Empire Ford Lincoln of Huntington

Sales didn't care to help. I called a few times and sales never responded to my calls. I feel this was a waste of time. Truck was being used as a moving van as well and they even showed it too me full of so never responded to my calls. I feel this was a waste of time. Truck was being used as a moving van as well and they even showed it too me full of someone's things. I mean after you sent me to the wrong dealership to see the vehicle why didn't you make a effort to make this truck presentable not just tell me it is what it is. More

August 17 went to check mustang 2017 driver side light not working. After 4 hours waiting pay 162 dollars they said after check the bulb and try with a new ballats i have to change the complete lamp. Ne not working. After 4 hours waiting pay 162 dollars they said after check the bulb and try with a new ballats i have to change the complete lamp. Nex they in my home i took out the ballasts out and it was burned. I bought a new one i took half hour to change and the lamp start to working again. They left loose the light bulb and they don't put 5 screws back under the fender. The worse service i received. Not recommended to not one . Liar people More

Simple made complicated Car was dropped off by flatbed after a blowout on the LIE. I put a used tire in the trunk to be used for the replacement and had a license plate mount Car was dropped off by flatbed after a blowout on the LIE. I put a used tire in the trunk to be used for the replacement and had a license plate mount in the tow hook location. I asked if they could pull it out for me and mount the tire. That was on a Sunday afternoon. I spoke with the dealer on Monday and was finally able to pick up the car on Friday! The charge: $150! Seems they snapped off the tow hook adapter when trying to remove it and charged me for a new tow hook and $75 for labor in addition to the mounting of the tire! I found afterwards that the tow hook has a reverse thread. They should know that but I bet they simply used their torque wrench and went the wrong way. So then they have to spend time to get the broken piece out. So they charge me for labor and for the new tow hook. Then to make it worse, someone called me on Friday evening and asked if they could buy my car. I said that I wasn't happy with the service and he said it definitely seemed like they needed to do something for me. He would contact the service department and get back to me on Sunday. It's now Tuesday and I haven't heard back. More

Mind blown at the lack of interest of so called sales person “John” We come in looking for an explorer not knowing options available for the vehicle. First thing sales person saids “what do you want?” person “John” We come in looking for an explorer not knowing options available for the vehicle. First thing sales person saids “what do you want?” Not the way to start a conversation with a potential customer. Disgusted at the way it was handled. Wouldn’t even entertain sitting us down. Coming from someone that’s been working in a dealer... shame on the managers for having such a nasty sales person. More

The Lincoln dealer is the worst I've ever been to . Beware of their tricks . We agreed on a price and signed the papers and when I went to pick up the car they made the paperwork with a different price Beware of their tricks . We agreed on a price and signed the papers and when I went to pick up the car they made the paperwork with a different price about 500.00 more . When I told them about it they said they would take care of it but never did. So beware of them or safer yet don't go to them . More

My refund took a month to receive and they swapped out the nice tires for cheap ones! And it was not detailed well. Shameful ethics. the nice tires for cheap ones! And it was not detailed well. Shameful ethics. More