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Dolan Toyota

Reno, NV

4.2
1,170 Reviews

2100 Kietzke Ln

Reno, NV

89502

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1,170 Reviews of Dolan Toyota

September 16, 2020

Very disrespectful dealership. The sales manager here lied about trying to give us a deal and wasted our time, coming back with the same price after keeping us waiting for 20 minutes. They also lied abou More

by NeverDolan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew
Sep 16, 2020 -

Dolan Toyota responded

I am sorry to hear that you had such a disappointing experience. It is not our intention to mislead our customers, and I apologize for any confusion throughout the purchasing process. I understand that we let you down, but I would appreciate the chance to make this right. Please give me a call at your earliest convenience. Thank you, Kris Surabotsopon - Sales Experience Manager - 775-384-5165

Sep 24, 2020 -

NeverDolan responded

We appreciate the response, but it is too late to make this right. It took us a couple weeks to recover from being so ill-used at Dolan before we were willing to go to any dealership. We purchased a vehicle from Lithia where the experience was very pleasant.

Sep 24, 2020 -

Dolan Toyota responded

We are happy to hear that you have found a vehicle. We would appreciate the opportunity to offer you Dolan Hospitality if given another chance. Thank you.

September 14, 2020

Leo was awesome to work with. Answered all of our question professional and completely. It was a nice car buying experience. We’ll return for our next time we buy a car More

by lthemp69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller, Leo Silverio
Sep 15, 2020 -

Dolan Toyota responded

We're so proud to have gained you as a Dolan Toyota customer! It's fantastic to hear that Leo made your buying experience so attentive and informative. Thank you for your business, and we hope you're enjoying your new vehicle!

September 13, 2020

Rolando was so helpful. I came in without an appointment and he was able to repair my Avalon and got me back on the road in no time. More

by Donna Wilkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Chamale
Sep 14, 2020 -

Dolan Toyota responded

Hi Donna - It's great to hear that Rolando could help out with these repairs. Thank you for trusting us with your Toyota Avalon! If any future issues should arise, the Dolan Toyota team will be here to assist you.

September 11, 2020

Very friendly staff, Jacqueline was very helpful researching my past service records from my previous Toyota Dealership. She advised me of the services I needed. The file I received of the breakdown More

by Richard Chaffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Cornu.
Sep 14, 2020 -

Dolan Toyota responded

Richard, thank you for the review! We couldn't' be happier to hear that Jaqueline provided the helpful service we pride ourselves on here at Dolan Toyota, and we will certainly let her know that you appreciate her help. We look forward to your next visit!

September 11, 2020

Had a very pleasant experience and professional encounter with Dani Ming, she knows exactly how to help someone with detailed information and is quick, friendly, funny, with great customer service. Would def More

by Fr2288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dani ming
Sep 11, 2020 -

Dolan Toyota responded

Thank you for shouting out Dani! We appreciate your feedback and hope to see you again at Dolan Toyota. Safe travels!

September 11, 2020

This was the best car leasing experience I have ever had. Beth, Trevor, and finance guy were all awesome. Love my new car! I was in and out in less than 2 hours which was very nice. More

by kblevins9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Pollard, Craig Burkham, Trevor Barla
Sep 11, 2020 -

Dolan Toyota responded

Feedback like this always makes our day! It's fantastic that Beth, Trevor, and the rest of the team here at Dolan Toyota made your buying experience so efficient and enjoyable. We're wishing you many safe and happy miles in your new car!

September 10, 2020

Dolan Toyota has always exceeded my expectations. Their employees treat you like you’re a friend. I’m very impressed each time I have any dealing with them. More

by mjmanson67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacqueline/Service Department
Sep 10, 2020 -

Dolan Toyota responded

We're so lucky to have you as a loyal customer! It makes our day to hear that you always feel so welcome whenever you visit. Thank you for continuing to trust Dolan Toyota with your business!

Sep 10, 2020 -

mjmanson67 responded

Keep up the good work!

September 07, 2020

My husband and I were looking to replace a current vehicle which had quite a few miles. We had been test driving different makes and models to determine which would work best for our needs. We pulled More

by mtsmj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Chinchilla
Sep 08, 2020 -

Dolan Toyota responded

Michael & Teresa - We are proud to have earned your business and happy that you are so satisfied with your purchases. It is fantastic to hear that Doug went above and beyond to deliver such a seamless and enjoyable experience. Congratulations on both of your new vehicles and we hope to see you again at Dolan Toyota!

September 07, 2020

Couldn’t ask for a more professional experience. My service rep,Rolando, was exceptional. I have an older vehicle that I have been bringIng to Dolan For servicing for 18 years and would not think to br More

by Banbunca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando —service dept
Sep 08, 2020 -

Dolan Toyota responded

Thank you so much for being a loyal Dolan Toyota customer! We are delighted to hear that your recent visit with Rolando went smoothly, and we truly appreciate your review. Hope to see you down the road!

September 06, 2020

Tech kept me well informed about progress and costs, but after paying almost $2400 in repairs, I was unpleasantly surprised that the car wasn't washed and vacuumed as I had specifically requested More

by mhnork
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
Sep 15, 2020 -

Dolan Toyota responded

We want customers to be satisfied in all aspects of their service visits so it was disappointing to see this feedback. I apologize for the condition of your vehicle upon returning it to you and I will be sure to discuss these details with my team so we can improve for your next visit. If you would like to speak with us further, please don't hesitate to reach out. Thank you, Ken Cerny - Service Manager - 775-384-5285.

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