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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews
Call Service Center (925) 448-9940

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 08, 2023

Really enjoy taking my car here. They always great me quickly and take my car away very soon. They text me when my car is ready and pickup is easy! More

by hanaleiwaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with an enjoyable experience and that they took great care of you. We here at Dirito Brothers Walnut Creek Volkswagen are glad you enjoyed the text message and thank you for your kind review. If there is anything else that we can do for you do not hesitate to contact us.

May 08, 2023

Very friendly with good service. Have had my service done there many times - always nice More

by sonnypeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We’re happy to know that you always have a nice and friendly experience with our Service Department. We greatly appreciate you as a loyal customer and we hope you continue to choose us here at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 07, 2023

Very friendly and service was done in a timely manner. I will come back adain. More

by dgomez482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. It is a pleasure to learn that you had a very friendly and timely service experience with our Service Department on your recent visit. We look forward to seeing you again in the future at Dirito Brothers Walnut Creek Volkswagen when needed.

May 07, 2023

Professional, friendly service. Answered all my questions in a thoughtful, timely manner. I appreciated Sean’s attention to me and my car. Thanks! More

by robinhalprin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your five-star review. We are glad we could make your experience something to remember. Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is here for you when you need us.

May 07, 2023

Kevin was helpful but car came back dirtier than it was when I left it More

by FAITHWOLINSKY
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen and I would like the chance to speak with you about your recent visit to our Service Department regarding the condition your vehicle was returned to you. Would you please reach out to me at your convenience so we can further discuss this? I would appreciate it. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2023 -

FAITHWOLINSKY responded

Hi. Thanks for writing. The car was very dirty when i brought it in but the windshield was relatively clean. When I got it back the windshield was covered with a large amount of bug splatter. Not a big deal but it surprised me.

May 06, 2023

Excellent service as usual. Marina was my service advisor this time and she was very honest and helpful More

by GURKAN SUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marina, Shannon
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May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with an honest, helpful, and excellent service experience, GURKAN! We here at Dirito Brothers Walnut Creek Volkswagen appreciate your kind review, if there is anything else that we can do for you do not hesitate to reach out to us.

May 06, 2023

Our service advisor, Marina, was excellent to work with. 10/10. I also appreciated the arranged ride through Lyft. I would have given Dirito 5 stars if they stocked more parts in stock and I didn't have More

by KATHYVSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for taking the time to write this positive review. We appreciate your feedback and are very glad to learn that you had a great time working with our Service Team. It makes us happy to know that you enjoyed the Lyft ride provided for you as well. Thank you very much for being one of our valued guests and if you need anything else from us here at Dirito Brothers Walnut Creek Volkswagen, please feel free to reach out. We would love to earn your fifth star.

May 05, 2023

Had a regular service and additional repair done. Everything was completed on same day. No issues. More

by MACYW015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete everything promptly. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs. Take care!

May 05, 2023

Easily made an appointment. All went as expected. Many thanks for the good service experience More

by JMORTON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you leaving us a five-star review. It is great to know that it was easy for you to make an appointment and that everything went as expected during your visit. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Have a terrific day.

May 05, 2023

Everything was so smooth and fast. Value to customer. Keep up the good work. Hope to see this quality attitude maintained on my next visit. More

by Cemil Binlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Cemil, thank you for leaving us a five-star review. It brings us joy to learn that your visit was smooth and fast working with our team at Dirito Brothers Walnut Creek Volkswagen. You can always count on us to provide top-notch customer service. Take care.

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