
Dolan Toyota
Reno, NV
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1,170 Reviews of Dolan Toyota
When I bought my used Toyota Venza from another dealer I brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. More
It was a wonderful experience working with Tanner and It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina Silva More
Appt 8/27 10 am for recall. Tech told me at 3 pm they wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks D wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks Dolan “family” My time valuable too More
Excellent service. Never felt pressured or anxious. In fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. More
Always great to work with. Great customer service and reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. More
Seriously such a great experience, Dolan Toyota has earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priori earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priority was helping us find our dream car and feel comfortable every step of the way. There was never any pressure from anyone and we didn't have to haggle at all. They actually offered us extra money on our trade in and reduced transfer fee in order to help us meet out spending goal - without us even asking!! As a woman who has been ignored or talked over at plenty of dealerships, it was so refreshing that everyone at Dolan treated me with utmost respect and clearly valued me as a customer (and didn't just try to sell to my husband as so many others tried to do). Overall such a pleasant experience and we will ALWAYS but our vehicles from Dolan Toyota going forward. More
4th time service 2 out of 4 blamed me that the truck has been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truc been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truck fixed at a different dealer and half the cost. I will never use them again. More
Everything was handled professionally, and in a timely manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have m manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have made from this business, and won’t be the last. More
Prompt courteous service. They did a couple of extras like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. More
The service was great, however, something really strange happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found o happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found out that the service department closes at 6 pm. No call, no text messages.... I had to book an Uber to get there, then I was told that if they cannot get my car out of the service area, I’ll have to come back in the morning which I cannot because I work early in the morning. Thankfully they were able to retrieve my car but it was not a fun experience. You failed to contact your customer then say he may need to come back another time??! More