Dutch Miller Kia of Charlotte

Horrible horrible customer service..!! Had a terribly horrible customer experience while shopping for the car. The sales person himself was nice but the manager had an unwarranted attitude. Had a terribly horrible customer experience while shopping for the car. The sales person himself was nice but the manager had an unwarranted attitude. Would recommend everyone to stay away.. More

Drove 4 hours to buy a car from Folgers We drove from GA to Folgers in NC to buy our Kia Optima. We called several dealers in our area before making the drive, and no one came close. We drove from GA to Folgers in NC to buy our Kia Optima. We called several dealers in our area before making the drive, and no one came close. More

Great Customer Service This is the 2nd Soul I have purchased from DC and Folger South! Love my Soul! Will be back for service! Eric made the paperwork a breeze...He is new a This is the 2nd Soul I have purchased from DC and Folger South! Love my Soul! Will be back for service! Eric made the paperwork a breeze...He is new and not listed. More

Horrible experience after the sale! First let me say, I honestly did have a great sales experience, and I was appreciative that my payments got lowered when I bought my car. This is the First let me say, I honestly did have a great sales experience, and I was appreciative that my payments got lowered when I bought my car. This is the only reason I'm giving the dealership a two-star rating. However, everything since buying my car has been a disaster. For one thing, it took them more than a month to pay off my trade. I had to call numerous times to follow up and make sure that it was done, and I was constantly assured that it would be handled, and that my account would not be 30 days past due. That was not the case. I had to call that bank several times since and try to work with them. They will not work with me, and told me that they had to report it because they didn't receive payment before the 30 days had passed. If I had known that Folger Kia really would have failed in getting the payment to them, I would have sucked it up and just paid the extra month for a car I no longer owned. That's a mistake I will never make again. It's difficult to rebuild one's credit when things like this happen. Now let me touch on their customer service after the sale. Every time I called to speak to someone about this issue, after being told that the finance manager with whom I had been working up until about two weeks ago was no longer with the company, I was told that the person I'd need to talk to was either "not in the office that day" or not at her desk. I left several voicemails and none of them were returned. I was even laughed at once by the receptionist, when I was trying to find someone to help me with this problem. It was extremely rude and unprofessional. Then when my license plate FINALLY arrived last week I asked that it be mailed to me. I confirmed my address on the phone at the time, and now I find out today that it's been mailed to my OLD address. Now I have to take even more time out of my day to go there and get it because of another mistake that Folger Kia has made. I really feel like this whole experience since the sale has been a nightmare. I will NEVER purchase another vehicle here, and I'm a loyal Kia owner. Buyer beware! More

Three in a Row My husband purchased a Kia Sorento in late December, my Mother-in-Law purchased a Sportage in March and I leased an Optima yesterday (turning in my VW My husband purchased a Kia Sorento in late December, my Mother-in-Law purchased a Sportage in March and I leased an Optima yesterday (turning in my VW lease three months early.) I must admit that the features available from Kia are above any vehicle I tested - cooling seats, lane monitoring, back up camera/ sensors and push button start were all on my "musts" list... Darol and Brian made them a realty at price that matched my existing lease payment. Thanks to Eric and Darol I picked up my new Optima and completed paperwork in under 45 minutes - a plus since my 8-yr-old son was in tow with me - they were very nice to him too, asking if he was my "agent." I would highly recommend test driving a Kia, I truly feel you get more amenities for your dollar than any other car on the road today. More

Great experience! Darol was awesome! Best thing about him he is honest! He will not BS you and will go to bat for he's client! Great experience! Darol was awesome! Best thing about him he is honest! He will not BS you and will go to bat for he's client! Great experience! More

2nd times is a charm.. We purchased a car from Folger Kia South in 2013 and we were currently in need of a second vehicle. My husband visited the service department recently We purchased a car from Folger Kia South in 2013 and we were currently in need of a second vehicle. My husband visited the service department recently for our first car and was approached by Mr. Ramsey. He told him about our needs and Mr. Ramsey got right to work. He was very diligent in addressing our needs. Size of vehicle, price, mileage, etc. We are very pleased with how hard he worked to get us the best deal possible. We are thankful for his honesty, diligence and professionalism. This is the 2nd vehicle purchase and we will continue to do business with Folger Kia South. More

Great car buying experience I recently purchased a new Kia Optima from Folger Kia South. Darol Ramsey was the salesman who I worked with. Darol is a very friendly and and hard wo I recently purchased a new Kia Optima from Folger Kia South. Darol Ramsey was the salesman who I worked with. Darol is a very friendly and and hard working individual. He helped me understand the different models and features and worked to get the price I was looking for. I would recommend Darol to anyone looking to purchase a vehicle. Thanks Darol !! More

looks like I lost my review because I did not sign in SO, to make a long story short, I had a little problem and I was taken in without an appointment; this was a very nice of them. my problem was taken care to make a long story short, I had a little problem and I was taken in without an appointment; this was a very nice of them. my problem was taken care of right away and no one tried to sell me anything except charges that were need. additionally RALPH CONDREY(SERVICE MGR) NOTICED MY INSPECTION WAS DUE SHORTLY AND THIS WAS taken care of also. DANA WOODROME the(INSPECTOR MECHANIC) HANDLED MY INSPECTION RIGHT AWAY. WHILE WAITING I ALSO SAW BRIAN PURSER ABOUT THE NEW KIA VEHICLES TOO. ALL I CAN SAY THAT THIS DEALERSHIP AND THEIR SERVICE DEPT IS A BREATH OF FRESH AIR AND I WOULD TRULY RECOMMEND THEM TO ANYONE WHO NEEDED SERVICE AND OR WANTED A NEW CAR. BY THE WAY I WAS OUT OF THE DEALERSHIP IN APPROXIMATELY 1 HR. SINCERELY, LARRY-ROZE DORFMAN More

Wow, the experience I had with Darol was awesome! I give Darol the highest rating possible for my experience at Folger Kia. Darol was very professional, extremely Knowledgeable on the cars that I looked at Darol the highest rating possible for my experience at Folger Kia. Darol was very professional, extremely Knowledgeable on the cars that I looked at and test drove and great with numbers. Darol worked with his manager Brian to make it possible for me to buy the car I wanted within my price range. * I will definately tell my friends what a great salesman Darol is and highly recommend him as the salesperson to go to. (The salesman and service I received at other dealerships on the same day did not campare in anyway to the great customer service & professional courtesy that Darol showed to me & my son & daughter in-law) Darol- you are the "BOMB" ! Thank you for putting me in my new Kia Sportage. Elaine Remmer More