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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,257 Reviews

3,257 Reviews of Elder Ford of Tampa - Service Center

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November 12, 2024

Delivered my truck sooner than expected for my warranty repair. I was provided a rental truck at no cost to me. More

by brian.perconti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael T.
November 11, 2024

From the setting up of the appointment to have a factory recall done on the bus I drive and all the way through the actual servicing, The fine folks at Elder Ford did a fine job in a very timely manner. Th More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

November 11, 2024

I have bought five different trucks with Elder four and this last one they saw that I had a situation a day abuse my need of switching the truck they register my truck for only five months. I lost $500 on More

by luisnavarrohome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nacer Menouni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 11, 2024

They left the footwell cowling hanging down, after changing the cabin filtet and I had to reinstall it. More

by JM3RMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service manager was not there at my appointed time so Johnny had to take care of me. He was great.
Nov 13, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 10, 2024

Excellent work in Tampa and the Ford f150 is a good truck yo own and it's reliable. More

by lookatthisbodyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Elder Ford of Tampa responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2024

I am please with the company every one on board understanding and the work was good More

by Bernice Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Elder Ford of Tampa responded

Hello, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

November 09, 2024

Buen trabajo sigan hablándolo bien para nuestro grupo ford gracias por estar siempre listos para nosotros More

by danilo0662
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Elder Ford of Tampa responded

Hola, gracias por dejar un comentario tan bueno y una puntuación tan alta. Buen viaje.

November 09, 2024

Im bad with the name but the guy who attended me it was good, nice and help me to fast More

by Dra.spichardoruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Beavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

Since new owner ship the sales department has lost it hospitable ways and they are very unfriendly and arrogant lack the customer service skills that I've been used to for the past twenty years More

by darrylanthony477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robo Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

November 08, 2024

They were ok they came out to my job they just dropped the ball by not checking out my initial complaint. More

by shelliez7798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

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