Did my research online first so I would know the value of my trade and would be well versed in what I was looking for. They directed me to the exact model I was wanting (an HR-V) and let me drive it without pushing me toward anything else or asking anything about financials. When I decided to purchase, they made the process smooth and allowed me to see various breakdowns with and without options and extras. They let me be the sole decision maker and never pushed anything on me. The one thing that did annoy me was the refusal to remove the destination fee, which I've always managed to get removed on all of my four previous new vehicles. I really wanted the vehicle, though, so I didn't argue too much. Overall, it was a friendly and efficient process. I would certainly visit this dealership again.

April 23, 2023 April 23, 2023 I had a bad wheel bearing in my Honda Civic and Duncan Honda took care of the problem’s and gave me great service. Tori Bishop was professional and personable. I love Duncan's Hokie Honda. I always have a great experience whenever I bring my car in. Thanks to everyone. Arben Santo

Absolutely my best experience at a dealership! I drove to Christiansburg for their prompt service and fair pricing on replacing my Honda CRV's timing chain. They did more than I expected and the price was lower than they quoted. The work was completed in one day and my engine is running like it was new again and they fixed my air conditioner which a local garage had been trying to fix for several years. Very impressed with their professional and prompt service! You don't find this at very many businesses anymore!

I wanted so to buy a honda, and decided against doing it here. I must say that the quality of the dealership customer service is much to be desired, and it has seen better days. The sales agents are young, inexperienced, and unfriendly, at best. They dont seem not very invested in attracting customers, and I had a constant nagging feeling that they thought they were doing me a favour when they answered a question. This used to be a good place, but not so much now. And to top that off, reading out a list of things(from a plastic-roller-desk-like thing that they dont do and do when selling a car felt like instructions for some high-schoolers and insulting and completely detached. Just awful. The duncan owners need to retrain their agents, or they will lose more business.

I have had a couple of things wrong with my vehicle and Duncan Honda took care of the problem’s and gave me great service I am very pleased and recommend them for great service.

I was traveling north on I-81 when my check engine light started blinking. I called Duncan's Hokie Honda, which was the closest to my present location. They told me not to drive my car, to have it towed. They could not help me with the tow and told me that the earliest they could get me an appointment would be 11/20. I'm traveling in route to Waynesboro, VA and it was 10/17. This is emergency service? Guess who I would not recommend for sales or service.