Doral Volkswagen

Bismark and the other staff at Esserman Volkswagon are a pleasure to work with. From when I leased my Passat though the last service visit, I have always felt valued and given amazing service. pleasure to work with. From when I leased my Passat though the last service visit, I have always felt valued and given amazing service. More

Super Organized, Had a list with scheduled appointments.dropped my vehicle off in the service department told me it would take an hour I walked to the mall across the street came back an hour appointments.dropped my vehicle off in the service department told me it would take an hour I walked to the mall across the street came back an hour later and my car was ready. . More

Always a great experience. As long as I have a dealer service much closer and I choose Esserman for their quality of service and high standard of customer service. service much closer and I choose Esserman for their quality of service and high standard of customer service. More

I brought my 2011 CC for 30.000 miles check up. I was very satisfied with my overall experience. 5 stars to everybody. Good job !!! very satisfied with my overall experience. 5 stars to everybody. Good job !!! More

They NEVER disappoint. I've been taking my EOS to them since it was purchased and they always deliver superb results and service. I highly recommend! them since it was purchased and they always deliver superb results and service. I highly recommend! More

The Indicator light on our Passat stopped working while I was on 8th st so I called Rayner at Esserman and asked if they will check it out for me (although I bought my Passat at another dealer in 2012) and I was on 8th st so I called Rayner at Esserman and asked if they will check it out for me (although I bought my Passat at another dealer in 2012) and our Tiquan from Rayner in 2013, he said it will not be a problem, we got there and Danny in the service department was very accommodating even though we did not have and appointment, upon checking he saw that it was the two lights that were not working and he changed it for me and even washed the exterior of car all within a reasonable time and, at no cost to me because the part was on warranty. Thanks Danny and Rayner More

Excellent customer service from Bismark Guerrero, he was very helpful and friendly. I would defenetly recommend anyone to go with him to do all your car services and repair. Had a few issues with the car we very helpful and friendly. I would defenetly recommend anyone to go with him to do all your car services and repair. Had a few issues with the car were he try to have them resolve, thanks to him Iam very happy with the result. Honestly just be careful with the mechanics, sometimes they can't solve a simple solution. I have worked on cars for year and know everything about them. I feel like they skip steps and don't complete there task as it should. They leave a mess in the engine bay with engine oil and coolant. I had a issue with one headlight that dint turn on, they looked in to it and couldn't find the solution and were blaming a module. I took the car back home and discover it was a simple little fuse -_- . Little things like this just makes me wonder about there mechanic. VW should have a independent person at all times to review and inspect every car. I am pretty sure there are unnecessary worked hours done and parts added to unsolved or simple solution warranty claims. It's not my money. More

My service was warranty covered which I've opted to extend my warranty at the time if my service. Francisco Mora was professional, courteous and kept me informed of the progress at all times. He was qu extend my warranty at the time if my service. Francisco Mora was professional, courteous and kept me informed of the progress at all times. He was quickly responsive to my questions and made my short lived unfortunate experience painless. I greatly appreciate the technician(s) for a quick turn around in fixing my car as well. More

Francisco Mora is very easy to speak with.He takes the time to listen and advise me on the needs and service on my car. The customer lounge is very comfortable and there is always good coffee. time to listen and advise me on the needs and service on my car. The customer lounge is very comfortable and there is always good coffee. More

Very good 25,000 miles service to my Jetta 2012, but Peter friendship and courtesy were better. Thank you Peter and have a nice day! Peter friendship and courtesy were better. Thank you Peter and have a nice day! More