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Dolan Toyota

Reno, NV

4.2
1,170 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,170 Reviews of Dolan Toyota

September 05, 2020

When I bought my used Toyota Venza from another dealer I brought it to Dolan to be checked out. I worked with Nile in the service department and I’ve always brought it to Dolan for service since. More

by Venza Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nile Bremser
Sep 08, 2020 -

Dolan Toyota responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Dolan Toyota, and we will certainly let Nile know that you appreciate the help. We look forward to your next visit!

September 02, 2020

It was a wonderful experience working with Tanner and It was a wonderful experience working with Tanner and also Tyler they were both wonderful I would recommend them and Toyota to anyone. Thanks Tina More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Burkham
Sep 02, 2020 -

Dolan Toyota responded

Tina, thank you for leaving Dolan Toyota a five-star review! I am thrilled to hear that both Tanner and Tyler contributed to your exceptional sales experience. We look forward to taking care of you during your next visit!

August 30, 2020

Appt 8/27 10 am for recall. Tech told me at 3 pm they wait until get all recalls and do end of day. Did not get Prius until almost 5 pm. Shot a whole day when appt could have been made for 4 pm thanks D More

by rwrksloan2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Sep 15, 2020 -

Dolan Toyota responded

It is never our intention to cause an inconvenience and I am so sorry if your visit took longer than anticipated. I will address your concerns with the right people so we can work towards offering a more seamless experience in the future. If you would like to discuss your feedback directly, please don't hesitate to call. Thank you for your patience, Ken Cerny - Service Manager - 775-384-5285

August 28, 2020

Excellent service. Never felt pressured or anxious. In fact, my Salesman Brandon's super calm demeanor helped hugely. Professional and nice. Definitely will recommend to friends and family. More

by Big B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 28, 2020 -

Dolan Toyota responded

We're so proud to have earned your confidence! It means so much to us to hear that Brandon made your car-buying experience exceptionally friendly and stress-free. Thank you for trusting Dolan Toyota with your business!

August 26, 2020

Always great to work with. Great customer service and reliable work every time. They had my 4Runner back to me by the end of the day and even gave me a ride home after dropping off in the morning. More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando
Aug 26, 2020 -

Dolan Toyota responded

Hi Mike, thank you for taking the time to review Dolan Toyota! I am glad to hear that our team took care of your Toyota 4Runner. See you next time!

August 23, 2020

Seriously such a great experience, Dolan Toyota has earned customers for life! Every single person we interacted with was kind, helpful, and knowledgeable. It was clear from the start that their priori More

by Selena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Sasville, Craig Burkham, Leo Silverio
Aug 24, 2020 -

Dolan Toyota responded

Selena - "Kind, helpful, and knowledgeable" are all words we love to see. It's wonderful to hear that you received the respectful service you deserve from our team and were able to get into your dream vehicle. Welcome to the Dolan Toyota family! We are very glad to have you and your husband as customers and look forward to our continued relationship. Thank you for your business!

August 23, 2020

4th time service 2 out of 4 blamed me that the truck has been abused instead of covering it under warranty. Told me one problem then wrote it up under something else that was never mentioned. i got the truc More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick and Matt
Sep 15, 2020 -

Dolan Toyota responded

Eric, our team is committed to taking excellent care of customers, and their vehicles so your feedback was hard to read. I understand your frustrations and I am so sorry to see that you are experiencing these issues with your truck. It is disappointing to hear that we've lost your business and I will be sure to discuss your concerns with my team so we can work towards improving. Thank you, Ken Cerny - Service Manager - 775-384-5285

August 22, 2020

Everything was handled professionally, and in a timely manner. The vehicle was in for annual service. I am very pleased with The Dolan dealership. This the first new car purchase that my wife and I have m More

by Ziggynv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Lopez
Aug 24, 2020 -

Dolan Toyota responded

Thank you for the 5-star review! It was our pleasure to assist you here at Dolan Toyota, and we hope that you and your wife continue to enjoy your newly purchased vehicle!

August 20, 2020

Prompt courteous service. They did a couple of extras like washing my car, and providing transportation both to my home while car being serviced, and fetching me back. More

by landwizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal pace
Aug 20, 2020 -

Dolan Toyota responded

Thank you for the five-star review! We are so proud to have earned your business and happy to hear that you had such a great experience. Safe travels and we hope to see you back at Dolan Toyota!

August 20, 2020

The service was great, however, something really strange happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found o More

by ryantr777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Swanson
Sep 15, 2020 -

Dolan Toyota responded

Ryan - Clearly there was a miscommunication on our end and I would like to sincerely apologize for the trouble this caused you. This isn't at all what we expect for our customers. I'm going to look into what caused this misconnection to make sure it doesn't happen in the future. Thank you for your business, Ken Cerny - Service Manager - 775-384-5285

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