Earnhardt Toyota

I had service done on my 2008 Toyota Tacoma while under warranty. There were many service bulletins regarding my truck, and Earnhardt knocked them all out, and was great. Vanessa Villalobos is wonderful warranty. There were many service bulletins regarding my truck, and Earnhardt knocked them all out, and was great. Vanessa Villalobos is wonderful to work with, and very professional. I had one vibration/howl with my 5 speed manual transmission in fifth gear that was persistent. Earnhardt replaced the rear end, the drive shaft and rebuilt the 5 speed manual all on different service visits - - - above and beyond what I'd expect from any dealer. Each of these visits did require persistence on my part - - - each time I documented the problem and rode with a tech, but ultimately they would relent, and diagnose and pull/replace parts. The problem persisted. I was told that a Toyota "Field Engineer" would have to approve pull and replace with a new transmission unit. As an auto mechanic and a rotorcraft transmission engineer, I finally pieced together the BLUF (Bottom Line Up Front) Chain of events that caused the problem. The drive shaft had slung a weight, and the drive-shaft vibration destroyed the output shaft bearing. Simultaneously, the input shaft bearing (known to be problematic in the R155 5 speed manual transmission) went out. I figure during the rebuild, they did not replace the output shaft bearing, as there was a lot of play. This caused a resonant vibration/howl at certain speeds and drive-line torques that persisted after the rebuild, which was part of the original problem. I tested my theory by installing used transmission I found in a salvage yard for $600. Problem solved. Output shaft bearing play is gone, and so is the problem. The 5 speed gearbox performs beautifully now. Dis-assembly of the old transmission showed they did a great job on the rebuild, they just missed the output shaft bearing - - - a $10 component. So here's the kicker - - - ONE MONTH later, a service advisor calls me at home. He is cheerful, and says, "We'd like to take a look at your truck's transmission, our "Toyota Field Engineer" is in town!". I informed him I had pulled and replaced the unit myself and fixed the problem in my one car garage. His response: "Hey man, all's well that ends well, right! LOL [with a chuckle]. I was not impressed. I informed the advisor, that, "It ended well for Earnhardt Toyota, but not for me, as I am out $600 plus my own time and labor with skinned knuckles." He hangs up. In summary, Earnhardt Toyota jumped through a lot of hoops, but at the end of the day did not solve the problem. They were in over their heads on this one. I'd like to be upset about this, but judging them by the yardstick of what I expect from a dealer service department, they did OK. More

My experience with Earnhardt Toyota continues to be a as expected, friendly, courteous, appreciative, efficient and economically...practical. I continue to be a 'happy' Customer, enjoying my third Toyota Ca expected, friendly, courteous, appreciative, efficient and economically...practical. I continue to be a 'happy' Customer, enjoying my third Toyota Camry in 30 years. I would definitely, purchase another Toyota...from Earnhardt's Superstion Springs Dealership. More

Nigel met me at the door and was the only salesperson I dealt with through the whole process of purchasing my new truck. He was engaging, respectful, fair and pulled NONE of the shenanigans we are all fam dealt with through the whole process of purchasing my new truck. He was engaging, respectful, fair and pulled NONE of the shenanigans we are all familiar with at other dealers' showrooms. I got a great price on the car and noticed Nigel doing last minute detailing with white gloves on my car when I picked it up. Matt in finance was also great, easy going, clear, took some time with me, no sucker punches. I have had had several follow-up calls from Matt and Nigel since the purchase. I went in a few days later and dealt with Gary Childress to purchase a tonneau cover and running boards. It took about 15 minutes to select what I wanted and they were installed the next day 20 minutes faster than he had estimated. After I left the cashier, Gary accompanied me to my car for a final inspection and sent me off, a very satisfied customer. WP Mesa, AZ More

I had great pleasure working with Nigel Narain of Earnhardt Toyota on three occasions. Nigel is extremely knowledgeable, helpful, and caring and always there throughout the entire process. There was Earnhardt Toyota on three occasions. Nigel is extremely knowledgeable, helpful, and caring and always there throughout the entire process. There was no pressure to buy car and i have several family member who prefer this dealership with nigel and his supervisor TeLLY and I recommend them highly. More

I have had the pleasure of working with Nigel Narain of Earnhardt Toyota/Scion on two occasions. Nigel is extremely knowledgeable, helpful, and caring. When I purchased my first vehicle from him he was p Earnhardt Toyota/Scion on two occasions. Nigel is extremely knowledgeable, helpful, and caring. When I purchased my first vehicle from him he was patient, helped me determine the vehicle that was right for me, and was there throughout the entire process. There was no pressure or hurry at any time. The second purchase was a vehicle for my daughter, and it was once again a great experience. He again worked hard to help her find the vehicle and purchase price she requested. Nigel is honest and dedicated, and I recommend him highly. More

I recently purchased a 2011 Toyota Corolla from Earnhardt Toyota. It was a fantastic experience. I worked with Nigel Narain and he made the process easy and painless. He was extremely knowledgable and explai Toyota. It was a fantastic experience. I worked with Nigel Narain and he made the process easy and painless. He was extremely knowledgable and explained everything completely.I couldnt of asked for a better experience in purchasing a new car. I would HIGHLY recommend Nigel to anyone looking for a car at Earnhardt Toyota you wont be dissappointed. More

Being a girl and buying a car from a man is never easy, comfortable, or a good experience. In the past I know I was taken advantage of. This experience was difinitely one of the easiest and most relaxed. comfortable, or a good experience. In the past I know I was taken advantage of. This experience was difinitely one of the easiest and most relaxed. Brad was patient with all of my questions and was very thorough in the information he gave. I feel I got a great car for a great price. I had a wonderful experience! More

I brought in a price quote from my employer, American Express, that was supposed to be given and was told it was incorrect by Telly. I bought the car regardless, my bad I should have left the dealership Express, that was supposed to be given and was told it was incorrect by Telly. I bought the car regardless, my bad I should have left the dealership. The salesman was friendly and well informed, but I felt jilted on the price, so no I would not do business with them again. It was not an all bad experience there were some good things. Nigel followed up with me and made me feel I had a consultant with me through the process. The one thing that sets badly with me was the price not being honored. I could feel the pulling at my pocket the whole way through and that is what happens when people are commissioned. More

I loved my experience at this dealership! Brad Gunlikson was amazing and extremely helpful. Brad made my car buying experience awesome; it was so fast the service was impeccable. I would definitely recomm was amazing and extremely helpful. Brad made my car buying experience awesome; it was so fast the service was impeccable. I would definitely recommend all my friends and family to go to this dealership for all their future purchases. More

Was actually a great car buying experience. He helped us narrow our choices and gave us great advice without pushing. He hit the perfect balance of being helpful without pressuring us. Will definately use narrow our choices and gave us great advice without pushing. He hit the perfect balance of being helpful without pressuring us. Will definately use Nigel again. More