Duncan's Hokie Honda

My experience was superior in every regard. I have benefitted from the superior service at Duncan's Hokie Honda for many years, and this was no exception. I purchased a new Accord, the latest of I have benefitted from the superior service at Duncan's Hokie Honda for many years, and this was no exception. I purchased a new Accord, the latest of numerous others. The guidance and attention from the sales representative, Julie Felix, was impressive throughout, especially her attention to detail and responsiveness to inquiries both in person and by phone. More

Great Dealership and Car Buying Experience I recently purchased a 2015 Honda Pilot from Duncan's Hokie Honda. The service and treatment I received from their entire staff was outstanding. My sa I recently purchased a 2015 Honda Pilot from Duncan's Hokie Honda. The service and treatment I received from their entire staff was outstanding. My salesman, Michael Proccacio was very knowledgable and made my choice of the Pilot easy and stress free. With this kind of car buying experience I don't know why anyone would ever go anywhere else. More

Great Car at a Great Price from Honest people! We had a great experience at Duncan's Hokie Honda this week. We were looking to upgrade to a larger vehicle for our growing family. Mike Procaccio t We had a great experience at Duncan's Hokie Honda this week. We were looking to upgrade to a larger vehicle for our growing family. Mike Procaccio test drove several different cars with us and was very patient and willing to help us get the car we were looking for. He was very helpful even after we decided to sleep on it and decide later. We came back and purchased the car from him the next day. He was great to help us get exactly what we wanted! Though they couldn't offer us what we wanted for our trade, we never felt pressure to trade anyway. They were very honest and told us that we would be more successful if we sold our other car on our own. We appreciated their honesty and willingness to help. Chris Dudash even helped us learn the steps of selling our own car when they knew they were not getting the trade. We had a great experience and we bought a great new car at an excellent price! I would recommend this dealership to anyone looking to purchase a vehicle! More

Fair pricing and less negotiating,saving time. Was given a fair negotiating price on the very first offer. However I did make a counter offer and it was accepted. This saves me time and also the de Was given a fair negotiating price on the very first offer. However I did make a counter offer and it was accepted. This saves me time and also the dealership. The sales person was very precise and new his product. More

Mike Procaccio Is a Terrific Salesperson I found the service at Hokie Honda to be excellent. Mike Procaccio and the staff there will take great care of you, stay in close contact with you dur I found the service at Hokie Honda to be excellent. Mike Procaccio and the staff there will take great care of you, stay in close contact with you during the process, and go above and beyond to see that you're getting the car/deal that fits your needs. Excellence all around. More

Fantastic experience in buying a new car Ask for Pam Sweet ,Just bought my new 2015 Honda Fit she was great to work with no pressure, super helpful and knows her merchandise! As a woman it wa Ask for Pam Sweet ,Just bought my new 2015 Honda Fit she was great to work with no pressure, super helpful and knows her merchandise! As a woman it was so nice to work with her and feel at ease! Thanks Pam I Love my new car!! More

Unexpectedly Pleased It was my first time buying a car, so I was worried I would be taken advanatge of. But that wasn't the case at all. I didn't feel rushed in making any It was my first time buying a car, so I was worried I would be taken advanatge of. But that wasn't the case at all. I didn't feel rushed in making any decisions and Michael Procaccio was a world of help and overral I was very pleased with my experience! More

Phenomenal Michael Procaccio took extremely great care of my husband and I. Hes very friendly and knows his product! He's very fast and efficient and got us set Michael Procaccio took extremely great care of my husband and I. Hes very friendly and knows his product! He's very fast and efficient and got us set up with a brand new Honda Fit! More

Buying a Used Car Julie was wonderful to work with...She made the whole experience fun and easy! I came out of the dealership happy and satisfied...My kids said Julie Julie was wonderful to work with...She made the whole experience fun and easy! I came out of the dealership happy and satisfied...My kids said Julie was really funny and "kid friendly" More

Outstanding Customer Care by the Service Manager SUBJECT: Outstanding customer care by the Honda Service Manager, Mike Williams Mr. Duncan – Using this webpage, “DealerRater.com”, I’m not sure I w SUBJECT: Outstanding customer care by the Honda Service Manager, Mike Williams Mr. Duncan – Using this webpage, “DealerRater.com”, I’m not sure I will have enough space to say all the good things about Mike Williams (your Honda service manager), that I would like to say and you likely already know by now. Mike knows your vehicles, the level of service customers expect, and he knows how to treat people right. As one of your drivers (Ernie) can tell you, it takes a lot to get me frustrated to the point that I would complain. But when I did, Mike Williams knew the right thing to do, and he did it! He took care of the service I was having to make sure it was done right and that I walked away a satisfied customer. That is how you win repeat customers or regular customers. As you know, repeat service customers can be a big financial gain for dealerships. That is why Mike Williams is of value to you. But then, you probably already know this. This is the second time Mike has stepped-up to make things right for my wife and I and we wanted to let you know about his professionalism. He just plain does things right! I won’t belabor the issues Mike had to resolve on your behalf, after-all, why dwell on the negative. You are lucky to have Mike and we are lucky he is watching over our vehicles for us. I hope you get this message and to be sure that you do, I may include this testimonial in a letter to you. I don’t do this very often as time is too short more often than not, but currently, I have the time to acknowledge the super care my wife and I have received recently from your service department. Please feel free to contact me for any clarifications or with any questions you may have. C. Sarver PS - always fun to discuss the Hokies with Sidney Snell! More