murano as of January 11, 2010. That same day, I received a monthly statement from the Chase credit card where it was discovered that Bay Ridge Nissan had also made an unauthorized charge of $4,200 to the credit card on January 4, 2010. The $4,200 is the exact amount that was promised for the trade-in of my 2001 Honda. Despite the charges mentioned above, we continued to receive harassing phone calls and letters on a daily basis from various Bay Ridge Nissan employees and from Counsel appointed by Bay Ridge Nissan who threaten to take action to repossess the 2001 Honda Odyssey and bill us for daily storage fees of the 2010 Murano. Chase Credit Card Services informed me that I will be credited the $4,200 because the charge was made without my authorization. However, Chase Credit Card Services had also informed me that I may be charged back for the $4,200 if Bay Ridge Nissan provided documentation that indicated that the $4,200 was made with my authorization and that the vehicle in question had, in fact, 19 miles on its odometer and was being sold for the agreed-upon price of $32,400. On March 11, 2010, I had received a package from Chase Credit Card Services which included a letter from Whitney Holt, Chase Cardmember services Financial Service Advisor, stating that Chase Credit Card Services was re-billing me the $4,200 charge. Mrs. Holt stated that according to the documents and letters sent by Bay Ridge Nissan, I had taken possession of the 2010 Nissan Murano and was therefore bound to pay the $4,200 charge. In the abovementioned package were copies of all the documents forwarded to Chase Credit Card Services from Bay Ridge Nissan, including a copy of the original sales agreement signed by myself and Mr. Yevdayev showing an agreed-upon price of $30,900 (prior to consenting to the purchase of the $1,500 security and warranty package). Within the packet of document was also copy of a letter sent to Chase Credit Card Services from Lina Cusumano, Bay Ridge Nissan Office Manager indicating that I had “accepted and received [the] merchandise”. However, I have never taken possession of the vehicle from the dealership. Furthermore, a copy of the second page of an MV-82 form was also attached in the packet from Chase Credit Card Services. On this form, you will find that there is a forged signature in the certification clause of the document. I was never shown the abovementioned MV-82 form and had never signed the certification clause of that document. Please review and compare the signature in the MV-82 form to the signature found in all other documents. I believe that by forging my signature on the MV-82 document, which permits Bay Ridge Nissan to charge other amounts to my Credit Card, Bay Ridge Nissan had charged $4,200 onto my Chase Credit Card without my authorization. An attached copy of the sales receipt dated January 4, 2010 in the amount of $4,200, also included in the package, is signed by an unknown signatory and reads “paid by phone”. More

I came in and negotiated what I thought was a good deal on a 2008 Rogue. I told them up front that I have arranged my own financing, but said that I'd go with their financing if they could match or beat th on a 2008 Rogue. I told them up front that I have arranged my own financing, but said that I'd go with their financing if they could match or beat the rate. Since the financing manager wasn't available and it was getting late, i told them to do what they had to do and call me to tell me to come in the next day if they got a better rate. My sales person called back a few hours later and implied that they got me a better rate, so I went back the next day ready to close the deal. That's when the feces hit the fan. When i sat down with the finance manager, he very proudly told me that they got me a rate that's was 1.3% OVER what I negotiated with my bank, and that the price of the car was contingent on my getting my finance through them. Not going through them would tack on an extra $1800. On top of that they wanted to charge me almost $500 in doc fees (which are capped to $75 in the state of NY according to Edmund.com) and a $300 prep fee. So that's $2500 over the price of the vehicle as was negotiated the previous day. None of these fees were discussed up front, and neither was the contingency that I had to finance it through them. I walked out immediately without looking back. I am glad that my intuition of them being crooks was validated when I saw this site. Stay as far away as possible. More