Doral Volkswagen

We took a Volkswagon Touareg to get services for the 20000 mile on June17th. When I arrived we were promptly attended to Bismarck who as always is very professional and courteous person and the represen 20000 mile on June17th. When I arrived we were promptly attended to Bismarck who as always is very professional and courteous person and the representative that always attends me when I get there he was very prompt and helpful. The service on the car was also very prompt and excellent. The only thing I can honestly say that I did not like was the way the car was washed after it had been serviced and It was left dirty inside and out. More

Management is very good, very professional; Employees are very courteous. The work is done timely and efficiently. The workmanship has been reliable and thus far fairly priced. very courteous. The work is done timely and efficiently. The workmanship has been reliable and thus far fairly priced. More

Joe Benitez has been my service advisor for 4 years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. years.Always very helpful and professional. I recommend the dealership and Mr. Benitez . Thank you Joe. More

you charge me for doing nothing when I send to pick up the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2, the car you left all tool inside and the seat was not back I went to anther dealer and the fix it for free when you tell me it will cost me $2,600 shame on you More

The dealership was clean and immediately upon arrival have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and t have someone ask you why you are there. I had an appointment with Bismark Guerrero to get a light fixed and a turn signal issue. He took car in and told me to give him 1 hour. Within the hour he had an answer and solution to my service issue. Needed to keep the car over the weekend as the part was ordered and without asking offered me a loaner. Esserman Vw has great efficient and knowledgeable employees. A pleasure to visit. More

I'd like to express my appreciation and thanks to Joe I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles ch I'd like to express my appreciation and thanks to Joe Benitez from Service Dept for his service and help in getting my Jetta thru its 20,000 miles check up.. He was polite and courteous and the time that it took to service the car was exactly what he told me. I'd like that. I will definitely recommend this dealer and Mr. Benitez. More

Took my car in for service and joe was extremely helpful. Will gladly go back to this dealer again. Willing to help quickly as needed. Will gladly go back to this dealer again. Willing to help quickly as needed. More

Mr.Bismark Guerrero was my service advisor in my last to the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interest the service center. He is always willing to assist and help, going and extra step in service. This last time no exception, he was especially interested in that everything was done to high standards and looked after my best interest. Thanks Bismark for your excellent service, we are extremely happy with your attention...! More

I purchased my vehicle at CarMax, but wouldn't take it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismar it anywhere but Esserman International VW for service. The service was spectacular and they do great work. The representative who assisted me, Bismark Guerrero, was superb- truly an asset to the team. More

My appointment for service with Mr. Joe Benitez was handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. handled with courtesy and professionalism. I was satisfied with the service as well as the overall conditions of the dealer waiting area. More