Empire Ford Lincoln of Huntington

RUN. RUN. RUN I attempted to purchase a Ford Transit, the salesperson was pleasant and informative. However, I did not understand what happened, since Huntington F I attempted to purchase a Ford Transit, the salesperson was pleasant and informative. However, I did not understand what happened, since Huntington Ford told me that I was denied, but Capital One sent me a letter saying that I was approved and they closed the file, since Ford did not follow up with them. However, I made a $200 deposit and it has been over six month that I keep getting the run around. I completed the refund form, emailed it to them, followed up with them, told me it takes 2 weeks, well it is not 6 months. I continue to call the company but the receptionist puts me through to the manager, who is never there. Is this a legitimate company?? More

Leased a 2020 Expolorer end of October, 2019 Have had to bring the car in 3 times already for problems. Car died-needed a new battery. Twice! Having it picked up again for "SHIFT SYS FAULT" Servi Have had to bring the car in 3 times already for problems. Car died-needed a new battery. Twice! Having it picked up again for "SHIFT SYS FAULT" Service Required!!!!! Want my money back that I paid up front and give them this piece of garbage back. Three problems in 2 months is not acceptable. I thought the salesperson was decent but now wonder how he was able to get us such a good price on the car. It's a lemon!!!!!!!!!!! More

lease a ford explorer i checked add on their web called around 7 o clock friday night , make an oppointment saturday morning when i get there peoples are not professional i i checked add on their web called around 7 o clock friday night , make an oppointment saturday morning when i get there peoples are not professional i asked i need to talk to mohammad ,one guy telling me he is not selling a cars you can sit there ,the person is on right telling me a lot of money you need to put down for ford explorer, i walked out so unprofessional peoples . More

0 stars This place does not want to sell cars. There are tons of hidden fee's that they do not disclose upfront ($1895 reconditioning fee!? and $695 administr This place does not want to sell cars. There are tons of hidden fee's that they do not disclose upfront ($1895 reconditioning fee!? and $695 administrative fee!?). The dealers and finance team are probably the most inconsiderate I have ever experienced in the history of car buying. They will push you to leave a deposit which is non-refundable. No communication between the employees themselves. Do not leave a single dollar here as a deposit. Stay away. I feel bad that car salespeople have a bad reputation but this place affirms that it is true, sadly. More

Avoid Walked in ready to lease a truck based on their ad. Spoke to a sales rep who was informative. Promised to speak to his manager and call me with exact Walked in ready to lease a truck based on their ad. Spoke to a sales rep who was informative. Promised to speak to his manager and call me with exact numbers on lease including all down payments and sales tax and document fees. Called me twice the next day and discussed every fee. We agreed on the deal and he asked me to come in and sign the next day. I went in and we started talking colors, he said he had 3-4 cars that matched that spec for the lease ad. Then he went to speak to his manager. Came back saying all those cars were sold and that the new spec would cost an extra $1000 and he would try to reduce that. Went back to speak to the manager and then said they had made a mistake on their ad and the new price was $3000 higher. Waste of time. I felt like it was a bait and switch. I would not recommend my friends and family to shop at this dealership. More

Ski Racks I did not lease my car from this dealership, but when I pulled in with a ski rack that I had bought from a third-party and Explorer that I at leased f I did not lease my car from this dealership, but when I pulled in with a ski rack that I had bought from a third-party and Explorer that I at leased from a totally different dealership, Vincent instantly climbed on top of my car and installed it without a second thought and without making me feel slighted for not being able to accomplish the feat by myself. More

Destroyed Transmission I purchased a used 2013 Ford Escape with 54,000 miles. I brought it into Ford right after I purchased it for a recall and I agreed to do a recommended I purchased a used 2013 Ford Escape with 54,000 miles. I brought it into Ford right after I purchased it for a recall and I agreed to do a recommended Transmission fluid service. There was basically nothing wrong with the car as confirmed by the mechanic. I did not drive the car much after that. I then took it on a longer trip. At 600 miles after the transmission fluid service the transmission burned up because it had no fluid. Ford says that the axle bushing leaked. From everything I have read the axle bushing would not leak that fast. Also, if a major leak existed, why did they not see it when they did the transmission service? I have not gotten anywhere with the service manager. They took no responsibility except to tell me it would be $5400 to repair. I do not have the money to fix the car now so I am stuck. I drove in with a working car and a short time later I have a scrap heap. Do not get your car serviced at this dealer! More

HAD TO TURN IT IN WOULDN'T FIX MY AIR BAGS THAT WERE RECALLED SO I WENT TO FRED MAROTTI AND HE FIXED ME UP W/ A NEW EDGE. VERY NICE PERSON AND VERY HELPFUL, EVEN DELIV WOULDN'T FIX MY AIR BAGS THAT WERE RECALLED SO I WENT TO FRED MAROTTI AND HE FIXED ME UP W/ A NEW EDGE. VERY NICE PERSON AND VERY HELPFUL, EVEN DELIVERED MY NEW CAR..CALL HIM! More

Horrible service dept I have been a customer here for many years since it first came to Huntington and was a customer when it was in Syosset before that. I own a business a I have been a customer here for many years since it first came to Huntington and was a customer when it was in Syosset before that. I own a business and for the past 7 or 8 years I buy on average 2 new vehicles each year. I currently own almost 20 Fords in total. In 2016, I purchased a new F150 that almost cost me $65,000. It has been nothing but a nightmare. So far, an AC compressor has been changed, keyless entry malfunction that would not allow me to unlock the vehicle to gain entry, 4x4 did not work from day one and had to be brought back twice to be fixed correctly, sunroof shade rail gets loose and rattles very loudly which has been fixed twice and once again two days after repair it rattles again, returned for two recalls, radio/GPS/phone system periodically stops working and had to be looked at three different occasions, passenger seat headrest supports in seat became loose and rattled, knocking sounds under front drive of truck, vibrations through accelerator during overtaking acceleration (only stated recently and I'm told this is normal!!!!!) . This truck is only 2 years old with 30,000 miles. These issues have been happening since I bought it new two years ago. Twice they took the truck and both times they left me with no vehicle for 3 weeks each time. I need a vehicle every day for work and multiple meetings. It costs me over $100 each day to travel by local transportation and taxi's. Not once did they offer a loaner and I was denied when I asked because it was not considered their luxury brand. At $65,000 and the fact that I buy new vehicles almost every year for the past 7 years or so, I would have though they would accommodate me better. If I can't get good service I can't imagine how bad it is for someone that just buys a personal vehicle once in a while. Terrible......horrible More

Great follow up and sales process I didn't even buy from these guys as I am going a completely different route than the pick up I was looking at, but Vin was a pleasure to work with an I didn't even buy from these guys as I am going a completely different route than the pick up I was looking at, but Vin was a pleasure to work with and worked harder for my business and to make me happy than anyone I've ever worked with. I wish I could buy the car I wanted through him and his dealership. More