Dolan Toyota

Great job and updates throughout the day. Thank you very much ! I intend to return to Dolan Toyota for any future recalls or technical updates. much ! I intend to return to Dolan Toyota for any future recalls or technical updates. More

I took my 4Runner to Dolan for the 50K service. Nick was my service writer. He was very professional and knowledgeable. He kept me informed on the status of my vehicle through the process. The work was perf my service writer. He was very professional and knowledgeable. He kept me informed on the status of my vehicle through the process. The work was performed expertly and in a timely manner. My overall experience was exceptional!! Ralph D. Harrington More

I had a bad experience, which before this day had all been very positive experiences. My service representative didn’t once come to check on me once, even though I sought him out and the time he told me been very positive experiences. My service representative didn’t once come to check on me once, even though I sought him out and the time he told me was way over. My services usually take a couple of hours but this one took over 5 hours. James also tried to charge me over $500 even though I was taking my mom’s vehicle which she had Toyota care. So it went back down to $100. I also missed a very important doctors appointment because of the lack of communication. I did have a staff member help me out when he saw I was irritated so I appreciate that. I know I’ll have better times there, but this visit was frustrating and made me rethink if I want to come back. A service rep can make or break the experience and this one broke mine. More

Thorough, friendly, on top of things, efficient. Great place to do business. Been doing business there over 20 years! They Worked to accommodate my schedule. place to do business. Been doing business there over 20 years! They Worked to accommodate my schedule. More

Dolan is large, fast and super friendly. They took my car in when they said they would, did the work when they said they would and had it ready when they said they would. They even would have shuttled me if in when they said they would, did the work when they said they would and had it ready when they said they would. They even would have shuttled me if I had asked. All with smiles and friendly words. More

My new used car I bought yesterday was not detailed or even cleaned. Nate Pecson sales person represented that it had been detailed but foundation makeup from previous owner all over the interior. Gross even cleaned. Nate Pecson sales person represented that it had been detailed but foundation makeup from previous owner all over the interior. Gross. Toyota certification not fulfilled as headlights as I'm driving home don't work : 'see dealer'message on dash. Scary. Had to ask strangers at rest stop to check if brake lights are working. Turn signals aren't working. Is this a lemon? Fob doesn't function. No one is returning calls today yet yesterday before sale they were responsive. Not now. More

We ordered a new vehicle on the Costco program and the staff went out of their way to work with us to get the vehicle we wanted. It was a good experience. Special thanks to Austin and Drew for their custo staff went out of their way to work with us to get the vehicle we wanted. It was a good experience. Special thanks to Austin and Drew for their customer service. More

I did not get a peperwork on what they did on my car. They just told me my car was parked in the garage and ready for pick up. But other than that the service was good! They just told me my car was parked in the garage and ready for pick up. But other than that the service was good! More

So pushy on trying to sell then when asked if I could get carplay added to my 2018 RAV4 I was told I could only get that IF I buy a new car. Then when I told her that was incorrect, I've done research she sa carplay added to my 2018 RAV4 I was told I could only get that IF I buy a new car. Then when I told her that was incorrect, I've done research she said maybe she wasn't talking in a intelegent level. I will have to think of I even want to buy another Toyota in 3yrs when I plan on my next car More

This was my second visit to the service department at this dealership. Prompt, proactive communication. The customer service is top notch. James clearly communicated my options for service and followed u this dealership. Prompt, proactive communication. The customer service is top notch. James clearly communicated my options for service and followed up with a recap of what had been done. More