Empire Ford Lincoln of Huntington

Let me start this review with my wife and I have purchased and leased roughly 15 Lincoln and Ford vehicles for personal and business use . Recently we decided to lease 2 vehicles from Empire Ford/Li purchased and leased roughly 15 Lincoln and Ford vehicles for personal and business use . Recently we decided to lease 2 vehicles from Empire Ford/Lincoln the dealership is close to our home and years ago we purchased from Huntington Lincoln/Ford so we figured we would give them a shot . First car a Lincoln went smooth . When it came time for the second car a Ford it was the complete opposite. After negotiating back and forth and a few phone calls and emails we agreed upon a price . I was told I would get a email the following day with whatever was needed to seal the deal . All items were sent to dealership within 30 mins of email request . Next email was me asking please let me know exact amount needed and whom to have bank check made out to . Email from dealership was what time do you want to come tomorrow to pick up car no mention of who to have check made out to . Either way we settle on 5 pm the following day for pick up . Around 2 pm I get a email telling me who to have bank check written to . No problem I stop my day and run to bank . 445 I leave my business to be at dealership at 5 I arrive ON TIME receptionist says finance person will be right with you 40 mins later finance person tells me to “hang out a few more minutes” when I tell him I have to leave he’s very short with me . Also says I’m lucky they are 2.5 hours behind . Had they called me and said they were running behind I could have move my schedule around but I would never keep a client waiting 40 mins . Finally finance takes me in his smoke smelling office and proceeds to try and add various fees on to sale mind you they were small $4 a month here or 200 there I felt like he was trying to take advantage. When I called him out on it he got nasty . I picked up my certified check and left .Finance guy I wish I knew his name has no business working with people let alone in the finance department unless he’s related to the owners I ha e no idea how he keeps a job . I will say on a positive note Josh who I believe is a manager there called me and dealt with the situation. Long and short of story Lou (salesman ) Josh manager were fair . Had I not got a car in the last month from Lou the salesman I would not have gone back felt bad about him loosing a commission and I liked the car . Bottom line finance guy needs a new line of work doesn’t represent his employer very well . More

Very disappointed in this dealership. I specifically asked if a certain car was available for sale which I was assured (in writing) that it was. I didn’t want to end up in a “bait and switch” situation asked if a certain car was available for sale which I was assured (in writing) that it was. I didn’t want to end up in a “bait and switch” situation so I specifically asked the salesman (John) numerous times if he was sure he could sell me the car that they had “on order”. After assuring me I could purchase this car, he took a $500 deposit. He even scanned me over the contact with the vin number on it! After 2 days I get an email that his manager told him that the car he sold me couldn’t be sold as it was for a display model. You would think they would’ve realized this before taking my $500??? I asked them to do right by me and honor the sale since they already took my money but they refused. Now I will start my car shopping all over again and have to wait days to get my $500 back (who knows if I’ll even get it back). I don’t blame the salesman as he asked THREE managers and they all told him that it could be sold. Once they got my money then realized they couldn’t sell it?? The car is even still up for sale on their website!! Avoid this dealership as they scammed me! I am in retail business and if we sell a customer something, we honor the sale. We don’t bait and switch as it is ILLEGAL! More

Kim and Josh were wonderful. I knew what car I wanted and they made it happen. They made my car buying experience easy and hassle free. Could not have been more pleased. they made it happen. They made my car buying experience easy and hassle free. Could not have been more pleased. More

It was a pleasure working with Michael and Jeannette,they made it so easy for us to get a newer car. Thank you everyone for the wonderful experience! made it so easy for us to get a newer car. Thank you everyone for the wonderful experience! More

Rob Uhler was so great when we purchased our Lincoln car a few years ago when my husband needed a new car we went right back to him. We purchased a new Ford Escape with no hassles. He was great and so wa a few years ago when my husband needed a new car we went right back to him. We purchased a new Ford Escape with no hassles. He was great and so was the finance guy in Lincoln. Thanks again for such great service. More