Empire Nissan of Bay Ridge

Had a great experience at Bay Ridge dealership. David was very helpful and informative with helping me select my new car. Highly recommend due to great customer service. very helpful and informative with helping me select my new car. Highly recommend due to great customer service. More

Everyone was great. Enjoyed meeting Raymond and getting to know him. He was very helpfull and took the time to make sure we were happy. to know him. He was very helpfull and took the time to make sure we were happy. More

Mr. Gordon was very attentive to our needs. He made sure that the vehicle we purchase had all the features we desired. We will be heading to Bay Ridge for our next vehicle purchase. that the vehicle we purchase had all the features we desired. We will be heading to Bay Ridge for our next vehicle purchase. More

My overall experience at Bay Ridge Nissan was excellent. David was very knowledgeable, personable, respectful and friendly. He took the time to provide all the information necessary in order to assist me wi David was very knowledgeable, personable, respectful and friendly. He took the time to provide all the information necessary in order to assist me with the selection of the right vehicle and answered all the questions. I will recomend you and David to anyone I know who is in the market for a new or use car. More

raymond was my salesman he showed me all the new and used cars and suv's he helped me choose which would be best fitting for me and my family, and explained all about the safety features, which were very imp cars and suv's he helped me choose which would be best fitting for me and my family, and explained all about the safety features, which were very important to me. Raymond was very helpful and knowledgeable. More

Mena was very genuin and straight forward from the start. He has answered all my questions to the best of his knowledge. He was very composed and patient through out the sales process. I would also me start. He has answered all my questions to the best of his knowledge. He was very composed and patient through out the sales process. I would also mention Mitch the finance manager who was very efficient and on point. Overall it was pleasant experience doing business with them and i will recommend others as well. Nayeem More

My overall experience at this dealership has been excellent. The customer service at this location was outstanding. The dealer Craige was very friendly and helpful in presenting me the information I excellent. The customer service at this location was outstanding. The dealer Craige was very friendly and helpful in presenting me the information I needed to know to make the choice of what I wanted my first car to be. I definitely recommend this location as well as sales associate. More

Service engine light was on, brought it to a friend to diagnose. My fuel sensor had to be replaced. After some research, i found that this was under warranty. I brought it to this dealership to followu diagnose. My fuel sensor had to be replaced. After some research, i found that this was under warranty. I brought it to this dealership to followup and fix. After chasing down information, I was told I needed a new radiator & trannsmission. (I later found out this did need to be replaced). When I asked for more information, they told me it just needed to be done. All I was told was that a coil broke and leaked and erroded the trannie. They spent 3 days trying to get in touch with Nissan to ensure that all of this was covered by them. I told them I wanted to get my car and was planning on having it checked somewhere else. The service manager actually told me " You cant have your car. we are working on it." when I reminded him, I DID NOT authorize any work, he repeated,"I can not take my car". I called back and spoke to the service advisor and told him I was taking my car, make sure it was ready by 5. I got a call 5 minutes later, telling me that they spoke with Nissan and if I took my car off the lot, they would not be responsible for replacing these items and the warranty replacement would no longer be valid. LIES LIES & MORE LIES. I called Nissan directly, and confirmed what I already knew. They ALSO charged me over $200 for labor on what was just warranty repairs. I ended up taking my car to a dealership 50 miles away where I got amazing service instead. More

It was a generally good experience at Bay Ridge Nissan. Craig (sales-person who helped us) was very helpful, not pushy at all, let us check all the vehicles we were interested in, and very informative. Dwa Craig (sales-person who helped us) was very helpful, not pushy at all, let us check all the vehicles we were interested in, and very informative. Dwayne, in financing was very patient, informative and helpful. He was able to get us the best deal we could afford and guided us through the whole process without a hitch. Very professional and courteous. I would recommend Bay Ridge Nissan to any of my friends or family and I will go there again for my next vehicle. More

1/17/12 This was my first car ever purchased and I 1/17/12 This was my first car ever purchased and I left feeling that Bay Ridge Nissan took advantage of me. One reason I feel taken advantage of i 1/17/12 This was my first car ever purchased and I left feeling that Bay Ridge Nissan took advantage of me. One reason I feel taken advantage of is that the 2 year warranty I purchased from them (signed for) even though the salesman and financing guy verbally told me the warranty was already factored into the cost, which they quoted me at $12,500, and that the bank financing me was covering the 2 year warranty. I repeat, they said that the bank was covering the warranty and if I wanted to switch banks/financing the car would cost a lot more. I should have stopped and left the dealership right there. The warranty cost me $2,000 even though the financing guy and salesman said the bank was covering that cost. Another reason I'm upset is that instead of the $12,500 I was quoted, the final cost BEFORE tax and registration they listed on the contract at $14,858. This is an extra $2,358 they added into the price of the car without listing on the contract or even verbally telling me where that extra $2,358 came from. So they added a phantom $2,358 to the price of the car. Then they added a $2000 warranty, which they said the financing bank was covering. Once I'd decided on the car I felt pressured to sign the paperwork quickly. Then I was sent to the waiting area where I waited for four hours for them to bring the car around. They did not provide me with any copies of the contracts until they pulled the car around, handed me a packet and said all the information I needed was in the packet. Unfortunately for me, I was rushed to purchase a car for my job. I should have read the contract closer. I should not have believed the salesman. I should not have believed the financing guy. I mistook all the numbers for taxes and mandatory charges. However, I feel obligated to tell the world how Bay Ridge Nissan took advantage of me. When I arrived home I looked at the contract and realized the additional $2,358. I called the salesman and he insisted that it cost $12,500. Additional Note: There was a lady and man in the waiting area with me that kept yelling at the front desk people that the Bay Ridge Nissan had stole $30,000 from them (their car I suppose) and they kept insisting to see the GM. Finally some sales people took the lady and man to an office. More