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Dolan Toyota

Reno, NV

4.2
1,170 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,170 Reviews of Dolan Toyota

August 20, 2020

Scheduling via phone was easy. The on line Scheduling program did not work. Service reception was great. The work was timely completed and the car was clean. More

by Skier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 20, 2020 -

Dolan Toyota responded

Thanks for the feedback! We will definitely look into the issue with the online scheduler. We appreciate you taking the time to share and are so glad to hear that you were satisfied with your experience at Dolan Toyota. Safe travels and we hope to earn your business again down the road!

August 19, 2020

Horrible customer service! I have been trying to get my windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warr More

by Dee
Customer Service
Recommend Dealer
No
Employees Worked With
too many to remember
Sep 15, 2020 -

Dolan Toyota responded

Dee - this doesn't sound at all like the level of service I expect from my team, and I'd like to apologize. I assure you that we would never intend to make a customer feel ignored. I'm sorry it's taken you so long to get in touch with someone, so I'm going to step in here to make this right - please give me a call when you have a moment. Thank you, Ken Cerny - Service Manager - 775-384-5285

August 16, 2020

It was my first time buying a car and I was given excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the More

by Federico
Recommend Dealer
Yes
Employees Worked With
Leo Silverio
Aug 17, 2020 -

Dolan Toyota responded

We are honored that you chose Dolan Toyota for your first car! It is excellent to hear that Leo and Jairo made your purchase experience go so smoothly. Thanks for sharing and congratulations! We hope to see you back for your first oil change!

August 13, 2020

I had a great experience at Toyota! Everyone was really nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! More

by Mallory
Recommend Dealer
Yes
Employees Worked With
Josh 5 stars , Craig Burkham
Aug 13, 2020 -

Dolan Toyota responded

We really appreciate the five-star review, Mallory! It's so good to hear that Josh and the rest of the team here at Dolan Toyota delivered such a friendly, stress-free car-buying experience. We wish you many safe and happy miles in your new vehicle!

August 12, 2020

Always a great experience! This is our 6th Toyota purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! More

by Smeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Pollard
Aug 12, 2020 -

Dolan Toyota responded

Thank you for continuing to do business with us at Dolan Toyota. We are proud to have earned your support and are pleased to hear that Beth consistently treats you with excellent customer service. Congrats on the purchase of your 6th vehicle! Our team looks forward to taking care of you when you are in the market for #7.

August 07, 2020

Prompt and professional. They accomplished the requested work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks More

by jfj1042
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David from service department.
Aug 07, 2020 -

Dolan Toyota responded

Thank you for trusting us to get the job done. At Dolan Toyota, our team is dedicated to taking excellent care of customers, and their vehicles! We look forward to working with you next time.

August 04, 2020

This was my first vehicle purchased and I was treated so nicely. Everyone we worked with was so nice and professional and made the experience so fun and easy. Kris and Stan helped me find the truck I was lo More

by brittwulff88
Recommend Dealer
Yes
Employees Worked With
Alexia, Kris, Stan Arnold, Zac Barrett
Aug 04, 2020 -

Dolan Toyota responded

We're honored that you came to us for your first car, Britt! Your endorsement means the world to us, and we're so proud to have gained you as a loyal customer. It's amazing to hear that Kris, Stan, Zach, Alexia, and the rest of our team went above above and beyond to deliver a friendly, attentive, and stress-free buying experience. From all of us here at Dolan Toyota, thank you for your business, and we wish you many safe and happy miles in your new car!

August 03, 2020

I just went back to Dolan to have my car detailed since it didn’t get detailed the night I purchased it. I was there for three hours and my car looked worse than when I dropped it off. Dirt all over the tr More

by Taylorgrey
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 11, 2020 -

Dolan Toyota responded

This is a disappointing review to read, and this certainly doesn't sound like the top-notch service I expect from my team. I'd like to speak with you directly about your vehicle detailing and see what we can do to make this right. Would you consider giving me a call? Thank you, Ken Cerny - Service Manager - 775-384-5285

August 02, 2020

Jamal and Zac went above and beyond to get me the best deal possible and were extremely nice and helpful. Thoroughly enjoyed the experience and highly recommend Dolan Toyota if you're in the market for a More

by tazystuff8
Recommend Dealer
Yes
Employees Worked With
Jamal, Zac Barrett
Aug 03, 2020 -

Dolan Toyota responded

Thank you for leaving Dolan Toyota a five-star review! We're glad to hear that both Jamal and Zac were so accommodating as it's our goal to find customers the best option. Congrats & safe travels!

August 01, 2020

Awesome experience, Doug helped us find the car we needed and got us an amazing and fast deal. The whole staff was very accommodating and professional and stayed late past closing to help us leave that eveni More

by Taylorgrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Chinchilla
Aug 03, 2020 -

Dolan Toyota responded

Hi Taylor, we appreciate you taking the time to share your feedback for Dolan Toyota. It's our goal to make sure customers feel confident during their visits and I am pleased to see that Doug hit the mark. On behalf of all of us, we wish you safe travels in your new ride!

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